Hi,

Could you please firstly update Enfold to the latest version 4.5.2 – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/?

Best regards,
Yigit

Hi,

@frescova could you please start a new thread and attach temporary admin logins in private content field on your own thread so we can look into it?
If you post logins here, they will be visible to creator of this thread as well :)

Best regards,
Yigit

Hey,

Please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update Enfold to the latest version 4.5.2.

Please register to our support forum – https://kriesi.at/support/register/ and login to see the links :)

Regards,
Yigit

Merhabalar,

Rica ederim! Yeni guncellemeler gelecek yakinda.
Iyi yillar dilerim!

Best regards,
Yigit

Hey Michael,

Thanks for contacting us!

Unfortunately we are not able to provide you a test copy. If you have any questions regarding the theme, please feel free to ask them here :)

Regards,
Yigit

Hey,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Cheers!
Yigit

Hi,

We have reset your forum account. Please see private content field below :)

Regards,
Yigit

Hi,

No, it is not. But i moved it to private content field anyway :)

Best regards,
Yigit

Hi,

You have following code in Quick CSS field

@media only screen and (max-width: 767px) {
.responsive #top #main {
    margin-top: 180px;
}}

Please delete it

Best regards,
Yigit

Hey,

Thanks for contacting us!

There was a typo in your email. I corrected it and regenerated your password. Please see private content field below :)

Best regards,
Yigit

Hi Thiago,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Cheers!
Yigit

Hi,

You are currently using an old version of PHP. Please contact your hosting provider and ask them to upgrade PHP version to minimum 5.4 and preferably to 7.x.

Regards,
Yigit

Hi,

You are welcome!
Thank you! We wish you Merry Christmas and happy new year! :)

Best regards,
Yigit

Hi,

I tried updating the theme from WordPress dashboard but i am getting Timeout error. Could you please post FTP logins here privately as well?
If you would prefer updating the theme yourself via FTP, please see this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/

Best regards,
Yigit

Hi,

Please add following code to Functions.php file of your child theme

add_filter( 'avf_modify_thumb_size', 'enfold_customization_modify_thumb_size', 10, 1 );
function enfold_customization_modify_thumb_size( $size ) {
$size['widget'] = array('width'=>250, 'height'=>250);
$size['portfolio'] = array('width'=>250, 'height'=>250);
$size['entry_with_sidebar'] = array('width'=>250, 'height'=>250);
return $size;
}

Then regenerate thumbnails using this plugin – https://wordpress.org/plugins/regenerate-thumbnails/.
You can find default sizes in Functions.php file of Enfold parent theme by searching “imgSize”

Best regards,
Yigit