Hey Paul,

Thanks for contacting us!

We sell our themes through ThemeForest/Envato only and currently they do not have such license. There are only Regular and Extended licenses ( you can read more about them here – https://themeforest.net/licenses/standard ) and agencies usually purchase regular licenses for each of their clients.

If you have paid for the theme, please contact them and ask for the license. In the license you can find purchase code and register to our support forum – https://kriesi.at/support/register/ and start new threads under Enfold sub forum whenever you have a question or an issue. Also, please ask them for username and API key to insert in Enfold theme options to receive auto updates. Otherwise, you will not receive updates.

I hope that was helpful. If you have any other questions, please feel free to contact us again :)

Best regards,
Yigit

Hi,

Please try using the code as following

add_action('ava_after_main_container', 'custom_func_1', 10, 2);
function custom_func_1() {
   if(is_single()){
	dynamic_sidebar( 'article-top' );
    }
}

Best regards,
Yigit

Hi,

In that case we can provide you an older version of the theme if you could let us know which version was working fine on your end then maybe you could create testing environment at your convenience and we could look into Enfold 4.0.7 related issues then? :)

Best regards,
Yigit

Hi Gerhard,

I attached the error i am getting in private content field in my initial post but here it is again
“Forbidden
You don’t have permission to access / on this server.”

Can you please update the theme once again and let us know so we can see the issues? Alternatively, you can create a testing environment by referring to this post – http://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/ and post login credentials to that site so we can inspect the issues there :)

Best regards,
Yigit

Hi,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

Hallo!

Can you please updating the theme to the latest version 4.0.7 via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/ and check if that helps?

Best regards,
Yigit

Hi,

Our teammate @basilis said and i quote

Envato has send email, they are having amazon aws issues

I believe it is related to that issue. Can you please try updating the theme via FTP instead –
kriesi.at/documentation/enfold/updating-your-theme-files/? It should work fine for upcoming versions :)

Best regards,
Yigit

Hey!

You are currently using a very old version of the theme. Please update Enfold to the latest version 4.0.7 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

Please note that, since you are using a very old version, you may experience some changes. Your widget might be reset and you may need to re-apply header options. To be on the safe side, please have a backup before updating the theme

Best regards,
Yigit

Hi,

Can you please go to Enfold theme options > General Layout > Dimensions and change “Content + Sidebar width” to 100%? :)

Best regards,
Yigit

Hey Greg,

We only connect to sites that are publicly accessible.

Can you please create a testing environment and then post logins there – http://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/?

Thanks for your understanding! :)

Best regards,
Yigit

Hey Mauro,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

.single-product-summary {
    width: 100%;
}

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

They all look unique and really nice! Great work!
You can consider sharing your website on Enfold showcase thread here – https://kriesi.at/support/topic/enfold-showcase/ if you have not already :)

Best regards,
Yigit