Page 243 – Support | Kriesi.at – Premium WordPress Themes

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November 19, 2020 at 1:21 pm in reply to: Margin height or space between rows of Portfolio #1261536

Yigit
Keymaster

Hi,

Sorry for my late reply!

I can reproduce the issue now on Chrome. Height is not calculated correctly and as soon as I inspect elements, it corrects itself.

I believe this is related to one of your plugins. Could you please try de-activating all active plugins and check if that helps? In public version of your website you seem to have 3 more active plugins so one of them could be the culprit.

Best regards,
Yigit

November 19, 2020 at 1:09 pm in reply to: Header background-image hide only on smartphones #1261534
Yigit
Keymaster
Hey,

Sorry for my late reply!

I changed the selector to following one
```
@media only screen and (max-width: 767px) {
```
and added !important rule to following one
```
	nav.sub_menu_socket {
		display: none !important;
	}
```
Now both would be hidden on screens below 767px.

Regards,
Yigit
November 19, 2020 at 1:04 pm in reply to: wordpress not saving enfold color section #1261532

Yigit
Keymaster

Hi,

Thanks for contacting us!

No, there is not. Are you using custom HTML on your page? Broken HTML usually causes this issue.

If you are not sure, please create temporary admin logins and post them here privately so we can look into it :)

Regards,
Yigit

November 19, 2020 at 1:01 pm in reply to: Enfold questions? #1261531

Yigit
Keymaster

Hi,

Please see private content field below :)

Cheers!
Yigit

November 19, 2020 at 12:51 pm in reply to: New Theme Purchase #1261527

Yigit
Keymaster

Hi Jeff,

Thanks for contacting us!

You can register to our support forum using your purchase code here – https://kriesi.at/support/register/ and after logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post

That being said, when I logged in to your site, older version of the theme was active. I activated the latest version and chose “Home” as your frontpage in Enfold theme options and that helped. I do not see the issue with menu items so I did not touch them.
Please review your website :)

Cheers!
Yigit

November 19, 2020 at 12:46 pm in reply to: Sponsored Post Opportunity #1261524

Yigit
Keymaster

Hi Ajit,

Thanks for contacting us!

Unfortunately, we are not at the moment. In case we change our mind in future, we will contact you :)

Cheers!
Yigit

November 19, 2020 at 12:40 pm in reply to: the social icons are not visible in Enfold themes #1261521

Yigit
Keymaster

Hi,

I just checked your website on Firefox, Safari, Chrome and Opera and icons show up fine on my end on all these browsers. I attached a screenshot in private content field below.

Cheers!
Yigit

November 19, 2020 at 12:37 pm in reply to: Lifestyle Blog Demo: Omit logo section & integrate in main menu (categories) #1261519
Yigit
Keymaster
Hey,

Yes, that would be possible.

– Please add following code to bottom of Quick CSS field in Enfold theme options > General Styling
```
.html_top_nav_header .av-logo-container {
    height: 70px;
}
@media only screen and (min-width: 990px) {
.logo {
    display: none !important;
}}
@media only screen and (max-width: 989px) { 
.desktop-only {
    display: none !important;
}}
```
– Go to Appearance > Menus and add a new Custom Link with your home URL and insert your logo image using HTML in Navigation Label field
– Click “Screen Options” on the top right corner and check “CSS Classes” – https://imgur.com/a/l1x9WOy
– Insert “desktop-only” to custom CSS field of your menu item – https://imgur.com/a/QY0uw5E

Logo in menu item would be displayed on screens larger than 990px and for below default logo would be displayed :)

Best regards,
Yigit
November 19, 2020 at 12:24 pm in reply to: Backward button posts does not work #1261514

Yigit
Keymaster

Hi Franziska,

Thanks for contacting us!

We have already fixed the issue and it will be included in upcoming version.
If you would like us to apply the fix on your website, please create temporary admin logins and post them here privately so we can update the file for you :)

Cheers!
Yigit

November 19, 2020 at 12:18 pm in reply to: WooCommerce variable item not showing price and can't select variables #1261511

Yigit
Keymaster

Hi,

Thanks for contacting us!

I can reproduce the issue on Safari. I am seeing JS error in console though which is related to your Enfold version I believe. Could you please update Enfold to the latest version 4.7.6.4 – https://kriesi.at/documentation/enfold/theme-update/ and let us know if that does not help?

Please do not forget to clear cache after updating the theme :)

Best regards,
Yigit

November 19, 2020 at 12:14 pm in reply to: Two Columns in Text Field #1261509
Yigit
Keymaster
Hey,

Please try adding following code to bottom of Quick CSS field in Enfold theme options > General Styling
```
.hasCurrentStyle .team-member-name:nth-child(1) {
    float: left;
}
```
If that does not help, please post a screenshot showing the changes you would like to make. You can upload your screenshots on imgur.com and post the links here.

Best regards,
Yigit
November 19, 2020 at 12:10 pm in reply to: Portfolio Grid Image Resolution Issue #1261505

Yigit
Keymaster

Hi,

You are welcome!
Let us know if you have any other questions or issues :)

Best regards,
Yigit

November 18, 2020 at 7:10 pm in reply to: Enfold questions? #1261354

Yigit
Keymaster

Hi Jennifer,

Thanks for contacting us!

You are currently using Enfold 4.0.2 which is pretty old and not compatible with your PHP and WordPress versions. Please update Enfold to the latest version 4.7.6.4 – https://kriesi.at/documentation/enfold/theme-update/ and that would fix the issue.
After updating the theme, you can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/ and insert Personal Token into Enfold theme options to receive future updates in WordPress dashboard so could easily keep the theme up-to-date :)

You can register to our support forum using your purchase code – https://kriesi.at/support/register/ and after logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post

Best regards,
Yigit

November 18, 2020 at 7:07 pm in reply to: Stripe Header Menu not complete – Bug in Enfold Theme? #1261353
Yigit
Keymaster
Hi,

That is because you have following custom CSS code
```
.responsive .boxed#top, .responsive.html_boxed.html_header_sticky #header, .responsive.html_boxed.html_header_transparency #header {
    width: 95%;
    max-width: 90%;
}
```
Please add following code to bottom of Quick CSS field in Enfold theme options > General Styling tab to overwrite it
```
#header {
    width: 100% !important;
    max-width: 100% !important;
}
```
Best regards,
Yigit
November 18, 2020 at 7:04 pm in reply to: After Purchasing Screen is Too Narrow #1261351

Yigit
Keymaster

Hi,

You are welcome!
Please let us know if you have any other questions or issues and enjoy the rest of your day!

Best regards,
Yigit

November 18, 2020 at 5:31 pm in reply to: Video background black on safari – desktop and ipad #1261336

Yigit
Keymaster

Hey Tory,

Thanks for contacting us and sorry for the late reply!

I noticed that you are currently using Enfold 4.2. Could you please firstly update Enfold to the latest version 4.7.6.4 – https://kriesi.at/documentation/enfold/theme-update/?
We added jQuery 3.5.1 compatibility in version 4.7.6.2 so this might be solved by updating the theme :)

Best regards,
Yigit

November 18, 2020 at 5:19 pm in reply to: Enfold Menu is missing & Contact Form doesn't work #1261331

Yigit
Keymaster

Hi,

Glad we could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

November 18, 2020 at 5:14 pm in reply to: Google Analytics 4 – not working at all… #1261327

Yigit
Keymaster

Hey,

Functions.php file in Enfold. You can edit the file in Appearance > Editor.

Best regards,
Yigit

November 18, 2020 at 5:13 pm in reply to: Google Map doesn't work #1261326

Yigit
Keymaster

Hi

@waelhemyari Please refer to this post – https://kriesi.at/documentation/enfold/google-map/#how-to-register-a-google-maps-api-key :)

Regards,
Yigit

November 18, 2020 at 5:07 pm in reply to: TITLE & ALT for span class="logo" image #1261321

Yigit
Keymaster

Hi,

Glad you figured it out and thanks for sharing your solution :)

Regards,
Yigit

November 18, 2020 at 5:06 pm in reply to: theme update #1261319

Yigit
Keymaster

Hey,

You are welcome, Barry.

Please let us know if there is anything else we can help with :)

Cheers!
Yigit

November 18, 2020 at 5:01 pm in reply to: Google Map doesn't work #1261317

Yigit
Keymaster

Hi,

Glad you figured it out!

Yes, we know however Google Maps is preferred by the majority of our users so we stick to it.

You can always use a plugin such as this one – https://wordpress.org/plugins/osm/ if you prefer OpenStreetMap :)

Let us know if you have any other questions or issues!

Best regards,
Yigit

November 18, 2020 at 4:50 pm in reply to: theme update #1261313

Yigit
Keymaster

Hey Barry,

Thanks for contacting us!

Envato has updated their API and replaced API keys with Personal Token. We have implemented those changes in Enfold 4.5 so any version older than that needs manual update before inserting Personal Token.

Your client can login to ThemeForest with the account they used when purchasing the license and download the latest version from Downloads page. After that you can update the theme to the latest version 4.7.6.4 – https://kriesi.at/documentation/enfold/theme-update/ and generate a Personal Token – https://kriesi.at/documentation/enfold/theme-registration/ to insert in Enfold theme options.

Re-purchasing is not necessary as long as they have access to ThemeForest account.

I hope that helps! Let us know if you have any other questions :)

Best regards,
Yigit

November 18, 2020 at 4:46 pm in reply to: Hover Effekt #1261311

Yigit
Keymaster

Hi,

You were using an older version of the theme. I updated it to the latest version and then went to Enfold theme options > Advanced Styling, edited “Linked image overlay” and disabled it.

Please review your website :)

Best regards,
Yigit

November 18, 2020 at 4:19 pm in reply to: Google Analytics code in header? #1261308
Yigit
Keymaster
Hey,

You would need to add your GA code to where it says “// Your GA code here”
```
//-------------------------------
// Google Analytics code in head section
//-------------------------------

function av_ga_code_head(){
?>
// Your GA code here. REPLACE THIS LINE WITH YOUR CODE 
<?php
}
add_action('wp_head', 'av_ga_code_head');
```
Best regards,
Yigit
November 18, 2020 at 4:13 pm in reply to: Gplus logo in header? #1261305

Yigit
Keymaster

Hey,

Please check functions.php file of your child theme for code very similar to this one – https://kriesi.at/documentation/enfold/social-share-buttons/#how-to-add-custom-social-icons-to-enfold-options and delete it.

If you would like us to look into it, please create temporary admin logins and post them here privately :)

Cheers!
Yigit

November 18, 2020 at 4:11 pm in reply to: predefined enfold color schemes greyed out #1261301

Yigit
Keymaster

Hi Emiel,

Glad we could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

November 18, 2020 at 4:09 pm in reply to: Hover Effekt #1261299

Yigit
Keymaster

Hi,

Sorry to hear about your programmer. Our sincere condolences.

Login credentials did not work for me. Could you please check them once again?

Regards,
Yigit

November 18, 2020 at 3:42 pm in reply to: Google Analytics code in header? #1261296
Yigit
Keymaster
Hey,

Please add following code to bottom of Functions.php file of your child theme in Appearance > Editor
```
//-------------------------------
// Google Analytics code in head section
//-------------------------------

function av_ga_code_head(){
?>
// Your GA code here
<?php
}
add_action('wp_head', 'av_ga_code_head');
```
Our devs are already informed about new GA code issue :)

Regards,
Yigit
November 18, 2020 at 3:37 pm in reply to: Enfold Menu is missing & Contact Form doesn't work #1261294

Yigit
Keymaster

Hi,

Please flush your browsers cache and refresh your page a few times. I just checked your website and tabs load fine on my end. Attached a screenshot in private content field below :)

Regards,
Yigit
Author

Posts

Viewing 30 posts - 7,261 through 7,290 (of 82,625 total)

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