Hey!

Please go to /home/content/p3pnexwpnas08_data01/19/2765819/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/ folder via FTP and delete events_upcoming.php file.
If you would like us to delete it for you, please login and post FTP logins here privately :)

Regards,
Yigit

Hey,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hey Munford,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

.av-magazine-thumbnail { clear: both; } 

Best regards,
Yigit

Hey!

We have already reported the issue to our devs. Currently LayerSlider shortcodes do not work unless there is Advanced Layerslider element on the page. Please use Advanced Layerslider element under Media Elements tab of Advanced Layout Builder for the time being.

Cheers!
Yigit

Hey,

@kylerollins I added following code as well

.av_one_half .av-partner-fake-img {
    padding-bottom: 10%!important;
}

Best regards,
Yigit

Hey,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

.av-partner-fake-img {
    background-size: auto;
    background-position: 50% 0;
    padding-bottom: 30%!important;
}

We will check with our devs and come up with a better solution.

Best regards,
Yigit

Hey!

@guenni007 Thanks for sharing your 50cents :) Now if you will excuse me.. ehem.. YOU ARE GREAT HELP AND WE APPRECIATE IT!!!

@goldengate415 I VOLUNTEER! ;D We will check your thread soon.

Best regards,
Yigit

Hi,

@dondela Could you please post WP admin logins here privately so we can look into it?

Regards,
Yigit

Hey,

To start using a child theme, please see – http://kriesi.at/documentation/enfold/using-a-child-theme/.
If you have not made any changes on parent theme files, you can simply update the theme via FTP and overwrite all files – http://kriesi.at/documentation/enfold/updating-your-theme-files/. Your content is saved on your database.

Best regards,
Yigit

Hey Ioannis,

Thanks for contacting us!

We would like to inform you that we only provide support to our registered users.

You can register to our support forum here – https://kriesi.at/support/register/ and then start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post.

Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com or Dropbox public folder and attach the links in your posts :)

Best regards,
Yigit

Hi,

I added Advanced LayerSlider element to the top of your page and hid it using following custom CSS in Quick CSS field

.home #layer_slider_1 {
    display: none !important;
}

I believe the issue is related to performance changes we made in Enfold 4.3. We have already reported the issue to our devs. Currently LayerSlider shortcodes do not work unless there is Advanced Layerslider element on the page.

Best regards,
Yigit

Hi Ralf,

Thanks for your input. In bug report we included this info as well. Issue might be related to performance changes made on Enfold 4.3. We are not able to share more information at the moment. We are going to need to wait to hear from our devs.

Best regards,
Yigit

Hey Darren,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hi,

Revolution slider is not included in Enfold, it is LayerSlider.
Are you using shortcodes to display your LayerSlider? If so, please use Advanced Layerslider element under Media Elements tab of Advanced Layout Builder

Best regards,
Yigit

Hi,

I edited Functions.php file and it should be fine. I was not able to confirm. I am getting following error.
I tried adding http:// and https:// and neither worked. Please share full link of your website.

Best regards,
Yigit