Page 77 – Support | Kriesi.at – Premium WordPress Themes

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Author

Posts
August 3, 2022 at 1:34 pm in reply to: Stretched Width site settings #1360484

Yigit
Keymaster

Hi Tia,

We are happy that Nikko could help you out!

Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

August 3, 2022 at 12:50 pm in reply to: Hosting #1360478

Yigit
Keymaster

Hey Thomas,

Thanks for reaching out to us!

Please see private content field below :)

Best regards,
Yigit

July 29, 2022 at 12:17 pm in reply to: Please contribute and translate Enfold #1359831

Yigit
Keymaster

Hi @bigbatt,

Thanks for your contribution as always :) Updated language files will be available in upcoming version of Enfold.

Regards,
Yigit

July 28, 2022 at 5:59 pm in reply to: how to use the new Parallax elements #1359747

Yigit
Keymaster

Hi F,

Thanks for contacting us!

You can edit your Image, Button or Column elements and go to Advanced > Animation for Parallax options – https://imgur.com/a/z7UqEZ8 :)

Best regards,
Yigit

July 28, 2022 at 4:59 pm in reply to: Footer Social Icons Alignment #1359722

Yigit
Keymaster

Hi,

We are happy that Rikard could help you out! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

July 28, 2022 at 4:53 pm in reply to: About Theme License #1359718

Yigit
Keymaster

Hey Cafer, merhabalar :)

Thanks for reaching out to us!

You can use the same license on your live, local and testing installations.

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)

Regards,
Yigit

July 28, 2022 at 4:51 pm in reply to: White Screen of Death with New Update July 27, 2022 #1359717

Yigit
Keymaster

Hey Markus,

Thanks for the feedback :)

Cheers!
Yigit

July 28, 2022 at 3:57 pm in reply to: White Screen of Death with New Update July 27, 2022 #1359710

Yigit
Keymaster

Hi @dbtpath,

Yes, it is to fix the issue caused by Content Slider. Please update Enfold to the latest version 5.1.1 – https://kriesi.at/documentation/enfold/theme-update/ :)

Best regards,
Yigit

July 28, 2022 at 1:03 pm in reply to: I need a little Help #1359690

Yigit
Keymaster

Hey Mehran,

Thanks for contacting us!

Please edit your Tab Section element and go to General > Tab Buttons Out Of Screen Behaviour and choose to display arrows.

If you do not have that option, you might be using an older version of the theme. If that is the case, please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 5.1.

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)

Best regards,
Yigit

July 28, 2022 at 1:00 pm in reply to: turn off the replies number #1359689
Yigit
Keymaster
Hey Veronika,

Thanks for contacting us!

I added following code to bottom of Custom CSS field
```
/* Remove comment count */
.side-container-comment-inner {
		display: none;
}
```
Please review your website :)

Best regards,
Yigit
July 28, 2022 at 12:56 pm in reply to: Enfold Child vs. Newsletter Mail Poet #1359687

Yigit
Keymaster

Hi Paul,

Thanks for contacting us!

I am not one of the German speaking moderators so I hope you do not mind me replying in English :)

Are you using default editor to create your posts or Advanced Layout Builder? Also, have you tried adding excerpt manually into the excerpt field – https://imgur.com/a/neA8aed? :)

Best regards,
Yigit

July 28, 2022 at 12:50 pm in reply to: How can I load google fonts locally #1359684

Yigit
Keymaster

Hey Rainer,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/typography/#how-to-upload-custom-fonts

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)

Best regards,
Yigit

July 27, 2022 at 6:29 pm in reply to: Theme Conflict with Hotel Booking lite plugin #1359589

Yigit
Keymaster

Hi,

The first thing I checked was always loading WP-Mediaelement Scripts in Enfold theme options Performance tab but as I see, you have already chose that option. I tried updating Enfold to the upcoming 5.1 version too but that did not make any difference either.

Could you please contact plugin authors and ask if they have any insight on what could be causing the issue? :)

Best regards,
Yigit

July 26, 2022 at 1:59 pm in reply to: Change H3 in footer to regular text #1359465

Yigit
Keymaster

Hey,

Thanks for contacting us!

You can go to Enfold theme options > Advanced Styling and edit H3 tagged elements and choose to apply it only on H3 elements in footer – https://imgur.com/a/ceh1244 :)

Best regards,
Yigit

July 26, 2022 at 1:56 pm in reply to: Theme Conflict with Hotel Booking lite plugin #1359464

Yigit
Keymaster

Hey,

Thanks for reaching out to us!

Could you please elaborate on the issue and write down the steps to reproduce it? :)

Best regards,
Yigit

July 26, 2022 at 1:53 pm in reply to: Width of the pages #1359463

Yigit
Keymaster

Hi Olivier,

Thanks for contacting us!

You are using Grid Row element on your page to display your content on this page. Grid Row is a full width element and it does not use the container width you set so please use Column elements instead :)

Best regards,
Yigit

July 26, 2022 at 1:49 pm in reply to: Blurry Header Images #1359462

Yigit
Keymaster

Hey,

Thanks for contacting us!

I edited your Fullwidth Easy Slider element on your home page and went to Styling > Slideshow Image and Video Size and chose “No scaling” so they are displayed in their original sizes. Please review your website :)

Cheers!
Yigit

July 25, 2022 at 1:52 pm in reply to: Removal #1359389

Yigit
Keymaster

Hey Ed,

Thanks for contacting us!

We have removed the threads you requested.

Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

July 22, 2022 at 2:39 pm in reply to: one page #1359202

Yigit
Keymaster

Hey Gary,

Thanks for contacting us!

Please see private content field below for the replies :)

Best regards,
Yigit

July 22, 2022 at 2:23 pm in reply to: style Cookie Consent Message Bar #1359199

Yigit
Keymaster

Hi Stefan,

I am sorry for the late reply.

I am not able to reproduce the issue on my testing installations. Have you tried switching to parent theme to check if the issue might be related to customizations on your child theme? If not, please do so.

If that does not make a difference, could you please create a duplicate test site and post WP admin and FTP logins here privately so we can look into it? :)

Regards,
Yigit

July 15, 2022 at 2:55 pm in reply to: Background Image Scaling Issues On Mobile #1358502
Yigit
Keymaster
Hi Sozo,

Thanks for your patience!

I wanted to look into the issue however I received following message when I tried to login to your site
```
This Account has been suspended.
Contact your hosting provider for more information.
```
I am based in Lithuania. Could you please whitelist LT or temporarily disable IP restriction so I can look into it? :)

Regards,
Yigit
July 15, 2022 at 2:45 pm in reply to: Gallery Widget using Firefox and Safari #1358500
Yigit
Keymaster
Hey,

I could reproduce the issue on my 16 inch Macbook as well. I added following code to bottom of Quick CSS field and that seems to fix it on my end
```
#top .avia-gallery .avia-gallery-thumb a.first_thumb {
  clear: both;
}
```
Could you please review your website? :)

Regards,
Yigit
July 15, 2022 at 2:28 pm in reply to: style Cookie Consent Message Bar #1358496
Yigit
Keymaster
Hey Stefan,

Could you please try adding following code to bottom of Quick CSS field, clear cache and check if that helps?
```
.avia-safari #av-consent-extra-info .tabcontainer {
position: initial;
}
```
Cheers!
Yigit
July 13, 2022 at 8:16 pm in reply to: masonry padding #1358256

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

July 13, 2022 at 4:43 pm in reply to: Layout cit #1358220

Yigit
Keymaster

Hey,

Thanks for contacting us!

I checked your website on my mobile however I could not reproduce the issue. I attached the screenshots in private content field below.

Have you figured it out already? If not, could you please post a screenshot and show the issue? You can upload your screenshots on imgur.com and post the links here :)

Best regards,
Yigit

July 13, 2022 at 3:53 pm in reply to: Portfolio filter not working #1358218

Yigit
Keymaster

Hey Team VDLP,

Thanks for contacting us!

I could not reproduce the issue on my local installation so I think the issue might be related to a plugin or a customization in case you are using a child theme.

Could you please try de-activating all active plugins and switching to parent theme temporarily to check if that helps?

Best regards,
Yigit

July 13, 2022 at 3:42 pm in reply to: blog masonry-images overlapping the heading and excerpt #1358214

Yigit
Keymaster

Hey Veronika,

I checked your All Posts page however I could not reproduce the issue. Have you figured it out already?

Best regards,
Yigit

July 13, 2022 at 3:39 pm in reply to: masonry padding #1358213
Yigit
Keymaster
Hi Veronika,

I added following code to Custom CSS
```
@media only screen and (max-width: 480px) { 
#all_posts.av-large-gap.av-flex-size .av-masonry-entry .av-inner-masonry {
			margin-right: 20px;
		}
}
```
Please review your website :)

Best regards,
Yigit
July 13, 2022 at 3:34 pm in reply to: fixed back round image on mobile version #1358211

Yigit
Keymaster

Hi,

We are happy that @guenni007 helped!
Let us know if you have any other questions and enjoy the rest of your day!

@guenni007 thanks for your help as always :)

Best regards,
Yigit

July 13, 2022 at 3:30 pm in reply to: Link on Logo to Home #1358210

Yigit
Keymaster

Hi Veronika,

It was not working because pointer-events property on your logo was set to “none”. I adjusted your custom CSS code. Please review your website :)

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 2,281 through 2,310 (of 82,619 total)

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