Hey Javier,

I can see that previous developer created a child theme and Enfold version is 2.9.1. We can send you that version so you can compare the differences to see if there are any changes made on parent theme which are not applied on child theme. In that case, updating the theme should not break anything.
If they have made any changes on header.php file on child theme, now they should be applied in enfold/includes/helper-main-menu.php file.

Also, WordPress required ID’s for widget areas and Enfold provides it however updating the theme may reset your widget areas.

I am sorry, that was not my intention.
My initial response is a canned response we send to users who uses the theme but do not have an access to their purchase code. We never ask users to purchase a license if they already have one and inform them about ways how they can retrieve their purchase code without needing to purchase a license but for that unfortunately you should have an access to ThemeForest account. Due to our agreement with Envato/ThemeForest, we are not allowed to sell/distribute theme directly.

Regards,
Yigit

Merhabalar,

Lutfen assagidaki kodu Quick CSS alanina ekleyin

 .header_color .main_menu ul:first-child > li.active-parent-item > a { 
color: #808080;
}

Lutfen > isaretinin o sekilde kalip, degismediginden emin olun – http://i.imgur.com/IDXRZQ3.png

Best regards,
Yigit

Hey Kristian!

Thanks for contacting us!

Yes, license fee is a one time fee which comes with 6 months of support. You can purchase additional support if you wish to do so. You can read more about it here – https://themeforest.net/page/item_support_policy

Unfortunately, we only provide support and reply to pre-sale questions to our support forum.

Let us know if you have any other questions :)

Regards,
Yigit

Hey!

I updated font files and CSS codes in custom.css file and in Quick CSS field.

We would recommend you to use a child theme – http://kriesi.at/documentation/enfold/using-a-child-theme/ to avoid losing the changes when you update the theme. enfold/css folder will be overwritten when you update the theme

Regards,
Yigit

Hi Paul,

Sorry for the late reply!

Please refer to this post – https://kriesi.at/support/topic/grid-style-search-results-with-sidebar/

Best regards,
Yigit

Hi Jay,

Sorry for the late reply!

You can refer to this post – http://kriesi.at/documentation/enfold/hide-menu-itemselements-on-mobile/ and replace your slider with another one which is optimized for mobile screens.

Best regards,
Yigit

Hi Javier!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Cheers!
Yigit

Hey!

@tobego Your website looks great and loading time is impressive! :)

Cheers!
Yigit

Hi!

Please post FTP logins here privately as well

Cheers!
Yigit

Hi,

Sorry for the late reply!
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.sidebar_left .widget_nav_menu ul:first-child>.current-menu-item, .sidebar_left .widget_nav_menu ul:first-child>.current_page_item, .sidebar_left .widget_nav_menu ul:first-child>.current-menu-ancestor {
padding-left: 0;
}

Please make sure that > sign is not converted to – http://i.imgur.com/IDXRZQ3.png in Quick CSS field.

Best regards,
Yigit

Hi,

Sorry for the late reply!
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

#top .inner_product_header {
    background: orange;
}

Best regards,
Yigit

Hi,

Sorry for the late reply!

You can use the code as following to add multiple lines

add_filter('avf_logo_subtext', 'kriesi_logo_addition');
function kriesi_logo_addition($sub) {
    $sub .= '<h1>Company Name</h1><br><span>Secondary text</span>';
    return $sub;
}

Then please add following code to Quick CSS

.header-scrolled .subtext { opacity: 0 !important; }

Best regards,
Yigit

Hi!

Yes, once the code in functions.php file of your child theme, it uses the elements inside child-theme/shortcodes folder :)

Best regards,
Yigit

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Best regards,
Yigit

Hey!

Please refer to this post – http://kriesi.at/documentation/enfold/use-the-layout-builder-with-any-post-type/

Cheers!
Yigit