Page 661 – Support | Kriesi.at – Premium WordPress Themes

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Posts
July 18, 2017 at 1:16 pm in reply to: ADVANCED LAYOUT EDITOR PROBLEM FOR Enfold 4.1.2 #823263
Yigit
Keymaster
Hey!

That usually happens when custom HTML tags on your page are not opened/closed properly. For example correct usage of Strong tag would be as following
```
<strong>Here is my text!</strong>
```
Please make sure that is not the case on your page. If that still does not help, please post temporary admin logins here privately so we can look into it :)

Cheers!
Yigit
July 18, 2017 at 1:11 pm in reply to: install plugin not show #823258

Yigit
Keymaster

Hey Pongsavorn!

Thanks for contacting us!

We would like to inform you that we only provide support to our registered users.

You can register to our support forum here – https://kriesi.at/support/register/ and then start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post.

Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on imgur.com or Dropbox public folder and attach the links in your posts :)

Cheers!
Yigit

July 18, 2017 at 1:09 pm in reply to: enfold travel destination dropdown filter #823255

Yigit
Keymaster

Shalom Rafi :)

Thanks for contacting us!

We are using WooCommerce on travel demo. Enfold is fully compatible with WooCommerce out of the box.

Your first 3 questions are regarding modification of WooCommerce’s product filter. Those would be possible however you may need to hire freelance developer for such tasks. And yes, Enfold is compatible with Hebrew and other RTL languages.

Bevakasha! Please let us know if you have any other questions and enjoy the rest of your day! :)

Regards,
Yigit

July 17, 2017 at 10:38 pm in reply to: code for moving second and third level menu in mobile view #822974
Yigit
Keymaster
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
Yigit
July 17, 2017 at 9:25 pm in reply to: Negative Space Between Blogs #822931
Yigit
Keymaster
Hi,

Please try using following code instead
```
.home #av_section_1 .av_one_fourth {
    margin-left: 0.5%;
    width: 24.5%;
}
```
Best regards,
Yigit
July 17, 2017 at 8:44 pm in reply to: Enfold update 4.1.1 effected my @font-face loads and mobile menu style #822912

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

July 17, 2017 at 8:35 pm in reply to: stability #822904

Yigit
Keymaster

Hey Max,

Thanks for contacting us!

Sorry for the frustrating experience however we only provide support to our registered users.

You can register to our support forum here – https://kriesi.at/support/register/ and then start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post.

Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on imgur.com or Dropbox public folder and attach the links in your posts :)

Best regards,
Yigit

July 17, 2017 at 8:28 pm in reply to: Enfold update 4.1.1 effected my @font-face loads and mobile menu style #822900
Yigit
Keymaster
Hi,

I corrected the path of fonts in your style.css file and then added following code to bottom of Style.css file of your child theme
```
.html_av-overlay-full #top #wrap_all #av-burger-menu-ul li a {
    font-family: 'coconregular';
}
```
Please review your website

Best regards,
Yigit
July 17, 2017 at 8:14 pm in reply to: Child Theme #822892

Yigit
Keymaster

Hi,

That should not happen. Could you please post FTP and WP admin logins here privately so we can look into it?

Best regards,
Yigit

July 17, 2017 at 8:09 pm in reply to: Use Enfold Content-Elements inside a Content-Slider, Tab-Section etc. #822887

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

July 17, 2017 at 8:08 pm in reply to: Page Content Being Added into Menu Links on 4.1.1 #822886

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

July 17, 2017 at 8:06 pm in reply to: Text appearing below the mobile menu items #822885

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

July 17, 2017 at 7:52 pm in reply to: Menu text stays on mobile #822873

Yigit
Keymaster

Hey!

You are welcome Peter, glad you figured it out! :)

Let us know if you have any other questions!

Cheers!
Yigit

July 17, 2017 at 7:34 pm in reply to: Portfolio Grid 'Load More' Option? #822856

Yigit
Keymaster

Hi,

Great!
Let us know if you have any other questions or issues :)

Best regards,
Yigit

July 17, 2017 at 5:57 pm in reply to: Page Content Being Added into Menu Links on 4.1.1 #822784

Yigit
Keymaster

Hi!

After Kriesi’s recommendation, i went to Appearance > Menus and clicked on “Screen options” on the top right corner and checked “description” to enable description field. Your menu text is there. Please remove/edit them as needed :)

Regards,
Yigit

July 17, 2017 at 5:43 pm in reply to: Text appearing below the mobile menu items #822770
Yigit
Keymaster
Hi,

~~Could you please post FTP logins here privately as well? :)~~
Edit: After Kriesi’s recommendation, i went to Appearance > Menus and clicked on “Screen options” on the top right corner and checked “description” to enable description field. Your menu text is there. Please remove/edit them as needed :)

Best regards,
Yigit
- This reply was modified 8 years, 7 months ago by Yigit.
July 17, 2017 at 3:18 pm in reply to: Remove side arrow on portfolio items #822666

Yigit
Keymaster

Hi,

Have you figured it out already? I am currently seeing only two images on your page and they are both not oval :)

Best regards,
Yigit

July 17, 2017 at 3:06 pm in reply to: Text appearing below the mobile menu items #822656
Yigit
Keymaster
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
Yigit
July 17, 2017 at 3:03 pm in reply to: Mobile menu RTL in Enfold 4.1 #822653
Yigit
Keymaster
Shalom,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
.html_av-overlay-side-classic #top.rtl #wrap_all .av-burger-overlay #av-burger-menu-ul li a {
    text-align: right;
}
.html_av-overlay-side #top.rtl #wrap_all .av-burger-overlay li li a {
    padding-right: 70px;
}
```
Best regards,
Yigit
July 17, 2017 at 3:01 pm in reply to: Portfolio Grid 'Load More' Option? #822651

Yigit
Keymaster

Hi,

We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.

But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/

This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)

Best regards,
Yigit

July 17, 2017 at 3:00 pm in reply to: Contact Form Salesforce Integration #822649

Yigit
Keymaster

Hi Eric,

Please refer to this post – http://kriesi.at/documentation/enfold/add-onclick-event-to-the-contact-form-submit-button/ :)

If you would like to make changes on your child theme, please refer to this post – http://kriesi.at/documentation/enfold/add-new-or-replace-advanced-layout-builder-elements-from-child-theme/

Best regards,
Yigit

July 17, 2017 at 2:57 pm in reply to: map loading issue #822647

Yigit
Keymaster

Hi,

I inserted an API key our teammate @vinay generated and that worked. Please review your website

Best regards,
Yigit

July 17, 2017 at 2:54 pm in reply to: Text appearing below the mobile menu items #822645

Yigit
Keymaster

Hi mikeschepker!

Please refer to this post – https://kriesi.at/support/topic/enfold-version-4-1-update-troubles/#post-819186 and let us know if that does not help

Regards,
Yigit

July 17, 2017 at 2:51 pm in reply to: Add the ability to define a custom dateFormat for the datepicker #822641
Yigit
Keymaster
Hi Thorsten,

Thanks for sharing. We have forwarded your message to our dev team and to Kriesi. After reviewing it, they would decide if we will be adding to the theme or not :)
Please feel free to request such feature here – https://kriesi.at/support/enfold-feature-requests/

Best regards,
Yigit
- This reply was modified 8 years, 7 months ago by Yigit.
July 17, 2017 at 2:49 pm in reply to: Full width sub menu stack horizontal #822639
Yigit
Keymaster
Hey raslade,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
#top .av-subnav-menu > li ul {
    width: 325px;
}

#top .av-subnav-menu > li ul li {
    display: inline-block;
}
```
Best regards,
Yigit
July 17, 2017 at 2:45 pm in reply to: Easy Sliders not working after upgrade #822635

Yigit
Keymaster

Hi,

Glad Ismael could help! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit

July 17, 2017 at 2:45 pm in reply to: Menu text stays on mobile #822634

Yigit
Keymaster

Hi,

We will keep the thread open and wait to hear from you :)

Best regards,
Yigit

July 17, 2017 at 2:05 pm in reply to: Menu text stays on mobile #822609

Yigit
Keymaster

Hi,

Can you please try re-updating the theme via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/?

Best regards,
Yigit

July 17, 2017 at 1:53 pm in reply to: Menu text stays on mobile #822600
Yigit
Keymaster
Hi Peter,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
Yigit
July 17, 2017 at 1:40 pm in reply to: Menu text stays on mobile #822593

Yigit
Keymaster

Hi envapk2!

I believe it is caching related. Please refer to this post – https://kriesi.at/support/topic/enfold-version-4-1-update-troubles/#post-819186

Regards,
Yigit
Author

Posts

Viewing 30 posts - 19,801 through 19,830 (of 82,620 total)

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