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Hey,
Thanks for contacting us!
Could you please post temporary FTP and WP admin logins here privately so we can look into it?
Regards,
YigitHey,
1- I checked your website on Firefox and your background image is visible on my end so I believe it is cache related. Please go to Enfold theme options > Performance and disable CSS file merging and compression, save Enfold theme options, refresh your page a few times, check the button, if changes are applied, you can enable CSS merging once again :)
2- Please add following code to Quick CSS as well
a#scroll-top-link { background-color: transparent !important; border: none !important; }Cheers!
YigitHi Carmen,
In plugin settings, please set jQuery Version to “Legacy 1.12.4-wp” and check if that helps.
Also, you are not using the latest version of Enfold which is currently 4.7.6.4 so that could be the reason why plugin does not help. Please update Enfold as well – https://kriesi.at/documentation/enfold/theme-update/ :)Best regards,
YigitDecember 11, 2020 at 3:13 pm in reply to: ALB for new post type not working after wordpress 5.6 update. #1266553Hi,
Sorry for the inconvenience!
We are working on the WP 5.6 compatibility and will release it soon.
In the meantime, please install this plugin – https://wordpress.org/plugins/enable-jquery-migrate-helper/ and in plugin settings set jQuery Version to “Legacy 1.12.4-wp” and check if that helps.Cheers!
YigitDecember 11, 2020 at 2:11 pm in reply to: WP update 5.6 – Submenu Sticky and Mobile Menu not working #1266537Hi,
Sorry for the inconvenience!
We are working on the issue and will release a patch soon.
In the meantime, please install this plugin – https://wordpress.org/plugins/enable-jquery-migrate-helper/ and in plugin settings set jQuery Version to “Legacy 1.12.4-wp”.Cheers!
YigitHi Franz,
Sorry for the inconvenience!
We are working on the issue and will release a patch soon. You will receive update notification in email.
In the meantime, please install this plugin – https://wordpress.org/plugins/enable-jquery-migrate-helper/ and in plugin settings set jQuery Version to “Legacy 1.12.4-wp”.
Best regards,
YigitHi,
Glad you figured it out and thanks for sharing your solution!
We are going to release a new version for 5.6 compatibility version soon.If you have any other questions or issues, please feel free to start a new thread :)
Cheers!
YigitHey,
Sorry for the inconvenience!
We are working on the issue and will release a patch soon. In the meantime, please install this plugin – https://wordpress.org/plugins/enable-jquery-migrate-helper/ and in plugin settings set jQuery Version to “Legacy 1.12.4-wp”.
@2funky Thanks for your help :)Regards,
YigitHi,
Sorry for the inconvenience!
We are working on the issue and will release a patch soon. In the meantime, please install this plugin – https://wordpress.org/plugins/enable-jquery-migrate-helper/ and in plugin settings set jQuery Version to “Legacy 1.12.4-wp”.Regards,
YigitHi,
Sorry for the inconvenience!
We are working on the issue and will release a patch soon.
In the meantime, please install this plugin – https://wordpress.org/plugins/enable-jquery-migrate-helper/ and in plugin settings set jQuery Version to “Legacy 1.12.4-wp”.Regards,
YigitHey,
Thanks for contacting us!
We are working on the issue and will release a patch soon. In the meantime, please install this plugin – https://wordpress.org/plugins/enable-jquery-migrate-helper/ and in plugin settings set jQuery Version to “Legacy 1.12.4-wp”.
Regards,
YigitHey!
Glad you figured it out and thanks for sharing your solution!
Please let us know if you have any other questions or issues and enjoy the rest of your day :)
Cheers!
YigitMerhabalar,
Gec cevap icin uzgunum, haberim olmadi.
Lutfen Bottom framed secenegini secip assagidaki kodu Enfold theme options > General Styling > Quick CSS alanina ekleyin
.caption_bottom .slideshow_caption .slideshow_inner_caption .slideshow_align_caption { bottom: 50px; }Best regards,
YigitHi @awjensen,
I added the code to functions.php and then added following code to bottom of Style.css file
.header-scrolled .subtext { opacity: 0 !important; } .logo .subtext h1 { font-size: 20px; width: 400px; padding-top: 30px; }You can adjust the title in Functions.php file. Please review your website :)
Best regards,
YigitDecember 8, 2020 at 3:38 pm in reply to: Change the background colour of one page, which has no header and footer #1265773Hi!
You are welcome!
Let us know if you have any other questions or issues and enjoy the rest of your day :)
Cheers!
YigitDecember 8, 2020 at 3:27 pm in reply to: Can blog posts be displayed in other than chronological order? #1265771Hi Mark,
Thanks for contacting us!
Could you please elaborate a bit more? If you could show us an example, that would be great :)
Regards,
YigitHey,
I edited your Column element where you have your tooltips and gave it a unique ID “tt-sec” and added following code to bottom of Quick CSS field
#top #tt-sec.flex_column_table_cell { z-index: 2; }Please review your website :)
Regards,
YigitDecember 8, 2020 at 3:19 pm in reply to: envato market wordpress plugin does not download as zip #1265766Hey,
Glad you figured it out!
Let us know if you have any other questions or issues :)
Regards,
YigitDecember 8, 2020 at 3:18 pm in reply to: Change the background colour of one page, which has no header and footer #1265765Hey,
Thanks for contacting us!
Please add following code to Quick CSS field
.html_stretched .page-template-template-blank #wrap_all { background-color: white; }Best regards,
YigitHey,
I replied to your thread here – https://kriesi.at/support/topic/error-in-aria-footer/. Let us continue there :)
Best regards,
YigitHey,
Thanks for contacting us!
You can register to our support forum using your purchase code here – https://kriesi.at/support/register/ and after logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post.
We only provide support to our registered users so please register to our forums, login and reply to this thread to let us know how we can reproduce the issue. I checked your website but could not see any error :)
Cheers!
YigitHi Jane,
Glad Rikard could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHey,
Thanks for contacting us and sorry about the issues you are having!
I believe the issue is related to your server settings. Could you please contact your hosting provider and ask them to increase Max input time to 60? Currently it seems to be set to -1.
If that does not help, please post FTP logins here privately as well so we can look further into the issue :)
Regards,
YigitHey,
Thanks for contacting us!
We have updated your email address. Please request a new password here – https://kriesi.at/support/register/?action=lost_pw :)
Best regards,
YigitHi,
Thanks for contacting us!
Unfortunately Enfold version you are using is very old and is not compatible with your PHP and WP versions. Updating the theme to the latest version 4.7.6.4 would fix the issues you are having.
I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask them for the purchase code and Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on ThemeForest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Cheers!
YigitHi,
Thanks for contacting us!
I believe both issues could be fixed with CSS however to make sure, we would need to see the issues. Would it be possible for you to create a testing environment and update the theme there so we can inspect the issues and compare it to live one? :)
Cheers!
YigitHi,
Glad Rikard cold help!
Let us know if you have any other questions or issues :)
Regards,
YigitDecember 7, 2020 at 2:58 pm in reply to: i just bought enfold theme and followed all steps including checking php memory but nothing works #1265487Hi,
I just replied to your thread here – https://kriesi.at/support/topic/upload-of-enfold-theme-error/. Let us continue there :)
Cheers!
YigitHi!
Thanks for contacting us!
I installed the theme via FTP but I could not activate it as login page cannot be found on my end. I tried both /wp-admin and /wp-login.php.
Please activate the theme in Appearance > Themes and let us know if you have any other questions or issues :)
Regards,
Yigit -
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