Page 582 – Support | Kriesi.at – Premium WordPress Themes

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November 13, 2017 at 6:48 pm in reply to: An error message on top of the page… #876205

Yigit
Keymaster

Merhabalar Orhan!

Umarim iyisindir :)

Please try re-updating the theme – kriesi.at/documentation/enfold/updating-your-theme-files/ and WordPress and check if that helps. Also please make sure that your PHP version is higher than 5.6

Best regards,
Yigit

November 13, 2017 at 6:46 pm in reply to: How to increase the caption size in a full screen slider only on mobile #876202

Yigit
Keymaster

Hey DROR,

Please edit your slider image and go to screen options tab to adjust font sizes – https://i.imgur.com/RIl3yxL.png

Best regards,
Yigit

November 13, 2017 at 6:44 pm in reply to: Merhaba Yiğit Resim Galery Hızlandırma #876200

Yigit
Keymaster

Merhabalar!

Sayfanizin linkini gonderebilir misiniz? Gorsellerin boyutlari belki olmasi gerekenden fazla buyuktur. Link atabilirseniz goz atalim :)

Best regards,
Yigit

November 13, 2017 at 6:38 pm in reply to: CF7 gap underthe form #876197
Yigit
Keymaster
Hey,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
#top form { margin-bottom: 0; }
```
Best regards,
Yigit
November 13, 2017 at 6:13 pm in reply to: center customer review #876193
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
.avia-slider-testimonials .avia-testimonial-arrow-wrap { 
     left: 47%;
}
```
Best regards,
Yigit
November 13, 2017 at 6:04 pm in reply to: add icons #876188

Yigit
Keymaster

Hey,

I checked your website and icons show up fine on my end. Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

If that does not help, please let us know which OS and browser you are using.

Best regards,
Yigit

November 13, 2017 at 5:58 pm in reply to: Overlay Bug #876187
Yigit
Keymaster
Hi,

I added following code to bottom of Style.css file of your child theme
```
.avia_transform a:hover .image-overlay {
    display: block!important;
    top: 0;
}
```
Please review your website

Best regards,
Yigit
November 13, 2017 at 5:53 pm in reply to: Page elements move to different locations upon publishing #876184

Yigit
Keymaster

Merhabalar,

Gec cevap icin uzgunum!

Yeni satiri baslatan column elementlerinde varsayilan 50px ust margin degeri var. Altta olan column elementi duzenleyip marginleri sifirladiginiz zaman sorun olmamasi lazim. Sayfada uyguladim gizli alanada ekran goruntusu ekledim :)

Best regards,
Yigit

November 13, 2017 at 1:01 am in reply to: Pre-sale question about EnFold theme #875895

Yigit
Keymaster

Hey George,

Thanks for contacting us! :)

1- Yes, you can simply go to Enfold theme options > Demo Import and import Creative Demo with a single click within a few minutes. Then you can add more pages and then simply change your menu :)
2- Enfold only has LayerSlider plugin and its own layout builder Advanced Layout Builder. Out of the box, it is not heavy however you can make it even lighter by using 3rd party plugins.
3- Yes, you can create multiple portfolio categories. Please see an example here – https://kriesi.at/themes/enfold-2017/elements/portfolio-grid/

Let us know if you have any other questions :)

Regards,
Yigit

November 13, 2017 at 12:43 am in reply to: incorrect info #875893

Yigit
Keymaster

Hi Pam,

Thanks for contacting us!

We sell premium WordPress themes and that website is using our Enfold theme. We have no control or responsibility over the content of websites created using our themes. Please contact website owners using the information on their “Contact us” page – http://libertyhousingcic.org.uk/contact-us/

Regards,
Yigit

November 10, 2017 at 5:44 pm in reply to: Texteditor "text/visuell" #875233

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Enjoy your weekend!

Best regards,
Yigit

November 10, 2017 at 12:54 pm in reply to: The theme directory "enfold" does not exist. #875130

Yigit
Keymaster

Hi,

Sorry for the inconvenience.
I am currently getting “Nothing Found. Sorry, no posts matched your criteria” error on your blog page. I tried to login but login credentials did not work for me. Could you please check them once again? I have not gotten 500 error on your blog however we might need FTP logins as well so if you do not mind, please attach them in private content field as well so we can look further into the issue.

Cheers!
Yigit

November 10, 2017 at 12:46 pm in reply to: Access to Enfold #875126

Yigit
Keymaster

Hey!

Yes, Kriesi already has an account :) Thanks for that Barry! We will let Kriesi know!

Regards,
Yigit

November 10, 2017 at 12:36 am in reply to: Display page name in header area to right of logo #874913
Yigit
Keymaster
Hi,

Please change following line
```
  $sub .= $page_slug = trim( $_SERVER["REQUEST_URI"] , '/' );
```
to following one
```
  $sub .= get_the_title();
```
Best regards,
Yigit
November 10, 2017 at 12:26 am in reply to: Avia Page Builder not loading for only one page. #874912

Yigit
Keymaster

Hey,

Login credentials are not working for me. Could you please check them once again? :)

Best regards,
Yigit

November 10, 2017 at 12:24 am in reply to: Avia Layout Builder – not loading on certain pages, stucked on spinning circle #874910

Yigit
Keymaster

Hi,

Sorry but we only login to sites that are publicly accessible.

If issue occurs on certain pages, i think it is related to content of those pages. Do you have any custom code on those pages including HTML?

Please enable debug mode by adding the code provided in this link to your functions.php file which can be accessed from Appearance > Editor http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

This lets you view the shortcode for all the page elements and you can edit/remove your custom code from those pages.

Best regards,
Yigit

November 10, 2017 at 12:20 am in reply to: Photos Not Staying Sharp in Posts #874908

Yigit
Keymaster

Hi,

We would recommend you to increase the size of the images. For example the one i attached in private content field does look great on desktop but blurry on mobile because of its size :)

Best regards,
Yigit

November 10, 2017 at 12:08 am in reply to: Advanced layout editor is not working #874903

Yigit
Keymaster

Hey,

Please firstly update Enfold to the latest version 4.2 – kriesi.at/documentation/enfold/updating-your-theme-files/. If that does not help, please see – https://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

Best regards,
Yigit

November 10, 2017 at 12:02 am in reply to: вопрос #874901

Yigit
Keymaster

Priviet Николай!

Replied you here – https://kriesi.at/support/topic/urgently/

Cheers!
Yigit

November 10, 2017 at 12:02 am in reply to: urgently! #874900

Yigit
Keymaster

Hey Nikolay,

Thank you for contacting us!

We only sell premium WordPress themes and provide support to our customers. That website is using our Enfold theme however we no control or responsibility over the websites our customers created using our themes, therefore, unfortunately there is no way for us to help you.

Let us know if you would be interested in one of our themes and we will gladly try to help. Good luck! :)

Regards,
Yigit

November 9, 2017 at 11:58 pm in reply to: Icon (Content Element) not aligning when captions are too long #874898
Yigit
Keymaster
Hi,

I edited 7th and 10th icon on second icon group, gave them custom CSS classes and then added following code to Quick CSS
```
.page-id-7230 .av_font_icon {
    width: 15%;
}
.seventh-icon { clear: both; } 
@media only screen and (max-width: 768px) {
.page-id-7230 .av_font_icon {
    width: 32.05%;
}
.tenth-icon { clear: both; }
}
```
Please review your website :)

Best regards,
Yigit
November 9, 2017 at 11:34 pm in reply to: Layerslider not showing on mobile view #874892

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

November 9, 2017 at 11:32 pm in reply to: Masonry images not displaying correctly #874890

Yigit
Keymaster

Hi Ken,

That is actually expected. Could you please try showing captions on hover and/or disable sidebar on your page to increase the size of the element, hence the images? :)

Best regards,
Yigit

November 9, 2017 at 11:30 pm in reply to: Icon (Content Element) not aligning when captions are too long #874886
Yigit
Keymaster
Hey Gabriel,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Yigit
November 9, 2017 at 11:26 pm in reply to: Team-Member Hover Background #874882
Yigit
Keymaster
Hi Dirk,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
.avia-tooltip {
    width: 200px;
}
```
Best regards,
Yigit
November 9, 2017 at 11:23 pm in reply to: Layerslider not showing on mobile view #874877

Yigit
Keymaster

Hey Lydia,

I went to LayerSlider WP, edited your slider and went to Slider Settings > Mobile and emptied “hide under” field. Please review your website :)

Best regards,
Yigit

November 9, 2017 at 11:08 pm in reply to: reduce left space at portfolio preview content (text) under slider on mobile #874867
Yigit
Keymaster
Hey,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
```
@media only screen and (max-width: 767px) {
.responsive .ajax_slide .av_table_col {
    padding: 30px 0;
}}
```
Best regards,
Yigit
November 9, 2017 at 11:06 pm in reply to: Mouse hover on submenu items #874866

Yigit
Keymaster

Hey,

It seems like you used Mega Menu and figured it out? :)

Best regards,
Yigit

November 9, 2017 at 4:57 pm in reply to: Menu disappear #874769

Yigit
Keymaster

Hi,

You are welcome! Enjoy the rest of your day :)

Best regards,
Yigit

November 9, 2017 at 4:55 pm in reply to: Changing Color Scheme not Working #874765

Yigit
Keymaster

Hi,

Glad Jordan could help! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 17,431 through 17,460 (of 82,620 total)

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