Forum Replies Created
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November 17, 2020 at 1:49 pm in reply to: Stripe Header Menu not complete – Bug in Enfold Theme? #1261000
Hey,
Thanks for contacting us!
Could you please post a link to your website so we can inspect the issue? :)
Best regards,
YigitNovember 17, 2020 at 1:40 pm in reply to: How do I change the font size and line spacing of the drop down menu? #1260998Hi,
Glad Rikard could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHi Manuel,
I replied to that email. Please see private content field below :)
Best regards,
YigitHi,
Thanks!
I went to Enfold theme options and I was able to upload logo successfully. Could you please try flushing browser cache and check if that helps?
If it does not and if you are using any browser add-ons, please try to disable them temporarily.I could not reproduce following issues though
– Depending on what I adjust on the start page, the Testemonial Section changes
– 2 Columned contents are displayed one below the other without me adjusting anything.Best regards,
YigitHey,
Could you please try clearing cache and check if that helps?
Edit: If you disabled sidebars in Enfold theme options but enabled in Portfolio page settings, portfolio page settings would override theme option settings.
Best regards,
Yigit-
This reply was modified 5 years, 4 months ago by
Yigit.
Hi,
Glad Jordan could help!
Let us know if you have any other questions or issues :)Best regards,
YigitHi,
Thanks for contacting us!
Have you tried de-activating all active plugins and check if that helps?
If it does not, please create temporary admin logins and post them here privately so we can look into it :)Cheers!
YigitHi,
You had some CSS errors in Style.css file of your child theme. I have fixed them and adjusted comments on following code so background image is removed on mobile
div.container.av-logo-container div.inner-container { background-image: none; /* background-color: red; background-image: url(""); background-repeat: no-repeat; background-position: right top; */ }Please review your website :)
Cheers!
YigitHey,
You should upload enfold.zip file inside /wp-content/ folder via file manager and then unzip it. It seems like you are uploading PSD files instead of theme files – https://kriesi.at/documentation/enfold/install-enfold-theme/#install-vianbspcpanel :)
If you need assistance installing the theme, please create temporary admin logins and post them here privately along with your license so we can install the theme for you :)
Regards,
YigitHi Piotrek,
It should be safe but please note that it might not be compatible with your WordPress and PHP versions so please try updating the theme on a testing environment firstly to be on the safe side :)
Regards,
YigitHi Daniel,
Sorry to hear about your situation but I am afraid there is nothing we can do in this case.
I am not sure if that is even possible but maybe you could create a new account and kindly ask them to transfer downloads to your account by providing them your licenses.Regards,
YigitHi,
Thanks for the screenshot!
They have a smaller screen and they are not using browser in full screen so this is kind of expected :)
I would recommend you to edit your page and choose to display a transparent header under Layout section – https://imgur.com/a/uhi6Jj5
Then, please edit the column element where you have your image and decrease top margin value – https://imgur.com/a/TQ2Ufvd so it would be closer to the top and image would be visible on smaller screens as well :)Best regards,
YigitHi,
Button Row element can be placed inside a Color Section element. Here is an example from front and backend from my local installation – https://imgur.com/a/r25RAqF
“Display everywhere” widget area is the default widget area for pages, archives etc.
It is not to display the same widget in every widget area so yes, you would need to duplicate the widget if you would like to display the same widget in sidebar and footer widget areas.Regards,
YigitHi Dejan,
You are welcome!
If you have any other questions or issues, please let us know and enjoy the rest of your day :)
Best regards,
YigitNovember 17, 2020 at 11:54 am in reply to: fatal error – whole Website is broke after one small change #1260948Hi,
Thanks!
After logging in I noticed the issue was only visible to logged out users so I went to WP Fastest Cache settings and flushed cache and that helped :)
Please review your website.
Best regards,
YigitHi Dejan,
Thanks for contacting us!
Could you please go to Enfold theme options > Performance and disable JS file merging and compression, save theme options and check if that helps? After that you can re-enable the option :)
Best regards,
YigitHi,
Please try adding following code to bottom of Quick CSS field
.av-tab-with-image .av-inner-tab-title { display: block; width: 100%; }Best regards,
YigitHi,
Please try to flush your browser cache using CTRL + Shift + R on Windows and CMD + Shift + R on Mac and check if that helps. Issue is clearly cache related :)
Best regards,
YigitHey,
Please clear cache and refresh your page a few times. I checked your website and it loads fine on my end. Please see screenshot in private content field below :)
Cheers!
YigitNovember 16, 2020 at 1:25 pm in reply to: Expand Avia Layout building gives errors and I can't work properly #1260709Hi,
You are welcome! We are always happy to help :)
Let us know if you have any other questions or issues and enjoy the rest of your day!
Best regards,
YigitHi,
You are welcome!
If you have any other questions or issues, please let us know and enjoy the rest of your day :)Best regards,
YigitHey Kim,
Please hard refresh your page using CTRL + Shift + R on Windows and CMD + Shift + R on Mac. It works fine on my end. I attached a screenshots in private content field below :)
Best regards,
YigitNovember 16, 2020 at 1:09 pm in reply to: Expand Avia Layout building gives errors and I can't work properly #1260701Hey,
I added following code to /config-templatebuilder/avia-template-builder/assets/css/avia-builder.css in Appearance > Editor which fixed the issue on my local installation however it is not being applied on your site
#avia_builder.avia-expanded { z-index: 9999; }If you have some sort of server side cache, please flush it. We will apply the fix in upcoming version :)
Regards,
YigitHey Asterios,
Thanks for contacting us!
Please go to Events > Settings > Display and uncheck “Use updated calendar designs” :)
Best regards,
YigitNovember 16, 2020 at 12:43 pm in reply to: Margin height or space between rows of Portfolio #1260692Hey,
Please flush cache and refresh your page a few times. There is no space on my end. Attached a screenshot in private content field.
If I misunderstood the issue, please post a screenshot so we can make sure that we are on the same page. You can upload your screenshots on imgur.com or Dropbox public folder and post the links here :)
Cheers!
YigitHi,
Glad Rikard could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitNovember 16, 2020 at 12:38 pm in reply to: fatal error – whole Website is broke after one small change #1260689Hi,
Thanks for contacting us!
Please post FTP and WP admin logins here privately so we can look into it :)
Cheers!
YigitHi,
@gharry79 please make sure to flush cache. If you are using the latest version, clearing the cache should help. If it does not, please create temporary admin logins and post them here privately so we can look into it :)
@bauchope Please make sure that you are using the latest version of the theme which is currently 4.7.6.4 – https://kriesi.at/documentation/enfold/theme-update/.
If that does not help or if you have any other questions or issues, please start a thread under Enfold sub forum and attach temporary admin logins in private content field so we can look into it :)Best regards,
Yigit -
This reply was modified 5 years, 4 months ago by
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