Page 710 – Support | Kriesi.at – Premium WordPress Themes

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May 16, 2017 at 2:40 pm in reply to: Color Section – Video Playback – how to make white background/bars ? #793952

Yigit
Keymaster

Hi,

Please refer to @Guenni007’s post above :)

@Guenni007 Thanks as always :)

Best regards,
Yigit

May 16, 2017 at 2:35 pm in reply to: Step by step adding Google Font #793947
Yigit
Keymaster
Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
Yigit
May 16, 2017 at 2:34 pm in reply to: issue with WooCommerce PDF Voucher #793945

Yigit
Keymaster

Hi Annelies,

I hope new findings help :) We will be waiting to hear from you!

Best regards,
Yigit

May 16, 2017 at 2:32 pm in reply to: Theme Forest API #793943

Yigit
Keymaster

Hallo Timo,

Thanks for contacting us :)

Each domain requires a new license, so you would need to purchase a new license for each of your clients.

You can then generate API key for each site – kriesi.at/documentation/enfold/updating-your-theme-files/ and insert it in Enfold theme options.

Let us know if you have any other questions or issues :)

Best regards,
Yigit

P.S.: If you would like to receive replies in German, please let us know so our German speaking moderators can reply. However since there are more English speaking moderators, you would probably receive quicker replies if you do not mind communicating in English :)

May 15, 2017 at 9:33 pm in reply to: Step by step adding Google Font #793524
Yigit
Keymaster
Hey MarsNJ!

If you are not using a child theme, please find following line near top in Appearance > Editor > Functions.php file
```
if(isset($avia_config['use_child_theme_functions_only'])) return;
```
and then add your code right below that line

Regards,
Yigit
May 15, 2017 at 9:21 pm in reply to: Color Section – Video Playback – how to make white background/bars ? #793517

Yigit
Keymaster

Hi,

Alright! We will keep the thread open and wait to hear from you :)

Best regards,
Yigit

May 15, 2017 at 9:20 pm in reply to: Font size in Widget (footer) #793515
Yigit
Keymaster
Hey sitesme,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
#footer .flex_column:nth-child(3) p {
    font-size: 11px;
}
```
Best regards,
Yigit
May 15, 2017 at 9:18 pm in reply to: issue with WooCommerce PDF Voucher #793511

Yigit
Keymaster

Hi,

Sorry for the late reply!

I tried adding a new voucher however i am seeing “WooCommerce PDF Product Vouchers requires the mbstring PHP extension to function. Contact your host or server administrator to install and configure the missing extension.”. Please contact your hosting provider and ask them to enable PHP mbstring

Best regards,
Yigit

May 15, 2017 at 7:37 pm in reply to: Title in header not vertically centred #793469

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions or issues :)

@Guenni007 thanks :)

Best regards,
Yigit

May 15, 2017 at 7:36 pm in reply to: Is it possible to import your Enfold 2017 as a demo? #793468

Yigit
Keymaster

Hi,

You are welcome Krissieg! Let us know if you have any other questions or issues :)

Best regards,
Yigit

May 15, 2017 at 7:35 pm in reply to: Post titles on mobile too big, strange line breaks and words chopped off #793467

Yigit
Keymaster

Hey!

The site you posted in private content field does not load on my end. To make sure it is not only on my end, i used the website i posted in my first reply :)
Please check the link you posted in private content field once again

Best regards,
Yigit

May 15, 2017 at 7:34 pm in reply to: Enfold Medical – video display on the 'Stay up to date' section #793466

Yigit
Keymaster

Hi!

Glad Rikard could help :)

Please feel free to contact us again if you have any other questions!

Best regards,
Yigit

May 15, 2017 at 6:11 pm in reply to: Post titles on mobile too big, strange line breaks and words chopped off #793445

Yigit
Keymaster

Hey Dave,

According to this website – http://www.downforeveryoneorjustme.com/ your website is currently down. Can you please check the link once again? :)

Best regards,
Yigit

May 15, 2017 at 6:09 pm in reply to: Is it possible to import your Enfold 2017 as a demo? #793443

Yigit
Keymaster

Hey Krissie,

Please make sure you are using the latest version of Enfold 4.0.5 – kriesi.at/documentation/enfold/updating-your-theme-files/ and go to Enfold theme options > Demo Import tab to import Enfold 2017 demo :)

Best regards,
Yigit

May 15, 2017 at 6:03 pm in reply to: Title in header not vertically centred #793441
Yigit
Keymaster
Hey m,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
.title_container .main-title {
    top: 10px;
}
```
Best regards,
Yigit
May 15, 2017 at 5:27 pm in reply to: Displaying Upsells, Not Related Products #793432

Yigit
Keymaster

Hi!

Glad Victoria and John could help! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

May 15, 2017 at 4:55 pm in reply to: Wrong date – using "Blog Posts" content element #793421

Yigit
Keymaster

Hi,

Glad you figured it out and thanks for sharing! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

May 15, 2017 at 4:08 pm in reply to: Remove logo on mobile only on frontpage #793397

Yigit
Keymaster

Hi,

Glad Sarah could help! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

May 15, 2017 at 3:48 pm in reply to: Top Bar and page messed #793380

Yigit
Keymaster

Hi,

Great! :)
Let us know if you have any other questions or issues Sadegh!

Best regards,
Yigit

May 15, 2017 at 3:48 pm in reply to: Soft 404 Errors #793379

Yigit
Keymaster

Hey!

Please refer to this post – https://kriesi.at/support/topic/gwt-sent-me-a-message-saying-my-site-has-too-many-soft-404-errors/#post-770014

Best regards,
Yigit

May 15, 2017 at 3:04 pm in reply to: Color Section – Video Playback – how to make white background/bars ? #793354

Yigit
Keymaster

Hi,

@Guenni007 Thanks for your input :)

Best regards,
Yigit

May 15, 2017 at 2:57 pm in reply to: Color Section – Video Playback – how to make white background/bars ? #793349

Yigit
Keymaster

Hi,

I tried a few custom CSS code to remove all borders and box shadows however that did not help. Can you please try with another video and check if borders are on the video or not? :)

Best regards,
Yigit

May 15, 2017 at 2:51 pm in reply to: Anchor Links #793345

Yigit
Keymaster

Hey Samuel,

Please refer to this post – http://kriesi.at/documentation/enfold/add-anchors-to-your-page-for-single-page-navigation/

Best regards,
Yigit

May 15, 2017 at 2:50 pm in reply to: Font Awesome Shopping bag instead of Entypo Shopping cart #793344

Yigit
Keymaster

Hey!

Can you please post a link to your website? We might need temporary admin logins as well so if you do not mind please attach them in private content field as well :)

Best regards,
Yigit

May 15, 2017 at 2:48 pm in reply to: Top Bar and page messed #793342
Yigit
Keymaster
Hi,

Can you please try adding following code to Quick CSS and check if that helps?
```
.html_boxed #main { width: 100%; }
```
Best regards,
Yigit
May 15, 2017 at 2:41 pm in reply to: Color Section – Video Playback – how to make white background/bars ? #793337
Yigit
Keymaster
Hey spiekutowski,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
#top .av-video-slide .avia-slide-wrap {
    background: #fff url(//colwayinternational.online/wp-content/themes/enfold/css/../images/layout/preload-dark-grey-big.gif) no-repeat center center;
}
```
Best regards,
Yigit
May 15, 2017 at 2:19 pm in reply to: Share links at blog posts #793319

Yigit
Keymaster

Hey,

Thanks for contacting us!

Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)

Please feel free to request – or vote if already requested – such feature on Enfold feature request form.

Also, you can try using a plugin such as this one – https://wordpress.org/plugins/wp-social-sharing/

Best regards,
Yigit

May 15, 2017 at 2:07 pm in reply to: Costume link to a portfolio category in a portfoilo grid #793315

Yigit
Keymaster

Hey David,

You can create a new pages, say “chair” and then add Portfolio Grid element to your “chair” page and choose to display only “chair” category items. Then you can edit your portfolio item which is on your main portfolio page and give it an external URL – http://kriesi.at/documentation/enfold/create-new-portfolio-item/

Best regards,
Yigit

May 15, 2017 at 2:04 pm in reply to: Child Theme #793314

Yigit
Keymaster

Hey!

Yes, you can simply refer to this post – http://kriesi.at/documentation/enfold/using-a-child-theme/ and download pre-build child theme there. After activating child theme, you can simply go to Enfold child theme options > Import & Export tab and “import parent theme options” to your child theme. If styling is not applied correctly, you can simply save in theme options to flush dynamic stylesheet.

If you have made any changes on theme files, please copy them over to your child theme. If you made changes on ALB elements, please refer to this post – http://kriesi.at/documentation/enfold/add-new-or-replace-advanced-layout-builder-elements-from-child-theme/

Best regards,
Yigit

May 15, 2017 at 2:02 pm in reply to: Top Bar and page messed #793313

Yigit
Keymaster

Hi,

Unfortunately i am not really sure how to proceed with this since we are not able to reproduce the issue. Can you please temporarily remove all the customizations you have made and check if you can still see the issue?

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 21,271 through 21,300 (of 82,620 total)

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