Hi,

@bakbek Toda! :) Please install this free software – https://poedit.net/ and edit enfold/lang/he_IL.po file using this software. After saving your changes, please zip he_IL.po and he_IL.mo files and post us a download link. Thanks again!

Best regards,
Yigit

Hey!

Best of luck! :)

Regards,
Yigit

Hi,

Yes, deleting /enfold/config-templatebuilder folder and re-uploading it should help :)

Cheers!
Yigit

Hi,

Great! Let us know if you have any other questions or issues :)

Best regards,
Yigit

Hi,

No, unfortunately that does not help. You would need your purchase code to register to our support forum.
I attached the link in private content field.

Best regards,
Yigit

Hi,

Please go to /wp-content/themes/ and delete “enfold” folder via FTP and re-upload it – https://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/
If that does not help, please post FTP and WP admin logins here privately so we can look into it.

Cheers!
Yigit

Hey Fiona,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

@media only screen and (max-width: 480px) {
#header .widget {
    position: inherit;
    left: 20%;
}}

Best regards,
Yigit

Hi,

Our devs just shared a solution. Please refer to this post – https://kriesi.at/support/topic/resizing-problems-with-tab-section/#post-954504

Cheers!
Yigit

Hi!

@phillipsmind Our devs just shared a solution. Please refer to this post – https://kriesi.at/support/topic/resizing-problems-with-tab-section/#post-954504

Regards,
Yigit

Hi,

It seems like you have added your anchor points as following

<a name="A"></a>

Please change then to following

<div id="A" class="anchor-clear"></div>

Then add following code to Quick CSS in Enfold theme options > General Styling

.anchor-clear { 
clear: both; 
}

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

div .slideshow_caption h2 {
    text-shadow: 1px 1px #000000;
}

Best regards,
Yigit

Hi,

I checked couple of your pages but i could not see it anywhere else.
Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

If that does not help, please post a screenshot showing the issue (you can upload your screenshots on imgur.com or Dropbox public folder and post the links here) and a link to your page.

Best regards,
Yigit

Hey Amanda,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hi,

Code is currently not being applied. If you are using a cache plugin, please make sure to flush cache. If that does not help, please post WP admin logins here privately so we can look into it.

Best regards,
Yigit

Hey,

Please edit color section i linked in private content field and delete background image.
You may find this links useful – https://kriesi.at/documentation/enfold/portfolio-item/color-section-tutorial/

Cheers!
Yigit