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Hi,
Could you please try contacting your host and asking them to update cURL and OpenSSL?
Best regards,
YigitHey Marissa,
I checked your website however i could not see any extra whitespace on mobile. Could you please post a screenshot and show the changes you would like to make? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here :)
Best regards,
YigitHey
@allegriadesign-jo Gladly! Could you please start a new thread under Enfold sub forum and attach WP admin logins in private content field?Regards,
YigitHey,
We have updated the email. Please ask Dave to request new password here – https://kriesi.at/support/register/?action=lost_pw
Please see private content field below
Best regards,
YigitHey MM,
Thanks for your kind words!
Enfold and Advanced Layout Builder will continue improving and having new features and i believe eventually we will add front end editing feature as well. However it is very hard for us to tell if and when this feature will be available unfortunately :)
Best regards,
YigitHey,
You are welcome! Let us know if you have any other questions or issues :)
Fix will be included in upcoming update.Cheers!
YigitHi,
Sorry for the inconvenience! Issue occurs on servers running PHP versions older than 5.6. You can either upgrade your PHP version to minimum 5.6 and preferably to 7.x or replace /wp-content/themes/enfold/header.php file with this one – https://www.dropbox.com/s/r389b5x4ippscyn/header.php?dl=0 to bring up backwards compatibility with older PHP versions.
If that does not help, please post FTP and WP admin logins here privately so we can look into it
Cheers!
YigitHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
.phone-info { width: 100%; text-align: center; }Best regards,
YigitHey,
It is not possible to create two accounts with one purchase code as each domain requires a new license.
If DLogic registered using your purchase code, maybe he could give you a purchase code from his other websites? Also, since i already replaced it with your email, i cannot retrieve the previous one. If you know it, could you please share?Best regards,
YigitHi,
Thanks for contacting us!
Could you please try installing the theme manually, very similar to installing it via FTP – https://vimeo.com/64927356?
If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)
Regards,
YigitHi,
It works but we would need FTP logins to be able to debug the issue. Could you please post them as well? :)
Best regards,
YigitHey Hedley,
Thanks for contacting us!
Due to our agreement with Envato/ThemeForest, we are not allowed to sell/distribute themes directly therefore unfortunately we are unable to provide you a copy. However, please consider subscribing to our newsletter – https://kriesi.at/newsletter so you could be informed when we make a discount :)
Regards,
YigitHi,
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Regards,
YigitHey,
@commandoandy Please start a new thread under Enfold sub forum and attach FTP and WP admin logins so we can look into it. If you post them on another users’ thread, your private content will be visible to creators of the threads as well.Cheers!
YigitHey!
Sorry for the inconvenience! Issue occurs on servers running PHP versions older than 5.6. You can either upgrade your PHP version to minimum 5.6 and preferably to 7.x or replace /wp-content/themes/enfold/header.php file with this one – https://www.dropbox.com/s/r389b5x4ippscyn/header.php?dl=0 to bring up backwards compatibility with older PHP versions.
If that does not help, please post FTP and WP admin logins here privately so we can look into it
Regards,
YigitHey Marine,
You were using glassy transparent option for your header. I chose transparent and then added following code to bottom of Quick CSS field
.av_header_transparency .logo img { opacity: 0; }Please review your website :)
Best regards,
YigitHey,
Sorry for the inconvenience! Issue occurs on servers running PHP versions older than 5.6. You can either upgrade your PHP version to minimum 5.6 and preferably to 7.x or replace /wp-content/themes/enfold/header.php file with this one – https://www.dropbox.com/s/r389b5x4ippscyn/header.php?dl=0 to bring up backwards compatibility with older PHP versions.
If that does not help, please post FTP and WP admin logins here privately so we can look into it
Best regards,
YigitHi,
You can add your icons inside your Color Section element, choose to display them bottom aligned, remove padding from your color section and set background attachment to fixed.
Best regards,
YigitHey,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
@media only screen and (max-width: 480px) { .responsive #top #header .social_bookmarks { display: block!important; }}Best regards,
YigitHi,
Glad Ismael could help! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHey!
Glad you figured it out and thanks for sharing your solution :)
Let us know if you have any other questions or issues and enjoy your weekend!Regards,
YigitHi,
Please try flushing cache in W3 Total Cache and post WP admin logins if that does not help so we can look into it :)
Regards,
YigitHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
.html_boxed #main { margin-top: 25px; }Best regards,
YigitHi,
Thanks for contacting us!
We would like to inform you that we only provide support to our registered users.
You can register to our support forum here – https://kriesi.at/support/register/ and then start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post.
Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com or Dropbox public folder and attach the links in your posts :)
Best regards,
Yigit
