Forum Replies Created
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AuthorPosts
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March 24, 2021 at 12:55 pm in reply to: how to install the facebook pixel in my Enfold web? #1290091
Hi Aaron,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/add-custom-js-or-php-script/#add-a-script-to-head-section
If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)
Cheers!
YigitHi,
Thanks for contacting us!
I do not have any experience with the plugin but we do not mind taking a quick look. Could you please create temporary admin logins and post them here privately?
Also, have you contacted plugin author? They would probably have better insight on what could be causing such issues on themes :)Cheers!
YigitMarch 24, 2021 at 11:15 am in reply to: Icons have disappeared or not showing correctly, after Update #1290066Hi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHi,
Glad you figured it out and thanks for sharing your solution! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHi,
It does not come from Enfold and I could not find it on the website you shared above but when I add it to my local site, I see this icon – https://imgur.com/a/2CAZB8W. It could be from one of your plugins :)
Regards,
YigitMarch 23, 2021 at 8:24 pm in reply to: Remove Youtube watermark in lower right corner? (only begun to show up yesterday #1289988Hi,
You are welcome! Let us know if you have any other questions and enjoy the rest of your day!
Regards,
YigitHey,
Thanks for contacting us!
I just created a private testing page (link and screenshot in private content field below) and had no issues.
Could you please let us know how we can reproduce the issue step by step? :)
Best regards,
YigitMarch 23, 2021 at 7:43 pm in reply to: Remove Youtube watermark in lower right corner? (only begun to show up yesterday #1289980Hi,
I am sorry for the late reply!
That is added by YouTube and I am afraid there is no easy way of removing it. You can use self hosted videos on Video element as well, in case that would help :)
Best regards,
YigitHi,
I added the code to Appearance > Customizer > Additional CSS field as well however still not working. I believe the cache is on your server. If you are not able to clear it manually, I think we are just going to have to wait a little bit more :)
Regards,
YigitHi,
I went to Enfold theme options > Advanced Styling and unchecked “footer” from H3 element – https://imgur.com/a/MjdwCvD. They were not visible as they were the same color as background color.
If you would like to change footer widget title colors, please edit Widget Title element in Advanced Styling and check only “footer” option :)Regards,
YigitHi,
Thanks! I added following code to Quick CSS field in Enfold theme options > General Styling tab which would fix the issue however I still believe there is some sort of server side caching as this change has not applied yet
avia-buttonrow-wrap { clear: both !important; }If you are able to clear server cache, could you please do so, so we can confirm? :)
Regards,
YigitMarch 23, 2021 at 3:56 pm in reply to: The products is discount are not showing up in the shop. #1289921Hi,
We are sorry for the late reply!
I looked into making the theme compatible with the plugin on a child theme however due to structure of our theme, it seems a bit complicated. However, Enfold already provides Advanced Layout Builder elements for WooCommerce. After activating WooCommerce, you can simply edit your page and go to Plugin Additions tab of Advanced Layout Builder to add one of the elements to your page :)
Best regards,
YigitHi Lilija,
Issue is cache related. Could you please post FTP logins here privately as well?
In the meantime, please check if your server has cache, if it does, please clear it as well.Best regards,
YigitMarch 23, 2021 at 3:16 pm in reply to: Is it possible to change the menu buttons from rectangle to parallelogram? #1289903Hi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHi,
I hope they unlock soon! In the meantime, if you have any questions, please do not hesitate to contact us :)
Enjoy the rest of your day!
Regards,
YigitMarch 23, 2021 at 3:10 pm in reply to: Homepages won't load after upgrading to both 4.8 and 4.81 #1289892Hi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHi,
I am sorry for the late reply!
It seems like we do not have a simple fix for this unfortunately. As Rikard mentioned before, we would recommend you to use Contact Form 7 instead if this is important for you.
If you decide to use Contact Form 7, we can gladly help you style the forums as Enfold forms :)Best regards,
YigitHi,
Thanks for contacting us!
Please go to Enfold theme options > Performance and disable JS file merging and compression, save theme options and refresh your page a few times. If that does help, please create temporary admin logins and post them here privately so we can look into it :)
Cheers!
YigitHi,
Please try opening your website in incognito mode to see the popup or clear cookies on your browser.
I am using Firefox. It is working however there is a z-index issue. You can see it in the screenshot I attached in private content field below. Adding the code into header instead of content would probably solve this issue.
If you would like us to look into it, please create temporary admin logins and post them here privately.You can upload your screenshots on imgur.com and post the links here :)
Best regards,
YigitHi,
Please update as Enfold version you are currently using is not compatible with your WordPress version :)
Cheers!
YigitHi Hanna,
You are welcome!
Let us know if you have any other questions and enjoy the rest of your day :)Cheers!
YigitHi Lilija,
It seems like you have some sort of server side caching. I went to Enfold theme options > Performance and disabled both CSS and JS file merging and compression however even when clearing browser cache, I see compressed files.
Could you please try clearing cache on your server and check if that helps?
Best regards,
YigitMarch 23, 2021 at 1:49 pm in reply to: Create a Template with Header / Footer but no sidebar #1289862Hi Rob,
Sure! Thread will be on hold and you can simply reply to re-open it :)
You are welcome!
Best regards,
YigitMarch 23, 2021 at 1:47 pm in reply to: Is it possible to change the menu buttons from rectangle to parallelogram? #1289861Hey Steve,
Thanks for contacting us!
Please add following code to Quick CSS field in Enfold theme options > General Styling tab
#top #wrap_all #header .av-menu-button > a { -webkit-transform: skew(-20deg); -moz-transform: skew(-20deg); -o-transform: skew(-20deg); transform: skew(-20deg); }If that does not help, please post a screenshot and show the changes you would like to make. You can upload your screenshots on imgur.com and post the links here :)
Regards,
YigitHey,
Thanks for contacting us!
You are currently using an older version of the theme, 4.6.3.1.
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.1.
Then, please generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options to receive auto updates :)
@thewebsmiths Thanks a lot for your input! :)Regards,
YigitHey Marco,
Thanks for contacting us and sorry for the inconvenience you had.
Due to our agreement with Envato/ThemeForest, we exclusively sell Enfold on ThemeForest/Envato, therefore, we are not allowed to directly sell or distribute themes. I know this was not the answer you wanted to receive but registering to our support forums and generating Personal Token for auto updates are also only possible when you purchase the theme through ThemeForest.
I hope your account will be unlocked soon so you can enjoy working with Enfold!I also would like to point out that Enfold has two restaurant demos – https://kriesi.at/themes/enfold-overview/ :)
Please let us know if you have any other questions and enjoy the rest of your day, Marco!
Regards,
YigitHey Gabi,
Glad @guenni007 could help. Please note that he is a super helpful participant therefore if you would like him to see your messages, please do not set them to private :)
Cheers!
YigitHi Mike,
I have not received a feedback from our devs yet however you can follow upcoming changes here – https://kriesi.at/support/topic/enfold-upcoming-fixes/
I am closing this thread for now. If you have any other questions or issues, please feel free to start a new one :)
Best regards,
Yigit -
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