Page 22 – Support | Kriesi.at – Premium WordPress Themes

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March 23, 2023 at 12:21 pm in reply to: Some Issue is coming #1402139

Yigit
Keymaster

Hi,

Please see the private content field.

You can download the pre-built Enfold child theme here: https://kriesi.at/documentation/enfold/child-theme/ and download the Discord icon here: https://discord.com/branding

Best regards,
Yigit

March 23, 2023 at 11:55 am in reply to: Enfold theme: Updates #1402137

Yigit
Keymaster

Hi Michael,

Could you please install the Envato Market plugin (https://www.envato.com/lp/market-plugin/), insert your Personal Token into the plugin settings, and check if you get the update on the Themes tab?

Best regards,
Yigit

March 22, 2023 at 5:52 pm in reply to: Some Issue is coming #1402031

Yigit
Keymaster

Hi,

Thanks for the update.

Since there isn’t a Discord icon on Fontello (https://fontello.com/), please refer to “Using images or non-Fontello icons” section in this post https://kriesi.at/documentation/enfold/social-share-buttons/#how-to-add-custom-social-icons-to-enfold-options.

If you need assistance with that, please let us know.

Best regards,
Yigit

March 22, 2023 at 5:50 pm in reply to: Create a page template #1402030

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

March 22, 2023 at 1:23 pm in reply to: Gallery Links #1402011

Yigit
Keymaster

Hey,

It looks like an Elementor element, not one of Enfold’s. If you need assistance with that element, please contact Elementor’s support team.

If you’d like to use Partner/Logo Element, you can find it under Media Elements tab of Advanced Layout Builder: https://i.imgur.com/JBZPf3l.png

Best regards,
Yigit

March 22, 2023 at 1:03 pm in reply to: Admin bar is visible for all visitors #1402006

Yigit
Keymaster

Hi John,

Thanks for the update.

Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

March 22, 2023 at 12:56 pm in reply to: Google Maps not displayed on single events page on mobiles #1402004

Yigit
Keymaster

Hey Tom,

Could you please switch the user role to the administrator? I cannot see any events with the current user role.

Best regards,
Yigit

March 22, 2023 at 12:53 pm in reply to: Social icons #1402003

Yigit
Keymaster

Hi,

Please post a screenshot and show the changes you’d like to make. You can upload your screenshots on imgur.com and post the links here.

Best regards,
Yigit

March 22, 2023 at 12:40 pm in reply to: The font clitch #1402001

Yigit
Keymaster

Hey,

Is Load Google Fonts In Footer option enabled in Enfold theme options > Performance? If it is, this is expected.

Cheers!
Yigit

March 22, 2023 at 12:38 pm in reply to: Gallery Links #1402000

Yigit
Keymaster

Hey,

It doesn’t look like one of Enfold’s elements.

You can try Enfold’s Partner/Logo Element and add links to each image by editing them in the element.

Best regards,
Yigit

March 22, 2023 at 12:15 pm in reply to: Some Issue is coming #1401998

Yigit
Keymaster

Hi,

I checked your page and cannot see any issues. I attached screenshots from the backend and frontend in the private content field.

Please let us know how to reproduce the issue and point out the page where we can see it if you are still experiencing it.

Best regards,
Yigit

March 22, 2023 at 12:08 pm in reply to: Create a page template #1401997

Yigit
Keymaster

Hi,

Please check out this screen recording where I showed how to save, load, and delete templates: https://youtu.be/vy0_w6tH43Q

Best regards,
Yigit

March 21, 2023 at 7:58 pm in reply to: Create a page template #1401947

Yigit
Keymaster

Hi Arantza,

You can save your page as a template. It will include all elements you have on your page into the template :)

Best regards,
Yigit

March 21, 2023 at 7:57 pm in reply to: This looks like a bug #1401946

Yigit
Keymaster

Hi,

You are welcome, Kathleen!

Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

March 21, 2023 at 7:57 pm in reply to: Enfold Theme #1401945

Yigit
Keymaster

Hi Michael,

Yes, it should.

You are welcome! Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

March 21, 2023 at 3:30 pm in reply to: Enfold Theme #1401916

Yigit
Keymaster

Hi,

I installed the Envato Market plugin (https://www.envato.com/lp/market-plugin/), inserted your Personal Token into plugin settings and updated the theme. Please review your website.

If you have any other questions or issues, please register to our support forum (https://kriesi.at/support/register/) using your purchase code and start new threads under Enfold sub forum: https://kriesi.at/support/forum/enfold#new-post

Best regards,
Yigit

March 21, 2023 at 3:20 pm in reply to: Create a page template #1401914

Yigit
Keymaster

Hey!

You can save your pages as templates in Advanced Layout Builder and load them on other pages. Please see: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#templates

You can also import/export these templates in Enfold theme options > Import/Export tab: https://i.imgur.com/6nGHm7i.png

Regards,
Yigit

March 21, 2023 at 3:17 pm in reply to: Theme Enfold Version #1401912

Yigit
Keymaster

Hallo Michael,

Please create temporary WordPress admin logins, and FTP logins and post them in the private content field if you’d like us to update the theme for you.

Also, you can click the link in your email to reply to your thread. You don’t need to start a new one for each reply :)

Best regards,
Yigit

March 21, 2023 at 2:50 pm in reply to: Enfold Theme #1401908

Yigit
Keymaster

Hallo Michael,

No, 4.7.4 isn’t the latest version. The latest version currently is 5.4.1.

Please generate a Personal Token (https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token) and insert it in either Enfold theme options > Theme Update or in the Envato Market plugin (https://www.envato.com/lp/market-plugin/).

If your site is down due to the error, please post your purchase code, temporary WordPress and FTP logins here privately and we’ll manually update the theme for you.

Regards,
Yigit

March 21, 2023 at 1:42 pm in reply to: This looks like a bug #1401902

Yigit
Keymaster

Hi,

Currently, WordPress’ default editor is the Block editor. We simply offer an option to switch to the classic editor in Enfold so after new installations, you’d need to select the WP Classic Editor in Enfold theme options.

Are you using HTML or Special characters such as >, < in your content? Special characters break the Advanced Layout Builder. If you must use special characters, please install the Special Character Translation plugin: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#using-special-characters

Your host can clear the server-side cache for you but plugin-based and browser caches should be cleared by you.

If you're still experiencing the issue, please post a screen recording and show it.

Best regards,
Yigit

March 21, 2023 at 12:50 pm in reply to: Some Issue is coming #1401900

Yigit
Keymaster

Hi,

Login credentials didn’t work for me. Please check them once again.

Also, please send us a link to the page where we can see the issue.

Best regards,
Yigit

March 20, 2023 at 5:40 pm in reply to: Enfold Update #1401808

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

March 20, 2023 at 3:32 pm in reply to: Some Issue is coming #1401798

Yigit
Keymaster

Hey,

Please create temporary admin logins and post them here privately so we can look into it.

Best regards,
Yigit

March 20, 2023 at 3:31 pm in reply to: CSS not Workinng properly #1401797

Yigit
Keymaster

Hey,

Are you not able to upload images on these image-sharing services https://imgur.com/ or https://img.savvyify.com/upload?

Then please go to the WordPress admin panel > Media > Add New, upload your screenshot, and send us the link. After the thread is resolved, you can remove the screenshots from your library.

Regards,
Yigit

March 20, 2023 at 3:25 pm in reply to: This looks like a bug #1401796

Yigit
Keymaster

Hey Blain,

Instead of using the Classic Editor plugin, you can go to Enfold theme options > Select Your Editor and select Use WP Classic Editor option: https://i.imgur.com/oqIOSES.png

The Published page not looking like the preview definitely sounds like a cache issue. Please make sure you’ve cleared any server-side, plugin-based, and browser caches.

Let us know if this doesn’t help.

Best regards,
Yigit

March 20, 2023 at 3:10 pm in reply to: 4xx Error for Ajax #1401794
Yigit
Keymaster
Hi Daniel,

I edited the .htaccess file on the root of the WordPress installation, also, created a new .htaccess file inside the framework folder, and added the following to disable directory browsing
```
Options -Indexes
```
Then, I started a validation on Google Search Console on 1/4/23 but unfortunately, it’s still pending.

Please refer to Peter’s post here https://kriesi.at/support/topic/google-search-console-403-error-on-directory-wp-contentthemesenfoldframework-2/#post-1013166 or to this post https://rankmath.com/kb/fix-blocked-due-to-access-forbidden-403-error/ and check if these work for you.

Best regards,
Yigit
March 20, 2023 at 2:55 pm in reply to: Portfolio feed font size #1401793
Yigit
Keymaster
Hey Ivana,

Please add the following code to the Quick CSS field in Enfold theme options > General Styling tab and adjust it as needed
```
#top #wrap_all .grid-content h3.grid-entry-title {
  font-size: 20px;
}
```
Best regards,
Yigit
March 20, 2023 at 2:49 pm in reply to: Enfold Update #1401791

Yigit
Keymaster

Hey Arantza,

Is it necessary to update?

Updates add new features, fix the bugs, and bring up compatibility with newer versions of PHP and WordPress so keeping the theme up-to-date is strongly recommended.

What risks do I take?

We test intensively before releasing new versions to make sure nothing breaks during updates however since all installations are not the same, things still may go wrong. We’d recommend creating a staging copy of your site and updating the theme there.

Which data goes lost when I do it?

If you modified theme files directly on the parent theme, those will be overwritten. If you use a child theme (https://kriesi.at/documentation/enfold/child-theme/) and modified the files on your child theme, your modifications will be safe.

Does the update delete my General or Advanced Styling?

No, a theme update doesn’t delete your theme options including General and Advanced Styling.

Best regards,
Yigit

March 20, 2023 at 2:37 pm in reply to: Tech issues stops theme purchase #1401790

Yigit
Keymaster

Hi Thomas,

Our hosting provider told us that even though this IP address was unblocked multiple times in the past week, it’s automatically blocked on many servers by their security software due to brute force-like attacks against the WordPress’ xmlrpc.php file from this IP.

Please inform your hosting provider.

Best regards,
Yigit

March 20, 2023 at 2:26 pm in reply to: Enfold theme: Updates #1401789

Yigit
Keymaster

Guten Tag Menke,

Yes, you would receive theme updates by inserting a Personal Token (https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token) in Enfold theme options or in the Envato Market plugin (https://www.envato.com/lp/market-plugin/).

You can contact the company that created your website to generate a Personal Token for you.

If that’s not possible, you’d need to purchase a new license on ThemeForest (https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990).

I hope this helps. Let us know if you have any other questions!

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 631 through 660 (of 82,586 total)

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