Hi,

We have reset your forum accounts. Please see private content field below :)

Best regards,
Yigit

Hey,

Please update Enfold to the latest version 4.5.7 – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/. You are currently have version 4.4 installed.

Cheers!
Yigit

Hi,

Yes. Basically width is too much. You could consider decreasing font size of logo title text or size of icon

Best regards,
Yigit

Hey,

Could you please post WP admin logins here privately?

Best regards,
Yigit

Hi,

Thanks for contacting us!

Could you please share a screenshot of the issue? You can upload your screenshots on imgur.com or Dropbox public folder and share the links here.

Also, have you tried de-activating all active plugins and tried installing again? If not, please do so and if that does not help, please create temporary WP admin logins and post them here privately so we can look into it :)

Regards,
Yigit

Hey Marie,

Thanks for contacting us!

No, you can use the same license :)

If you have any theme related questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start new threads under Enfold sub forum.

Cheers!
Yigit

Hi,

No, your data is saved on your database. Updating the theme will only overwrite theme files and will not reset your content.

Best regards,
Yigit

Hi,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hey,

Thanks for choosing Enfold!

You can register to our support forum using your purchase code here – https://kriesi.at/support/register/ and then you can refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and update the theme.

If you would like us to update the theme for you, please login, start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field :)

Regards,
Yigit

Hi,

You are welcome :) Let us know if you have any other questions or issues!

Best regards,
Yigit

Hi,

Thanks for contacting us!

You can purchase an Enfold license here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=Kriesi

Best regards,
Yigit

Hi,

Glad Jordan could help! Let us know if you have any other questions or issues :)

Best regards,
Yigit

Hi,

I am using an AdBlocker as well however confirmation works fine on my end.
If you would like to hide the button, please add following code to bottom of Functions.php file in Appearance > Editor

function av_delete_reset_button() {
  echo '<style>li.avia_footer_reset {
    display: none !important; 
}
</style>';
}
add_action('admin_head', 'av_delete_reset_button');

Best regards,
Yigit

Hi,

I could reproduce the issue. Thanks for pointing it out!
Could you please post FTP logins here privately as well?

Best regards,
Yigit

Hi,

Glad it did! Let us know if you have any other questions or issues :)

Best regards,
Yigit