Page 52 – Support | Kriesi.at – Premium WordPress Themes

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Posts
November 28, 2022 at 4:42 pm in reply to: WooCommerce Quantity Pickers Glitch #1374185
Yigit
Keymaster
Hi,

For your information, our devs have fixed the issue and it will be included in upcoming version :)

Edit: If you would like to apply the fix on your installation before the update, please go to /enfold/config-woocommerce/ folder in Appearance > Editor or via FTP and update woocommerce-mod.min.js and woocommerce-mod.js files with these ones – https://github.com/KriesiMedia/enfold-library/tree/master/temp_fixes/Enfold_5_2_1/config-woocommerce

Best regards,
Yigit
- This reply was modified 2 years, 7 months ago by Yigit.
November 28, 2022 at 4:30 pm in reply to: social media icon not readable #1374183
Yigit
Keymaster
Hey Rixi,

Thanks for contacting us!

You have following code in your custom CSS which is making icon color the same as the background color
```
.av-social-link-facebook a {
  color: #37589b !important;
}
```
Please remove the code and then add following code to Quick CSS to fix the line height
```
.av-share-box ul li a {
  line-height: 25px;
}
```
Regards,
Yigit
November 28, 2022 at 4:10 pm in reply to: Cannot turn on Cookie Policy Message #1374179

Yigit
Keymaster

Hi!

You are welcome, Colin!

Issue might be related to add-ons/extensions you have on your browser.

I am marking this thread as resolved. Let us know if you have any other questions and enjoy the rest of your day :)

Regards,
Yigit

November 28, 2022 at 4:05 pm in reply to: There has been a critical error on this website #1374176

Yigit
Keymaster

Hey,

Glad Rikard could help and thank you for your suggestion.

We are marking this thread as resolved. Let us know if you have any other questions and enjoy the rest of your day :)

Regards,
Yigit

November 28, 2022 at 3:58 pm in reply to: Cannot turn on Cookie Policy Message #1374175

Yigit
Keymaster

Hey,

Could you please try using a different browser and check if that helps? I was able to see the options and enabled the cookies. I attached a screenshot in private content field below :)

Regards,
Yigit

November 28, 2022 at 3:42 pm in reply to: Cannot turn on Cookie Policy Message #1374173

Yigit
Keymaster

Hi Colin,

Thanks for contacting us!

Could you please create temporary admin logins and post them here privately so we can look into it? :)

Best regards,
Yigit

November 28, 2022 at 3:39 pm in reply to: Compatibility issues with Popup Maker 1.16.10 and newer #1374171

Yigit
Keymaster

Hey Jeannette,

Thanks for the update. We are happy that the issue has been fixed :)

Let us know if you have any other questions and enjoy the rest of your day!

Regards,
Yigit

November 28, 2022 at 3:30 pm in reply to: Edit it and I pay by effort #1374168

Yigit
Keymaster

Hi Amacker,

Thanks for contacting us!

I am afraid we cannot help you like that, to hire a freelancer would be better option. However, if you point out the changes you would like to make, we can gladly give you the instructions and you can update your pages yourself. Enfold is very user friendly and figuring out those changes would save you time and money :)

Best regards,
Yigit

November 28, 2022 at 3:11 pm in reply to: 8.1 PHP – There has been a critical error on this website. #1374166

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

November 28, 2022 at 2:55 pm in reply to: 8.1 PHP – There has been a critical error on this website. #1374164

Yigit
Keymaster

Hey,

Yes, I just re-uploaded. Previous update probably did not overwrite all files correctly so doing it once again via FTP fixed it :)

Regards,
Yigit

November 28, 2022 at 2:45 pm in reply to: 8.1 PHP – There has been a critical error on this website. #1374162

Yigit
Keymaster

Hi,

I re-installed the theme via FTP and that helped. Please review your website :)

Best regards,
Yigit

November 28, 2022 at 1:44 pm in reply to: 8.1 PHP – There has been a critical error on this website. #1374138

Yigit
Keymaster

Hey,

Thanks for contacting us!

Could you please post FTP logins here privately as well? :)

Regards,
Yigit

November 28, 2022 at 1:41 pm in reply to: The Endfold theme has a bug #1374136

Yigit
Keymaster

Hey,

Thanks for contacting us!

Could you please elaborate on the issue? I tried editing Special Heading element on the page I shared in private content field and added a dot after the title. After updating the page I can see that the changes are reflected.

How can we reproduce the issue?

Regards,
Yigit

November 28, 2022 at 1:28 pm in reply to: Hosting #1374135

Yigit
Keymaster

Hi,

Regards,
Yigit

November 28, 2022 at 1:26 pm in reply to: gradient border colorsection #1374134

Yigit
Keymaster

Hi,

You are welcome!

Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

November 28, 2022 at 1:26 pm in reply to: openstreetmap Cookie Banner #1374133

Yigit
Keymaster

Hey Diana,

Thanks for contacting us!

I tried adding Openstreetmap on a clean installation but it does not seem to be adding any cookies :)

Best regards,
Yigit

November 28, 2022 at 12:57 pm in reply to: WooCommerce Quantity Pickers Glitch #1374120

Yigit
Keymaster

Hi thinkjarvis,

We have reported the issue to our devs. We will post here once we have a solution :)

Best regards,
Yigit

November 28, 2022 at 12:46 pm in reply to: Bug: Icons Misson On Cart page #1374116

Yigit
Keymaster

Hi Thomas,

Yes, this was fixed and will be included in upcoming update :)

fixed: bug with merge of minified css files – broken background image urls

Best regards,
Yigit

November 28, 2022 at 12:44 pm in reply to: gradient border colorsection #1374115
Yigit
Keymaster
Hi,

I edited the code and changed it to following one
```
@media only screen and (max-width: 480px) { 
#top #gradient-border .container {
   background-image: none;
   padding-left: 15px !important;
}
#top #gradient-border { 
   margin: 0;
   padding: 15px 0px 15px 0px;
}
}
```
Please review your website :)

Best regards,
Yigit
November 28, 2022 at 12:39 pm in reply to: Contact form email field border #1374112
Yigit
Keymaster
Hey Diana,

Thanks for contacting us!

I added following code to bottom of Quick CSS field
```
/* Contact email field border on mobile */
@media only screen and (max-width: 767px) { 
#top div .av-dark-form input[type=email] { 
 border-width: 1px !important;
}
}
```
Please review your website :)

Best regards,
Yigit
November 28, 2022 at 12:31 pm in reply to: Web site down Since update 6.1 #1374108

Yigit
Keymaster

Hi,

Great! Glad Mike could help :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

November 28, 2022 at 12:29 pm in reply to: gradient border colorsection #1374107
Yigit
Keymaster
Hi Dondela!

Please add following code to Quick CSS as well
```
@media only screen and (max-width: 480px) { 
#top #gradient-border .container {
    background-image: none;
}
}
```
Regards,
Yigit
November 28, 2022 at 12:27 pm in reply to: Sidebar widget does not actually exist, but is displayed (spooky!) #1374105

Yigit
Keymaster

Hi Lutz,

Glad Mike could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

November 28, 2022 at 12:26 pm in reply to: The Endfold theme has a bug #1374104

Yigit
Keymaster

Hi Matteo,

Thanks for contacting us!

Could you please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start a new thread under Enfold sub forum and point out the page where you are having the issue? :)

Regards,
Yigit

November 28, 2022 at 12:13 pm in reply to: Cancel exension of support please #1374103

Yigit
Keymaster

Hi Fabian,

We have informed Kriesi regarding your request :)

Best regards,
Yigit

November 24, 2022 at 5:36 pm in reply to: Unable to download endfold 5.0 update #1373800

Yigit
Keymaster

Hi Matteo,

Thanks for contacting us!

It seems like your site is using deprecated API keys. Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options instead. You can alternatively use Envato Market plugin as well – https://www.envato.com/lp/market-plugin/ :)

Regards,
Yigit

November 24, 2022 at 5:34 pm in reply to: create bar above header #1373798

Yigit
Keymaster

Hey,

Yes, you can go to Enfold theme options > Advanced Styling and edit “Small bar above Main Menu” :)

Regards,
Yigit

November 24, 2022 at 4:31 pm in reply to: Buttons slide Enfold #1373789

Yigit
Keymaster

Hey,

Thanks for contacting us!

Could you please firstly refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 5.2.1 and check if that helps? I did not want to update the theme without your confirmation. Please let us know if that does not help :)

Best regards,
Yigit

November 24, 2022 at 4:20 pm in reply to: Image Quality in Gallery #1373787

Yigit
Keymaster

Hi,

Glad Ismael could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

November 24, 2022 at 4:18 pm in reply to: Scroll in place #1373785

Yigit
Keymaster

Hi,

Glad Ismael could help!
Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 1,531 through 1,560 (of 82,588 total)

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