Page 148 – Support | Kriesi.at – Premium WordPress Themes

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Author

Posts
August 26, 2021 at 4:18 pm in reply to: Remove border in Header #1318483

Yigit
Keymaster

Hi,

You are welcome!
Let us know if you have any other questions and enjoy the rest of your day! :)

Best regards,
Yigit

August 26, 2021 at 3:40 pm in reply to: Remove border in Header #1318479

Yigit
Keymaster

Hey,

If adding them as menu item would not work, you could try adding a widget area to your header – https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area :)

Regards,
Yigit

August 26, 2021 at 3:38 pm in reply to: Can´t update Enfold. Critical errors everywhere #1318477

Yigit
Keymaster

Hi,

Glad Nikko could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

August 26, 2021 at 3:36 pm in reply to: New Line in Title #1318476

Yigit
Keymaster

Hi,

Thanks for contacting us!

I simply edited your caption title and added HTML BR tag after “Informatica Nove”.

Please review your website :)

Best regards,
Yigit

August 26, 2021 at 3:33 pm in reply to: Builder error: Failed to load plugin url: /wp-includes/js/tinymce/langs/nl.js #1318475

Yigit
Keymaster

Hey Jaap,

Thanks for contacting us!

Do you also get the same error on default editor? If so, could you please try switching to a default theme temporarily and check if you get the same error on default theme?

Regards,
Yigit

August 26, 2021 at 3:31 pm in reply to: Remove arrow from both side of slider #1318474

Yigit
Keymaster

Hi Sunil,

1- I went to LayerSlider WP, chose your slider and went to Slider Settings > Navigation Area and disabled “Show Prev & Next buttons”. Please review your website.

2- That is Portfolio Grid element which is used to display your Portfolio Items from portfolio post type. You can go to Portfolio Items and add new ones or edit existing ones. You can find more information on Portfolio Grid here – https://kriesi.at/documentation/enfold/portfolio-grid/ :)

Best regards,
Yigit

August 26, 2021 at 12:32 pm in reply to: Refund Money #1318446

Yigit
Keymaster

Hi Sunil,

I replied to your thread here – https://kriesi.at/support/topic/remove-arrow-from-both-side-of-slider/. I checked your threads and posts however it is not clear to me what exactly made you feel that this was the worst experience. If that is because custom CSS code Rikard suggested did not work, there could be technical reasons why it did not work and we can find that out by logging in to your site. If it is something else, please point it out and we are going to try to find a solution :)

That being said, you can always request a refund from Envato/ThemeForest.

Best regards,
Yigit

August 26, 2021 at 12:24 pm in reply to: Remove arrow from both side of slider #1318445

Yigit
Keymaster

Hi Sunil,

You have started 3 threads, the other 2 were replied a month ago. Where did you write your other question?

You have CSS compression enabled in Enfold theme options > Performance tab. Have you tried disabling it and clearing cache? Do you have custom CSS? If so, have you checked it for errors? You can use a website such as this one to check for errors – https://csslint.net/

Regards,
Yigit

August 26, 2021 at 12:13 pm in reply to: License trouble #1318444

Yigit
Keymaster

Hey Pierluigi,

Thanks for contacting us!

I have replied to your thread. Let us continue there :)

Best regards,
Yigit

August 26, 2021 at 12:13 pm in reply to: License problem #1318443

Yigit
Keymaster

Hey,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert your Personal Token into Enfold theme options. It seems like you have inserted your purchase code that is why it did not work. Inserting Personal Token should work :)

Best regards,
Yigit

August 26, 2021 at 12:11 pm in reply to: Mobile menu is broken #1318442

Yigit
Keymaster

Hey Bernardo,

Thanks for contacting us!

Enfold version you are currently using is not compatible with your WordPress version. Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.6.2 and that would help.

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)

Best regards,
Yigit

August 26, 2021 at 12:10 pm in reply to: Update your Theme from the WordPress Dashboard #1318440

Yigit
Keymaster

Hey Thomas,

Thanks for contacting us!

You can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and then insert your Personal Token into Enfold theme options. If you are using Enfold version older than 4.5, you would need to manually update the theme to the latest version – https://kriesi.at/documentation/enfold/theme-update/. Envato updated their API and we have implemented those changes in Enfold 4.5 so Personal Token would not work on older versions of the theme.

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)

Best regards,
Yigit

August 26, 2021 at 12:07 pm in reply to: Issues With Both Theme & Support Registration #1318439

Yigit
Keymaster

Hi Scott,

Thanks for contacting us!

1- You are currently using a very old version of the theme which is not compatible with your WordPress version. Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.6.2. If that too does not help, please create temporary admin logins and post them here privately so we can look into it.

2- I have deleted the account you created previously. You can use the same purchase code to register a new account. If you would like to use your clients email and do not receive email, please let us know so we can manually set the password :)

Best regards,
Yigit

August 26, 2021 at 12:03 pm in reply to: Enfold theeme used by desginer #1318437

Yigit
Keymaster

Hey Erik,

Thanks for contacting us!

I believe you can only purchase 12 months of support on ThemeForest and it is not possible to add additional months.

If you would like to keep the theme updated, you do not need to purchase support, valid license would do. Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.6.2. Then refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert Personal Token in Enfold theme options to receive auto updates. Envato has updated their API and we have implemented those changes in Enfold 4.5 therefore auto update would not work on 4.2.

I hope that helps!
Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

August 26, 2021 at 11:48 am in reply to: PHP Fatal error: Allowed memory issue on editor #1318435

Yigit
Keymaster

Hi Kongpob,

Sorry you had to abandon the theme due to this issue. Increasing value in files mentioned above by @Rustum would work as a temporary solution. We have informed our devs already so in upcoming versions issue should be fixed :)

Best regards,
Yigit

August 26, 2021 at 11:40 am in reply to: Enfold and THE Events Calendar pro #1318430

Yigit
Keymaster

Hi Arne,

Glad you figured it out and thanks for sharing your solution!

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

August 24, 2021 at 5:32 pm in reply to: Submenu same font size, format and color as main menu #1318156
Yigit
Keymaster
Hi,

Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
.av-main-nav #menu-item-142 ul.sub-menu {
    width: 99px;
}
```
Best regards,
Yigit
August 24, 2021 at 5:21 pm in reply to: Theme Update Says "No Update Available" #1318154

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

August 24, 2021 at 5:14 pm in reply to: hamburger menu on desktop #1318152
Yigit
Keymaster
Hi,

I edited your custom CSS code and changed following code
```
#header .main_menu {
   /* background: gold;*/
    width: 40%;
    left: 0%;
     transform: translateX(-0%);
}

.av-main-nav-wrap {
    left: 0%;
    transform: translateX(-0%); 
}
```
to following one
```
#header .main_menu {
   /* background: gold;*/
/*    width: 40%; */
    left: 0%;
/*     transform: translateX(-0%); */
}

.av-main-nav-wrap {
    left: 0%;
/*    transform: translateX(-0%); */
}
```
Please review your website :)

Best regards,
Yigit
August 24, 2021 at 5:01 pm in reply to: No theme editor #1318150
Yigit
Keymaster
Hi,

I have edited wp-config.php file and commented out following line
```
define( 'DISALLOW_FILE_EDIT', true );
```
Please review your website :)

Best regards,
Yigit
August 24, 2021 at 4:55 pm in reply to: Enfold and THE Events Calendar pro #1318149

Yigit
Keymaster

Hi,

It works as expected for logged in users. I noticed you have compression enabled in cache plugin options and in Enfold theme options > Performance so I disabled them in Enfold theme options howver that did not make any difference. Do you have server side caching as well? If you do, could you please clear it as well?

Best regards,
Yigit

August 24, 2021 at 4:04 pm in reply to: PHP Fatal error: Allowed memory issue on editor #1318146

Yigit
Keymaster

Hi,

Glad you figured it out and thanks for sharing! I am sorry, I was not aware of that line. I reported it to our devs and will inform LayerSlider team as well :)

Best regards,
Yigit

August 24, 2021 at 3:48 pm in reply to: cannot recommend or refer enfold to customers #1318144

Yigit
Keymaster

Hi,

Please create temporary FTP and WP admin logins and post them here privately so we can look into it :) Warnings you shared above are related to using an old version.

Best regards,
Yigit

August 24, 2021 at 1:31 pm in reply to: Allowed memory exhausted #1318130

Yigit
Keymaster

Hi,

@Rustum hosting providers must have corrected it. Please contact your hosting providers as well :)

Best regards,
Yigit

August 24, 2021 at 1:30 pm in reply to: Hide Main Menu in Phones #1318126

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

August 24, 2021 at 1:08 pm in reply to: Red Lake Fall Classic #1318124

Yigit
Keymaster

Hi Jesse,

Thanks for contacting us!

It seems like you are currently using older version of Enfold, 4.4.1, which is not compatible with your WordPress version.
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.6.2 and that should help :)

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)

Regards,
Yigit

August 24, 2021 at 1:06 pm in reply to: PHP Fatal error: Allowed memory issue on editor #1318123

Yigit
Keymaster

Hi,

I checked php.ini, .htaccess and wp-config.php files but I cannot see any rule which would override the one you set. 268435456 B equals to 256M so clearly there is some configuration and that configuration must be on your server as the theme cannot change or modify memory limit. Your hosting providers would be able to shed a light on that so please contact them :)

Best regards,
Yigit

August 24, 2021 at 9:52 am in reply to: cannot recommend or refer enfold to customers #1318097

Yigit
Keymaster

Hey Mike,

Thanks for contacting us!

As I replied to your review on ThemeForest, updating the theme to the latest version 4.8.6.2 would fix the issue – https://kriesi.at/documentation/enfold/theme-update/. You are currently using a very old version of Enfold which is not compatible with your WordPress version.

To avoid having incompatibility issues in future, please generate a Personal Token and insert it in Enfold theme options – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token so you can receive theme updates in WordPress dashboard.

Regards,
Yigit

August 23, 2021 at 5:37 pm in reply to: PHP Fatal error: Allowed memory issue on editor #1318017

Yigit
Keymaster

Hi,

I could not see why memory limit is still set to 256M. Could you please contact your hosting provider and ask them to check why it is ignored?

Best regards,
Yigit

August 23, 2021 at 5:19 pm in reply to: Hide Main Menu in Phones #1318015
Yigit
Keymaster
Hey,

Thanks for contacting us!

Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
@media only screen and (max-width: 480px) {
.responsive #top #wrap_all .main_menu { 
     display: none; 
}}
```
Best regards,
Yigit
Author

Posts

Viewing 30 posts - 4,411 through 4,440 (of 82,624 total)

← 1 2 3 … 147 148 149 … 2,753 2,754 2,755 →