Page 60 – Support | Kriesi.at – Premium WordPress Themes

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October 17, 2022 at 3:27 pm in reply to: WordPress Backend – poor performance due to LayerSlider #1369112

Yigit
Keymaster

Hi,

I attached the latest Enfold beta in private content field. New version includes LayerSlider 7.5.2. Could you please update the theme and check if that helps?

LayerSlider team informed us that the issue you reported was fixed in 7.5.1 :)

Best regards,
Yigit

October 17, 2022 at 3:16 pm in reply to: ajax portfolio preview: decrease the distance between entry titles #1369110
Yigit
Keymaster
Hey,

You have following custom CSS code which is causing the extra white space
```
.portfolio_preview_container.open_container {
  top: -66px !important;
}
```
Could you please change it to following
```
.portfolio_preview_container.open_container {
  margin-top: -66px !important;
}
```
Cheers!
Yigit
October 17, 2022 at 2:39 pm in reply to: ajax portfolio preview: bold title when the associated preview is active/opened #1369101

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

October 17, 2022 at 2:37 pm in reply to: Kein Wechsel zum Hamburger mehr auf kleiner Webseitendarstellung #1369099

Yigit
Keymaster

Hi Fred,

Sorry for the late reply!

Responsive Site option was disabled in Enfold theme options > General Layout > Dimensions tab. I enabled it and that helped.

Please review your website :)

Best regards,
Yigit

October 17, 2022 at 2:02 pm in reply to: The Events Calendar Pro #1369094

Yigit
Keymaster

Hi,

I checked your website however I cannot see any errors on single event page even when I am logged in. I attached screenshots in private content field below.

Could you please update the plugin when TEC team releases the new version today and let us know if you still have the issue after that? :)

Best regards,
Yigit

October 17, 2022 at 1:51 pm in reply to: LayerSlider needs update #1369091

Yigit
Keymaster

Hi Lene,

Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

October 17, 2022 at 1:23 pm in reply to: fonts.gstatic DSGVO Google reCaptcha Google Maps etc. #1369086

Yigit
Keymaster

Hi Dieter,

Could you please disable it in Enfold theme options > Google Services as well?

Best regards,
Yigit

October 17, 2022 at 1:22 pm in reply to: fixing menu items position after flyout #1369085
Yigit
Keymaster
Hi,

Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
.html_av-overlay-side .av-burger-overlay-scroll {
overflow: hidden;
}
```
Best regards,
Yigit
October 17, 2022 at 1:18 pm in reply to: ajax portfolio preview: bold title when the associated preview is active/opened #1369084
Yigit
Keymaster
Hey fkm,

Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
#top .active_portfolio_item .grid-entry-title {
  font-weight: bold;
}
```
Best regards,
Yigit
October 17, 2022 at 12:17 pm in reply to: ajax portfolio preview: decrease the distance between entry titles #1369081
Yigit
Keymaster
Hey fkm,

Thanks for contacting us!

Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
@media only screen and (max-width: 480px) { 
#av-sc-portfolio-1 .grid-content {
  padding: 0 20px 0 20px;
}
}
```
Best regards,
Yigit
October 17, 2022 at 12:10 pm in reply to: Request for guest posting #1369079

Yigit
Keymaster

Hey Nehal,

Thanks for contacting us!

We do not accept guest posting at the moment.

Best regards,
Yigit

October 17, 2022 at 12:09 pm in reply to: external link after click on website #1369078

Yigit
Keymaster

Hi Natascha,

Please de-activate all active plugins and check if you can reproduce the issue. If you still can, please ask your hosting provider for a security check.

Best regards,
Yigit

October 17, 2022 at 12:07 pm in reply to: The Events Calendar Pro #1369074

Yigit
Keymaster

Hi,

Login token is no longer working for me. I cannot see any errors when logged out. If issue has not gone away, could you please create temporary admin logins and post them here privately once again? :)

Best regards,
Yigit

October 14, 2022 at 3:38 pm in reply to: Booking plugin on Enfold #1368884

Yigit
Keymaster

Hi David,

Yes, Enfold is compatible with WooCommerce Bookings plugin :)

Best regards,
Yigit

October 14, 2022 at 3:35 pm in reply to: Google Fonts is not removable #1368882

Yigit
Keymaster

Hi Constanze,

Glad Ismael could help! Let us know if you have any other questions and enjoy your weekend :)

Best regards,
Yigit

October 14, 2022 at 3:34 pm in reply to: The Events Calendar Pro #1368881

Yigit
Keymaster

Hi,

I have installed beta version of Enfold 5.2 on your site, updated breadcrumbs shortcode function in functions.php and activated Events Calendar Pro plugin and it did not throw fatal error.

Could you please review your website? :)

Best regards,
Yigit

October 14, 2022 at 3:22 pm in reply to: RESPONSIVE 2022 #1368875
Yigit
Keymaster
Hi,

Website 1
I checked your website on my iphone in landscape mode but it looks fine to me. Title font size is big however if you decrease it by referring to our previous replies, it should look great.

If I did not understand the issue, could you please post a screenshot and show the changes you would like to make? You can upload your screenshots on imgur.com and post the links here.

Website 2
5) Sidebar
It seems like “Do not show sidebar on smartphones” option not enabled in theme options. Could you please confirm that? If it is not enabled, then please check your custom CSS for following code
```
  @media only screen and (max-width: 767px)
.responsive #top #main .sidebar {
  display: none;
}
```
You can add following code to Quick CSS and change page ID (“page-id-6968” in example below) to display sidebar on mobile on specific pages
```
 @media only screen and (max-width: 767px) { 
.responsive #top.page-id-6968 #main .sidebar {
  display: block;
}}
```
6) Header
Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
@media only screen and (max-width: 990px) { 
#header_meta {
  display: none;
}}
```
Best regards,
Yigit
October 14, 2022 at 12:42 pm in reply to: Problem with breadcrumbs (when activating "polylang for woocommerce") #1368857

Yigit
Keymaster

Hey,

Thanks for contacting us!

Could you please create a testing environment where we can see the issue and post temporary WP admin and FTP logins here privately so we can look into it? :)

Best regards,
Yigit

October 14, 2022 at 12:38 pm in reply to: The Events Calendar Pro #1368856

Yigit
Keymaster

Hi,

Thanks for contacting us!

Does the issue only happen on Enfold? If so, please create a testing environment and post temporary WP admin and FTP logins here privately so we can look into it.

If the issue happens on default theme as well, please ask TEC team to provide you a temporary solution :)

Regards,
Yigit

October 14, 2022 at 12:33 pm in reply to: www.roosjevandekaap.co.za #1368855

Yigit
Keymaster

Hi Chris,

Thanks for contacting us!

The website is currently using Enfold 4.6.2 which is not compatible with your WordPress and PHP versions. Updating the theme to the latest version 5.1.2 would fix the issue.

You can purchase an Enfold license – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990 and then refer to this post – https://kriesi.at/documentation/enfold/theme-update/ to update it.

I hope that helps! Let us know if you have any other questions and enjoy the rest of your day :)

Regards,
Yigit

October 12, 2022 at 5:16 pm in reply to: personal token 3 #1368605

Yigit
Keymaster

Hi,

Our devs have fixed the issue and it will be included in upcoming version :)

Best regards,
Yigit

October 11, 2022 at 3:23 pm in reply to: Icon on hover in stead of underline #1368439

Yigit
Keymaster

Hi,

Great! Glad you figured it out and thanks for sharing your solution :)

Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

October 11, 2022 at 1:23 pm in reply to: Force Download of Media File via Button #1368424

Yigit
Keymaster

Hi,

Glad Ismael could help you out!
Let us know if you have any other questions and enjoy the rest of your day :)

@guenni007 thanks for your help as always!

Best regards,
Yigit

October 11, 2022 at 1:19 pm in reply to: Add Background Image with Color Overlay on Grid Row #1368423
Yigit
Keymaster
Hi,

I adjusted the paddings and margins in the cell and then added following code to bottom of Quick CSS field
```
/* Support cell padding */
.support-cell .av-special-heading {
  padding: 30px;
}

.support-cell .av-subheading p:last-child {
  padding-bottom: 30px;
}

#top .support-cell .av-special-heading-tag {
  background-color: white;
  width: fit-content;
  padding: 10px 10px 10px 0;
  left: -50px;
  position: relative;
  text-indent: 50px;
  margin-bottom: 20px;
}
```
Please review your website :)
Best regards,
Yigit
October 11, 2022 at 12:48 pm in reply to: Please contribute and translate Enfold #1368421

Yigit
Keymaster

Hi comkapi,

Thanks for your contribution, Patrick! We will include the updated language files in upcoming version :)

Best regards,
Yigit

October 10, 2022 at 7:30 pm in reply to: Conflict with The Events Calendar after their major update #1368331

Yigit
Keymaster

Hey Anette,

Thanks for contacting us!

I temporarily switched to the default theme and seems like retreat category does not show up in default theme as well so this is not theme related.

Could you please contact The Events Calendar team? :)

Best regards,
Yigit

October 10, 2022 at 7:11 pm in reply to: the pagination in the blog has disappeared #1368329
Yigit
Keymaster
Hey,

Thanks for contacting us!

You had following custom CSS code on the top of Additional CSS field that is in Appearance > Customize tab
```
.pagination {display:none;}
```
I commented it out and that helped. Please review your website :)

Best regards,
Yigit
October 7, 2022 at 2:39 pm in reply to: Share on WhatsApp not translated in Spanish #1367971

Yigit
Keymaster

Hi,

Thanks for confirming!

Let us know if you have any other questions and enjoy your weekend :)

Best regards,
Yigit

October 7, 2022 at 2:25 pm in reply to: Recent comments widget does not show actual comment content #1367969

Yigit
Keymaster

Hi,

Enfold uses classic widgets and not block widgets and it seems like classic widgets do not display comments on the widget. So I am afraid we do not have a code snippet that we could share that would display the comments on the widget :/

Best regards,
Yigit

October 7, 2022 at 1:48 pm in reply to: Share on WhatsApp not translated in Spanish #1367956

Yigit
Keymaster

Hey,

That is because it was not translated in language files. Looking at the other social share icons, I translated it as “Compartir en WhatsApp”. Is that correct translation?

If there are other missing translations, please translate them and contribute on – https://kriesi.at/support/topic/please-contribute-and-translate-enfold/ so we can update language files in Enfold.

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 1,771 through 1,800 (of 82,603 total)

← 1 2 3 … 59 60 61 … 2,752 2,753 2,754 →