Hey!

@ginnystuff Could you please start a new thread under Enfold sub forum and attach FTP and WP admin logins so we can check your site as well?

@flylanddesigns Great! Glad it is working fine now and sorry for the inconvenience! Let us know if you have any other questions or issues :)

Regards,
Yigit

Hi,

It seems like they did not use any demos to start with but they used drag and drop Enfold elements so you could create your website yourself. Here is an Enfold video tutorial – https://www.youtube.com/watch?v=NB2JKqRL_bY that you can check out to see how Enfold works :)

Best regards,
Yigit

Hi Joe,

Thanks for contacting us!

We sell premium WordPress themes and provide support for our themes and do not provide services such as creating custom themes or modifying them.

Currently Enfold theme is the most popular, powerful, flexible and user friendly theme we have ever created therefore we would recommend you that one. Your example site is also using Enfold :)
Enfold is fully compatible with WPML. You can easily turn site into a multilingual one.

Enfold is also fully compatible with WooCommerce, the most popular e-commerce plugin for WordPress.

You can import one of Enfold demos with a single click in Enfold theme options > Demo Import within a few minutes and start working on your website right away.

Enfold uses Advanced Layout Builder ( please go to – http://kriesi.at/documentation/enfold/videos/ and check out “Intro to the Advanced Layout Editor” video to see how it works. Currently there are many more elements and new features on ALB and we are adding new ones with major updates).

Enfold is $59 on ThemeForest and comes with a 6 month support, you can extend it to a year. After purchasing Enfold, you can register to our support forum – https://kriesi.at/support/register/ and start a new thread whenever you have a question or an issue and we will gladly try to help you.

Let us know if you have any other questions! :)

Regards,
Yigit

Hi,

Great! Could we mark this thread as resolved then? :)

Regards,
Yigit

Hey,

Glad you figured it out and thanks for sharing your solution :)

Best regards,
Yigit

Hi!

Theme files are not updated correctly. I am now deleting Enfold then will install it once again to make sure all files are updated.

Cheers!
Yigit

Hey,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Cheers!
Yigit

Hi!

Could you please post FTP and WP admin logins here privately so we can look into it?

Cheers!
Yigit

Hey Pam,

Glad to know that issue is now resolved!

Do you need further assistance? :)

Best regards,
Yigit

Hi Susmita,

Thanks for contacting us! We will inform Kriesi and if interested, he will contact you :)

Regards,
Yigit

Hey,

After installing and activating Enfold, please go to Enfold theme options > Demo Import and import demo you like with a single click within few minutes :)

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/, login and start a new thread under Enfold sub forum.

Regards,
Yigit

Hi,

Please make sure you are using PHP 5.6 or higher and try deleting /wp-content/themes/enfold folder and try re-uploading it via FTP – https://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/

Regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi JB,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Cheers!
Yigit

Hey elames,

Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest.

If updating breaks your website, please try deleting /wp-content/themes/enfold folder and re-installing it – https://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/. Also, please make sure you are using PHP version 5.6 or higher.

Best regards,
Yigit