Page 57 – Support | Kriesi.at – Premium WordPress Themes

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November 7, 2022 at 12:48 pm in reply to: inconsistent look of heading and buttons #1371646

Yigit
Keymaster

Hi,

I toggled to load from JavaScript instead of Pure CSS but that did not make any difference. Unfortunately I do not have any experience with the plugin as I mentioned. Could you please contact plugin authors and see if they have any insights on what could be causing the issue?

As an alternative, you could try creating a new widget area in Appearance > Widgets, add Enfold Table of Content widget to your widget area and then display that widget using Widget Area element on your page :)

Regards,
Yigit

November 7, 2022 at 12:32 pm in reply to: Blog Posts Element Showing Incorrect Dates for Events after TEC 6.0 Update #1371642
Yigit
Keymaster
Hi garyvot,

Thanks for contacting us and sorry for the late reply!

Event publish dates were replaced with the actual even dates when I downgraded to The Events Calendar 5.16.4 and The Events Calendar Pro 5.14.5 on Enfold 5.2.1. This confirms that change was made in TEC.

I will report the issue to our devs but could you also contact TEC team and forward your request to them because I think this should be fixed in TEC? :)

Best regards,
Yigit
- This reply was modified 2 years, 12 months ago by Yigit.
November 7, 2022 at 12:05 pm in reply to: inconsistent look of heading and buttons #1371640

Yigit
Keymaster

Hi Tilman,

Shortcode of “Easy Table of Contents” plugin is breaking the layout. Deactivating fixes it. I think the issue with Grid Row element is also related to it. I do not have any experience with the plugin. Is there any custom HTML added into it?

Best regards,
Yigit

November 7, 2022 at 11:48 am in reply to: The Events Calendar Pro #1371637

Yigit
Keymaster

Hi nine2ten,

I am sorry for the late reply!

I tried to reproduce the issue on my testing installation however it works fine there. Please see private content field below.

I did not want to de-activate your active plugins or switch to parent theme for further investigation. Could you please create a testing installation and post WP admin and FTP logins here privately so we can test further there?

Best regards,
Yigit

November 7, 2022 at 11:30 am in reply to: inconsistent look of heading and buttons #1371634
Yigit
Keymaster
Hey,

It seems like empty Grid Row elements you used to display a border were causing the issue. I deleted Grid Row elements from above 5th and 6th section, edited 5th and 6th section and gave them custom CSS class “top-border-cs” in Advanced > Developer Settings and then added following code to bottom of Quick CSS in Enfold theme options > General Styling
```
#top #wrap_all #main .avia-section.top-border-cs {
  border-top: 5px solid #008d8f;
}
```
If you would like to display the same border on other sections, please give them “top-border-cs” custom CSS class to them as well.

Please review your website :)

Regards,
Yigit
November 7, 2022 at 10:54 am in reply to: inconsistent look of heading and buttons #1371632
Yigit
Keymaster
Hey Tilman,

Have you added Strong tags? If you have, please make sure that they are opened and closed properly as following
```
<strong>This is my strong text</strong>
```
If you would like us to look into it, please create temporary admin logins and post them here privately :)

Regards,
Yigit
November 7, 2022 at 10:49 am in reply to: How to change the px for when the Burger menu appears? #1371630

Yigit
Keymaster

Hi,

Glad Rikard could help! And thank you for sharing your solution :)

Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

November 7, 2022 at 10:48 am in reply to: "Reduce fixed header" active – header always remains small #1371629

Yigit
Keymaster

Hi,

You were using an older version of the theme. I have updated Enfold to the latest version 5.2.1 and that helped.

Please review your website :)

Best regards,
Yigit

November 7, 2022 at 10:31 am in reply to: Issue with adding tickets to cart (Enfold + EventCalendar/Ticket + WooCommerce) #1371625

Yigit
Keymaster

Hey Niclas,

Thanks for contacting us!

Another user who had a similar issue reported that following suggestion from Event Tickets team helped

First, please check that Enable Stock Management is checked under WooCommerce > Settings > Products > Inventory.

Next, head to Tickets > Settings > General > Display and check under the Ticket and RSVP Display Settings section — if the Enable New RSVP Experience and Enable Updated Tickets Experience options aren’t enabled, please enable them, then recheck the behavior on the frontend. You may need to clear your site and browser caches prior to rechecking.

Could you please check if that helps?

Best regards,
Yigit

November 7, 2022 at 10:28 am in reply to: onOffice-Plugin Slider doesn\'t work #1371624

Yigit
Keymaster

Hi Pascal,

Could you please go to Enfold theme options > Performance > Self Hosted Videos And Audio Features (WP-Mediaelement Scripts) and choose to always load them and check if that makes any difference?

Best regards,
Yigit

November 6, 2022 at 9:39 pm in reply to: Making logo always go to left corner #1371570

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

November 6, 2022 at 9:38 pm in reply to: Possible to save a page as a template? #1371568

Yigit
Keymaster

Hi,

You are welcome, Stephen!

Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

November 6, 2022 at 5:26 pm in reply to: Possible to save a page as a template? #1371537

Yigit
Keymaster

Hey Stephen,

Thanks for contacting us!

Yes, that is possible. Please refer to this post – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#templates :)

Regards,
Yigit

November 6, 2022 at 2:45 pm in reply to: Icons and Other Information in Top Bar #1371518
Yigit
Keymaster
Hey,

I added following code to Quick CSS field in Enfold theme options > General Styling
```
@media only screen and (max-width: 989px) { 
#top .av_header_transparency #header_meta,
.responsive #top .av_header_transparency #header_meta {
  background-color: #066892;
}
}
```
Could you please clear dynamic cache on SiteGround and review your website? :)
Best regards,
Yigit
November 6, 2022 at 1:30 pm in reply to: Making logo always go to left corner #1371512

Yigit
Keymaster

Hi AuroraArcus,

Please go to Enfold theme options > Header > Header Behaviour and enable “Let Logo And Menu Position Adapt To Browser Window” option.

If it still does not help with the overlap issue, you can refer to this post – https://kriesi.at/documentation/enfold/menu/#toggle-id-87 and switch to mobile menu on wider screen sizes :)

Best regards,
Yigit

November 5, 2022 at 8:58 am in reply to: Issue addin items to cart on a desktop #1371415

Yigit
Keymaster

Hi,

Thanks a lot for sharing your solution, Karen! We will note it for future in case any else has the same issue :)

Let us know if you have any other questions and enjoy your weekend!

Best regards,
Yigit

November 4, 2022 at 2:13 pm in reply to: First the general stylesheet diddn't work, now i have no theme at all #1371341

Yigit
Keymaster

Hey,

Could you please contact your hosting provider and ask them to increase PHP Post Max Size and PHP Max Upload Size to 16M? Currently they are 8M and 2M respectively.

Best regards,
Yigit

November 4, 2022 at 12:24 pm in reply to: First the general stylesheet diddn't work, now i have no theme at all #1371332

Yigit
Keymaster

Hey Jainan,

Could you please temporarily disable IP restriction? As I mentioned earlier, I am locked out so I am not able to check WP dashboard :)

Regards,
Yigit

November 4, 2022 at 12:08 pm in reply to: First the general stylesheet diddn't work, now i have no theme at all #1371329

Yigit
Keymaster

Hi,

I installed both Enfold parent and child theme via FTP. Could you please go to Appearance > Themes in WP dashboard and try activating Enfold child theme now? :)

Best regards,
Yigit

November 4, 2022 at 11:35 am in reply to: First the general stylesheet diddn't work, now i have no theme at all #1371325

Yigit
Keymaster

Hi,

I was blocked by the security so I could not login to your WP dashboard.

Could you please post FTP password here privately as well? :)

Regards,
Yigit

November 4, 2022 at 11:24 am in reply to: hiding menu to allow for ONLY hamburger ALSO hide socket menu. #1371323

Yigit
Keymaster

Hi,

I commented out your custom CSS code in Appearance > Customize > Additional CSS, then went to Enfold theme options > Main Menu > General and chose to display menu as icon in “Menu Items For Desktop”.

Please review your website :)

Regards,
Yigit

November 4, 2022 at 11:16 am in reply to: First the general stylesheet diddn't work, now i have no theme at all #1371319

Yigit
Keymaster

Hey,

Thanks for contacting us!

Could you please create temporary admin logins and post them here privately so we can look into it? :) If you would like us to install the theme via FTP, please post FTP logins here privately as well.

Regards,
Yigit

November 4, 2022 at 11:08 am in reply to: Re: Enfold Logo too small / NotenBeurs #1371316

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

November 4, 2022 at 11:07 am in reply to: SVG logo alt text request #1371315

Yigit
Keymaster

Hey Tim,

Thanks for contacting us!

SVG elements does not have an ALT attribute – https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute. Could you use Title or Desc tags inside SVG element instead?

Best regards,
Yigit

November 4, 2022 at 10:39 am in reply to: my website is very large now, how to control #1371311

Yigit
Keymaster

Hey Peter,

Thanks for contacting us!

Have you enabled CSS and JS file merging and compression options in Enfold theme options > Performance tab? If you have, please refer to this post – https://kriesi.at/documentation/enfold/optimization/#troubleshoot and disable unique timestamps :)

Regards,
Yigit

November 4, 2022 at 10:37 am in reply to: Enfold with YITH request a quote #1371310
Yigit
Keymaster
Hey,

Thanks for contacting us!

It seems like you have following custom CSS code in Appearance > Customize > Additional CSS
```
.cart button.single_add_to_cart_button, .cart a.single_add_to_cart_button {
  display: none !important;
}
```
Please remove it and the button should show up :)

Best regards,
Yigit
November 4, 2022 at 10:35 am in reply to: Re: Enfold Logo too small / NotenBeurs #1371309

Yigit
Keymaster

Hey,

Thanks for contacting us!

I went to Optimole plugin settings and excluded images containing “logo” in filename. Your logo was resized to 120x100px by the plugin.

Please review your website :)

Best regards,
Yigit

November 4, 2022 at 10:25 am in reply to: Mobile view Grid Row #1371305

Yigit
Keymaster

Hi,

We are happy that Nikko could help!

Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

November 3, 2022 at 6:51 pm in reply to: fake_facebook image path not found #1371271

Yigit
Keymaster

Hi George,

Thanks for contacting us!

fake_facebook.jpg image is located inside /enfold/images/layout/ folder, not inside uploads folder. Could you please create temporary WP admin logins and FTP logins for one of your sites where we could reproduce the issue and post them here privately so we can inspect it? :)

Best regards,
Yigit

November 3, 2022 at 6:44 pm in reply to: Enfold Theme Options Not Displaying Correctly #1371270

Yigit
Keymaster

Hey @smallcph,

Could you please use this website – http://csslint.net/ and check your custom CSS for errors?

If that does not help, please create a new thread under Enfold sub forum and attach temporary admin logins in private content field so we can look into it :)

Best regards,
Yigit
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Viewing 30 posts - 1,681 through 1,710 (of 82,603 total)

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