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Hi Adam,
Thanks for contacting us!
You can register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)
Regards,
YigitJune 21, 2021 at 6:18 pm in reply to: Color sections with content dissapearing when updating page #1306798Hi,
Broken HTML on the page causes that issue. I enabled debugging mode and found an unclosed em tag and closed it.
Please review your website and see – https://www.w3schools.com/tags/tag_em.asp for correct use of em tag :)
Best regards,
YigitHi,
You can add following code to Enfold theme options > General Styling > Quick CSS
.toggle_content .avia-button-center { text-align: unset; clear: unset; display: unset; }If that does not help, please post a screenshot showing the changes you would like to make. You can upload your screenshots on imgur.com and post the links here :)
Best regards,
YigitHey,
Thanks for contacting us!
You are currently using an older version of the theme, which is not compatible with your WordPress version. Updating the theme would fix the issue.
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.3.
Then, please generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options to receive auto updates :)
Regards,
YigitHey,
I added the code I shared in private content field into the bottom of functions.php file of your child theme. Please review your website :)
Regards,
YigitJune 21, 2021 at 5:39 pm in reply to: Problem with Videolink ?iframe=true on mac OSX and Iphones #1306788Hi Patrick,
Sorry for the late reply!
I could reproduce the issue on Safari on both IOS and macOS. Could you please create temporary admin logins and post them here privately so we can look into it? :)
Best regards,
YigitHey,
Yes, that would be possible as well but custom code is needed. Could you please post temporary FTP and WP admin logins here privately so we can look into it? If you have not uploaded English version of the logo yet, please upload it as well :)
Regards,
YigitHi,
You are welcome! Let us know if you have any other questions and enjoy the rest of your day! :)
Best regards,
YigitJune 21, 2021 at 5:00 pm in reply to: Safari "Failed to load resource: Plug-in handled load" mp4 in lightbox #1306777Hi,
I am sorry for the late reply.
Issue seems to be the same as described by others here – https://stackoverflow.com/questions/18103103/failed-to-load-resource-plugin-handled-load-on-ios
Could you please try adding following to the bottom of .htaccess file and check if that helps?
SetEnvIfNoCase Request_URI .(?:mp4)$ no-gzip dont-varyBest regards,
YigitHi Franz,
Sorry for my late reply!
In that case, the code Rikard shared should have been working as it targets logo and LayerSlider element.
Could you please try changing the code to following one and check if that makes a difference
@media print { span.logo, .avia-layerslider { display: none !important; } }Best regards,
YigitHey,
Thanks for contacting us!
You are currently using a very old version of the theme, 4.2 and older version of WordPress too. Please update both.
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.3.
Then, please generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options to receive auto updates :)
Best regards,
YigitHi,
Could you please edit your separator element and choose to hide it on very small screens in Advanced > Responsive tab?
Best regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHey,
Thanks for contacting us!
Have you inserted your Personal Token in Enfold theme options? If that does not work, please try using Envato Market plugin – https://envato.com/market-plugin/ and check if that helps.
If that too does not help, I am afraid you would need to manually update the theme. You can simply login on ThemeForest account you used to purchase the theme and download the latest version of the theme from Downloads page and install it in Appearance > Themes > Add New :)
Best regards,
YigitHey Julio,
Thanks for contacting us!
Due to their policy, browsers mute the videos that set to autoplay. You would either need to mute the video and enable autoplay or disable autoplay to play with sound I am afraid.
Best regards,
YigitHi,
Please add following code to Quick CSS field in Enfold theme options > General Styling tab
.portfolio-preview-title a { pointer-events: none; }Best regards,
YigitHi,
It seems like something when wrong when updating WordPress. I re-installed WordPress and that helped.
Please review your website :)
Best regards,
YigitHi,
Glad Mike could help! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHey Peter,
Thanks for contacting us!
Please go to Enfold theme options > Sidebar Settings > Sidebar on Single Post Entries and choose “right sidebar” :)
Best regards,
YigitHey,
Thanks for contacting us!
Are you using WPML? If so, you can simply go to Enfold theme options and change language to English and upload your English logo :)
Best regards,
YigitHi,
You are currently using an older version of the theme, 4.7.6.4, which is not compatible with your WordPress version. Updating the theme should help.
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.3.
Then, please generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options to receive auto updates :)
Best regards,
YigitHi,
Sorry for my late reply!
I am not sure what exactly is causing the issue. Could you please try de-activating all active plugins and post temporary admin logins here privately if that does not help so we can look into it? :)
Best regards,
YigitHi,
Sorry for my late reply!
You can add following code to functions.php file of your child theme
add_filter('avia_load_shortcodes', 'avia_include_shortcode_template', 15, 1); function avia_include_shortcode_template($paths) { $template_url = get_stylesheet_directory(); array_unshift($paths, $template_url.'/shortcodes/'); return $paths; }then copy /enfold/config-templatebuilder/avia-shortcodes/google_maps/google_maps.php into /shortcodes/ folder inside your child theme and that is it.
I tried replacing marker image as well however it looks blurry on my end as well though I am not sure why exactly is that. I will ask my teammates :)
Best regards,
YigitJune 21, 2021 at 1:54 pm in reply to: When i build a page and save it a part of it gets erased #1306733Hi,
I tried to enable debug mode for ALB elements – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode however updating functions.php file did not work.
Could you please create temporary FTP logins and post them here privately as well? :)Best regards,
YigitHey Matt,
Thanks for contacting us!
We sell our theme exclusively on ThemeForest/Envato and unfortunately they do not offer development license at the moment.
Best regards,
YigitHi Jasmin,
I have just replied to your thread. Let us continue there :)
Best regards,
YigitJune 21, 2021 at 12:59 pm in reply to: WooCommerce product cetegory shortcode bulk change columns on all pages #1306723Hi Jasmin,
Thanks for contacting us and sorry for the late reply!
Could you please try adding following code to bottom of Quick CSS field in Enfold theme options > General Styling tab and check if that helps?
#top .products.columns-4 { display: inline-block; }Best regards,
YigitHi,
You said number 2 is resolved and in number 1 you said image
1: When a open an image like that i get a vertical scrollbar which is weird.
If it is a portfolio item, you would need to use post ID, not page ID so your code should be as following
.postid-29959 .mfp-iframe-holder .mfp-content, .postid-30172 .mfp-iframe-holder .mfp-content { line-height: 0; width: 100% !important; max-width: 1600px !important; }Regards,
Yigit -
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