Merhabalar @cemkoyuk!

Please refer to this post – https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes- and add the code to your .htaccess file and that should fix the issue :)

Best regards,
Yigit

Hey,

Thanks for contacting us and sorry for the late reply!

1- I will discuss it with my teammates :)
2- We are currently working on major improvements and we believe the end result will make both developers and users happier. It will allow users to use background videos everywhere :)
3- For Headers, it is a bit more complicated but for Blog (if I understood you correctly), you can save templates in ALB and load on your single posts using ALB.
4- Improving WooCommerce elements are currently not in to-do list however once we release new features, we will definitely look into it :)

Thanks for your kind words!

Best regards,
Yigit

Hey,

I asked our devs and they said “Maps JavaScript API” is required :)

Regards,
Yigit

Hey,

I tried temporarily switching heading font in your child theme options and that worked. I attached a screenshot in private content field.
Have you figured it out already? :)

Regards,
Yigit

Hi Cristina,

Thanks for contacting us!
1- I added following code to Quick CSS field in Enfold theme options > General Styling to move menu icon closer to cart icon to make cart icon clickable on mobile

@media only screen and (max-width: 480px) {
.responsive.html_cart_at_menu #top .main_menu .menu > li:last-child {
    padding-right: 0;
    margin-right: 0;
}}

@media only screen and (max-width: 767px) {
.responsive.html_bottom_nav_header #top #menu-item-shop.cart_dropdown {
    z-index: 1;
}}

2- Parallax on mobile is currently not supported.

3- I added [nolink] to copyright field. For more info, please see – https://kriesi.at/documentation/enfold/footer/#copyrights-info

Please review your website and let us know if you have any other questions :)

Regards,
Yigit

Hi,

FTP logins did not work for me. Could you please check them once again?
I think this might be related to .htaccess file but to make sure, we are going to need to check it first :)

Regards,
Yigit

Hi,

You are welcome!

Best regards,
Yigit

Hi,

I have just sent them an email and asked if they have any resources for us :)

Best regards,
Yigit

Hi Andre,

I am pretty sure there is a misunderstanding.

I could not make sure what exactly was the issue you were having yesterday, therefore I tried suggesting 3 solutions to 3 different problems. That is partly because some of the links you shared are not working and not to waste your and our time, we recommended possible solutions. From what I understood from other 2 screenshots I attached in private content field, “notice instead of element is displayed” is the issue but that would not crash your site.

I could reproduce that by following your instructions here – https://kriesi.at/support/topic/site-database-crash-with-avia-enfold-4-7-5-wp-5-4-1/#post-1220865 but again, that would not crash your site or database.

I understand your frustration but we need to understand the issue clearly in order to provide you an accurate solution. FTP logins will help us check the logs but if you are seeing an error message other than “element notice”, please share a screenshot of it as well.

Best regards,
Yigit

Hi,

@webdesignphx Please change following code

.responsive .header-scrolled .logo img {
    padding: 5px 0;
}

to following one

.responsive .header-scrolled .logo img {
    padding: 5px 0;
    min-width: 240px;
}

Best regards,
Yigit

Hi,

Now I am getting “Sorry, your request cannot be accepted.” when I go to /wp-login.php. If you have some sort of IP restriction, please temporarily disable it as well.

I am no longer able to see fatal error message which is needed to fix the issue. We could try debugging from backend using plugins however in case something goes wrong, we would need FTP logins to fix. If this is not a huge deal for you, I would suggest we wait for FTP logins. Otherwise, we can give it a try using debugging plugins. Your call :)

Best regards,
Yigit

Hi,

You are welcome, Ben! Let us know if you have any other questions :)

Best regards,
Yigit

Hi Ben,

Thanks for contacting us and congratulations on your business!

I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hi,

You can find link settings in Advanced tab > Link Settings :)

Best regards,
Yigit

Hey,

Sorry for the late reply but it seems like none of us experienced such issue before.
Could you please post FTP logins here privately as well so we can look further into it?

Best regards,
Yigit