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    I have tried looking through all the forums but I cannot find a solution for my problem, so thank you very much in advance for any help you can give.

    My problem relates to this page

    I am using a full width and height color section with a video background as my banner and after a lot of messing around I have it playing in all browsers except Safari. On desktop and ipad, the fallback image displays for a second before the container turns black. On mobile the fallback image displays.

    When I check the console there is an error that appears to relate to a loop option in shortcodes.js.

    error on page

    undefined error in shortcodes.js

    Thanks again,


    Hey Tory,

    Thanks for contacting us and sorry for the late reply!

    I noticed that you are currently using Enfold 4.2. Could you please firstly update Enfold to the latest version –
    We added jQuery 3.5.1 compatibility in version so this might be solved by updating the theme :)

    Best regards,

Viewing 2 posts - 1 through 2 (of 2 total)
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