Forum Replies Created

Viewing 30 posts - 15,781 through 15,810 (of 82,625 total)
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  • in reply to: Frustration #922323

    Hey Luke,

    Thanks for your sincere feedback.

    We definitely understand your frustration but we are working hard so Enfold never gets left behind.

    After New Year, we have started releasing minor updates which includes extensive changes to the php structure which will eventually make Enfold faster, more stable and more powerful. We will continue releasing this series of minor updates which also include bug fixes and improvements. Later will come major update with many more features.

    Some of the features you mentioned will be eventually added to the theme however we also try not to make the theme bloated with so many features as that makes the theme complicated for novice users. We are adding more hooks and options to make working with theme easier for advanced users as well. Currently some of them can be found here – https://github.com/KriesiMedia/enfold-library

    Feedbacks are very important for us. That is why we are going to improve feature request form as well.

    Once again, we are never going to let Enfold get left behind. Hopefully upcoming updates will make up for all the frustration :)

    If there is anything else you would like to add, please do so :)

    Best regards,
    Yigit

    in reply to: Enfold: button not center aligning #922284

    Hey,

    Please try flushing cache and disabling CSS minification and check if that helps.
    If it does not, please add following code to Quick CSS

    .avia-button-center {
        display: block!important;
    }

    Cheers!
    Yigit

    in reply to: Something is OFF with the pinterest share button #922280

    Hi,

    This seems to be related to a plugin or Pinterest embed you are using as it only happens on that certain post. It changes the source code.
    Please try deactivating plugins/removing your embed code and check if that helps.

    Cheers!
    Yigit

    in reply to: Theme update white screen #922276

    Hi,

    I updated your theme via FTP and replaced the content of wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/asset-manager.class.php file with this one – https://pastebin.com/JpStScD0
    Fix will be included in upcoming update.
    Please review your website :)

    Best regards,
    Yigit

    in reply to: Button display on Safari – Problem #922260

    Hi,

    In WordPress dashboard, please go to Users > Add New and create a new user with “Administrator” role. You can use (Email address hidden if logged out) as email but please post logins here privately as well so any available moderator can help :)

    Best regards,
    Yigit

    in reply to: change blog inner navigation graphic-shapes #922244

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    .avia-post-nav .entry-image img {
        border-radius: 0;
    }
    

    If that too does not help, please post temporary admin logins here privately so we can look into it.

    Best regards,
    Yigit

    in reply to: Registration Forum #922239

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

    in reply to: Button display on Safari – Problem #922233

    Hi,

    I could reproduce the issue on my iphone. Could you please post temporary WP admin logins here privately so we can look into it?

    Best regards,
    Yigit

    in reply to: Hide the footer image on mobile devices #922231

    Hey,

    Please add following code to Quick CSS in Enfold theme options > General Styling

    @media only screen and (max-width: 769px) {
    .footer_color {
        background: #000000 url(https://kriesi.at/wp-content/themes/kriesi/images/logo.png) top center no-repeat scroll;
    }}

    Cheers!
    Yigit

    Hi,

    Please make sure that you set the language in WordPress Settings > General to your language and then use this plugin to translate untranslated strings – https://wordpress.org/plugins/loco-translate/

    Please also see:
    https://kriesi.at/documentation/enfold/using-a-child-theme/
    https://kriesi.at/documentation/enfold/child-theme-translations/

    Cheers!
    Yigit

    in reply to: Registration Forum #922224

    Hi!

    We have updated your forum account. Please see private content field for more info :)

    Regards,
    Yigit

    in reply to: Registration Forum #922214

    Hey Stephan,

    Thanks for contacting us!

    Could you please post your purchase code and correct email in private content field so we can reset your account? :)

    Cheers!
    Yigit

    in reply to: Zugangsdaten #922213

    Hey Isabel,

    Thanks for contacting us!

    Please login on ThemeForest with the account you used to purchase Enfold and go to Downloads page to download the latest version of the theme. Since download and purchase processes are managed by Envato/ThemeForest, we are not allowed to sell/distribute themes directly.

    Regarding Google maps, routes are not supported. You may need to find a 3rd party plugin for such feature.

    If you have any other questions or issues, please register to our forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

    Best regards,
    Yigit

    P.S.: If you would like to receive replies in German, please let us know so our German speaking moderators can help :)

    in reply to: Refund Please #922156

    Hi,

    Sorry to hear about that.

    In case you missed it, i replied to your thread here – https://kriesi.at/support/topic/issues-downloading-theme/#post-921948
    Also, we can install the theme for you if you post FTP and WP admin logins in private content field.

    I strongly believe that you would like working with Enfold once you get started however if your decision is final, please refer to @nikko’s post above.

    Best regards,
    Yigit

    in reply to: Search problem in Firefox… #922155

    Hey,


    @victoria_d
    checked your website on the same Firefox version but macOS 10.12.6 and she said she cannot reproduce the issue either. I am not really sure but issue might be related to your browser settings.

    Best regards,
    Yigit

    in reply to: “Custom CSS class” field not showing #922149

    Hey Erling,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Yigit

    in reply to: White screen on front end after updating 4.2.5 #921962

    Hey,

    Please replace the content of wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/asset-manager.class.php file with this one – https://pastebin.com/JpStScD0

    If that too does not help, please post FTP and WP admin logins here privately so we can look into it.

    Regards,
    Yigit

    in reply to: Concerns over Envato as your commerce platform #921961

    Hi Joel,

    Thanks for contacting us and sorry to hear about the situation.

    Purchase and download processes are managed by Envato, therefore the issue should be solved between you and Envato. Have you tried contacting Envato support? They might be able to unlock your profile or recommend an alternative solution. I am just guessing but creating a new account might help.

    If there is anything we can help, please let us know :)

    Regards,
    Yigit

    Hi,

    Glad you figured it out and thanks for sharing your solution! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

    in reply to: Issues downloading theme #921948

    Hi!

    Please right click on “enfold” folder here – https://i.imgur.com/Yqp1UrK.png and compress it and then go to Appearance > Themes > Add New in WordPress dashboard to install the theme just as any other WordPress theme. In case you would like to install the theme via FTP, please refer to this post – https://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/

    Cheers!
    Yigit

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    #top #menu-item-search {
        z-index: 100;
    }
    

    If that does not help, please post WP admin logins here privately so we can look into it.

    Best regards,
    Yigit

    in reply to: enfold upgrade to 4.2.4!!! #921942

    Hi,

    Sorry to hear that you are having issues with the latest version of the theme. I attached Enfold 4.2.4 in private content field.

    There are a few things i would like to clarify.
    We provide theme related support to our registered users. We gladly look into any issues our customers have so you could have contacted us here and we could fix the issue, free of charge.
    In your initial post you have mentioned you have requested this a week ago however this is the only thread you have started on our support forum – https://kriesi.at/support/profile/2startherempa_2017/topics/. It seems like we have not received your request.
    Both Kriesi and Envato are in the business for more than a decade. You can find out how trustworthy both companies are with a simple Google search.

    That being said, if you need further assistance, please feel free to contact us again.

    Regards,
    Yigit

    Hi Rob,

    Good that i did not send the screenshot while charge was on 1% :)

    I corrected one typo on style.css file and flushed my browsers cache and it worked fine :)
    Attached a screenshot in private content field. Can you check once again?

    Regards,
    Yigit

    in reply to: Issues downloading theme #921908

    Hey!

    You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

    Best regards,
    Yigit

    in reply to: Shortcode problems with 4.2.5 #921895

    Hi,

    Thanks for WP admin logins however we will also need FTP logins to be able to access files on your server. In case you do not know your FTP login credentials, you can contact your hosting provider :)

    Best regards,
    Yigit

    in reply to: Blank Homepage after upgrading to 4.2.5 #921892

    Hi,

    Exactly! Changes our dev team is making are going to make the theme harder, better, faster, stronger :)

    Cheers!
    Yigit

    Hi Rob!

    Could it be related to cache? I checked your website on my iphone and mobile menu works fine on my end and menu item submenu links are the same color you chose in Enfold theme options > Advanced Styling. I attached screenshots in private content field.

    Could you please check once again that this is not the case? :)

    Best regards,
    Yigit

    Hey,

    Could you please post FTP logins here privately as well so we can look into it? We would rather solve the issue but i have attached older version in private content field in case you would like to downgrade the version :)

    Best regards,
    Yigit

    • This reply was modified 8 years, 1 month ago by Yigit.
    in reply to: Fatal Error: Enfold updated to 4.2.5 #921864

    Hey Will,

    Please replace the content of wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/asset-manager.class.php file with this one – https://pastebin.com/JpStScD0

    If that too does not help, please post FTP and WP admin logins here privately so we can look into it.

    Regards,
    Yigit

    • This reply was modified 8 years, 1 month ago by Yigit.
    in reply to: Shortcode problems with 4.2.5 #921863

    Hi!


    @swarez
    could you please post FTP logins to your staging site as well?

    Best regards,
    Yigit

Viewing 30 posts - 15,781 through 15,810 (of 82,625 total)