Page 132 – Support | Kriesi.at – Premium WordPress Themes

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October 8, 2021 at 12:22 pm in reply to: ENFOLD : would like to buy theme and support #1324084

Yigit
Keymaster

Hey Gilles,

Thanks for contacting us!

You can purchase an Enfold license here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. Your purchase include lifetime updates and 6 months of support. You have an option to extend the support period to 12 months during your purchase.

After you purchase a license, you can register to our support forums here – https://kriesi.at/support/register/ and start new threads whenever you have a question or an issue under Enfold sub forum :)

I hope that helps! Let us know if you have any other questions and enjoy the rest of your day :)

Regards,
Yigit

October 8, 2021 at 12:19 pm in reply to: Choises not working #1324083

Yigit
Keymaster

Hi Sebastian,

Thanks for contacting us!

Choices theme was discontinued back in 2018. Only theme we are developing at the moment is Enfold. You can check out Enfold demos here – https://kriesi.at/themes/enfold-overview/

Enfold has drag and drop page builder called Advanced Layout Builder with preview feature and is way more user friendly, flexible and powerful comparing to Choices. Since Enfold and Choices are using different page builders, you would need to recreate your pages using Enfold, I am afraid. On the bright side, your pages would look more modern and it would take less effort to recreate your existing pages with Enfold :)

I hope that helps! Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

October 7, 2021 at 8:55 pm in reply to: Urgent support need, opened a ticket yesterday, no reply what so ever. #1323992

Yigit
Keymaster

Hi,

I moved your widgets from 1st footer column to the 5th footer columns in Appearance > Widgets on this installation as well. Please review your website :)

Best regards,
Yigit

October 7, 2021 at 8:14 pm in reply to: Urgent support need, opened a ticket yesterday, no reply what so ever. #1323987

Yigit
Keymaster

Hi,

I went to Appearance > Widgets and noticed that 5th footer widget area was empty. I moved Image and Custom HTML widgets from 1st footer column to 5th footer column.

Please review your website :)

Regards,
Yigit

October 7, 2021 at 8:09 pm in reply to: Responsive Typography (Feature Request) #1323986

Yigit
Keymaster

Hi,

As Günter mentioned, he has already added it to our dev repo and shared this thread as reference. We will update you here :)

Best regards,
Yigit

October 7, 2021 at 8:07 pm in reply to: pricing list and license #1323985

Yigit
Keymaster

Hey Valentina,

Thanks for contacting us!

Could you please post a screenshot and show the changes you would like to make? You can upload your screenshots on imgur.com and post the links here.

According to ThemeForest/Envato rules, all authors who provide support have to ask users to have valid support period. They have asked Kriesi to finally comply with the rule so we had to implement it to our forums. You would need to renew license on ThemeForest in case you would like to receive support by us.

Best regards,
Yigit

October 7, 2021 at 7:10 pm in reply to: Can i test the purchase theme on my synology before i change the existing webside. #1323981

Yigit
Keymaster

Hi Andreas,

Thanks for contacting us!

Yes, that is possible. You can use the same license on your local, test and live installations :)

Let us know if you have any other questions and enjoy the rest of your day!

Regards,
Yigit

October 7, 2021 at 7:09 pm in reply to: Urgent support need, opened a ticket yesterday, no reply what so ever. #1323980

Yigit
Keymaster

Hi,

Thanks for contacting us!

I checked your profile and this seems to be the only thread you have started.

That being said, it seems to be related to UberMenu. I went to Appearance > UberMenu > Automatic Integration Theme Location and unchecked “Enfold Child Footer Menu” and that helped.

Please review your website :)

Cheers!
Yigit

October 7, 2021 at 7:03 pm in reply to: Logo image sizing issue after updating to 4.8.6.4 and 4.8.6.5 #1323979

Yigit
Keymaster

Hi,

We are sorry for the inconvenience! Yes, it will be included in 4.8.6.6.
The issue is caused by a missing comma in layout.css file and /enfold/css/layout.css file needs updating. Here is the updated layout.css file – https://raw.githubusercontent.com/KriesiMedia/enfold-library/master/temp_fixes/Enfold_4_8_6_5/css/layout.css. If you have not updated all sites, please update layout.css file on Enfold 4.8.6.5, zip enfold folder and upload them on your sites.

Regards,
Yigit

October 7, 2021 at 7:00 pm in reply to: Remove the last '/' separator on blog post #1323977

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

October 7, 2021 at 6:59 pm in reply to: Demo import not working #1323976

Yigit
Keymaster

Hey,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo. If you need assistance, please create temporary FTP and WP admin logins and post them here privately :)

Regards,
Yigit

October 7, 2021 at 5:09 pm in reply to: Request Entitly Too Large #1323963

Yigit
Keymaster

Hey Erin,

We have replied to this thread – https://kriesi.at/support/topic/request-entity-too-large-2/. Let us continue there :)

Best regards,
Yigit

October 7, 2021 at 5:09 pm in reply to: Request Entity Too Large #1323962

Yigit
Keymaster

Hi,

Could you please post FTP logins here privately as well? :)

Best regards,
Yigit

October 7, 2021 at 5:07 pm in reply to: cURL error 60: SSL certificate problem: certificate has expired #1323961

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)

@migrosch If you would like to manually import the demos, please see – https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo. If you need assistance with it, please start a new thread under Enfold sub forum and attach FTP and WP admin logins and let us know which demo you would like to import :)

As mentioned we are working on this issue however since it is solved for the OP, I am marking this thread as resolved.

Regards,
Yigit

October 7, 2021 at 4:54 pm in reply to: Logo image sizing issue after updating to 4.8.6.4 and 4.8.6.5 #1323956

Yigit
Keymaster

Hi,

@thomasjarvisdesign Thanks for sharing your solution!

Our devs have fixed this issue and it will be included in upcoming update :)

Best regards,
Yigit

October 7, 2021 at 4:34 pm in reply to: cURL error 60: SSL certificate problem: certificate has expired #1323952

Yigit
Keymaster

Hi,

I have added following line to Functions.php file
add_theme_support( 'avia_demo_store_downloaded_files' );
Downloaded the zip from https://github.com/KriesiMedia/enfold-library/tree/master/demos
Extracted one page demo zip to …\uploads\avia_demo_files\ and then went to Enfold theme options > Demo Import and imported it.

Please review your website :)

Regards,
Yigit

October 7, 2021 at 4:10 pm in reply to: server update PHP 8.0 #1323949

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

October 7, 2021 at 3:47 pm in reply to: cURL error 60: SSL certificate problem: certificate has expired #1323945

Yigit
Keymaster

Hi,

Yes, we have received them this time. Which demo would you like to import?

Regards,
Yigit

October 7, 2021 at 3:36 pm in reply to: SVG Logo disappeared since the new Enfold update (4.8.6.4) #1323942
Yigit
Keymaster
Hi fkm,

Thanks for the information!

I have selected your SVG logo as logo and then added following code to bottom of Quick CSS field
```
@media only screen and (min-width: 768px) and (max-width: 989px) {
.responsive .logo a {
height:90px !important;
}
}

@media only screen and (max-width: 767px) {
.responsive .logo a {
height:80px !important;
}
.responsive #top .logo {
    z-index: 101;
    position: relative;
}
}
```
Could you please review your website? :)

Best regards,
Yigit
October 7, 2021 at 3:26 pm in reply to: Upload version in subdomain #1323938

Yigit
Keymaster

Hi Cecilia,

Glad Rikard could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

October 7, 2021 at 3:22 pm in reply to: Hotfix for the Missing Logo issue on Enfold 4.8.6.4 #1323934

Yigit
Keymaster

Hi!

You are welcome, @pixel_production! Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

October 7, 2021 at 3:21 pm in reply to: cURL error 60: SSL certificate problem: certificate has expired #1323933

Yigit
Keymaster

Hey @fabioderosa,

Could you please post temporary FTP and WP admin logins here privately and let us know which demo you would like to import? We have not received them in this thread so far.

We are working on the issue and will update you in this thread as soon as we solve it. To save you time, we would like to manually import the demo on your installation.

Regards,
Yigit

October 7, 2021 at 3:18 pm in reply to: Hotfix for the Missing Logo issue on Enfold 4.8.6.4 #1323931

Yigit
Keymaster

Hey,

@pixel_production I deleted your logo, recreated SVG file, uploaded it and it worked. However I noticed that logo was showing up for not logged in users so it could be related to cache if you are using one on your server. Please review your website :)

Best regards,
Yigit

October 7, 2021 at 3:09 pm in reply to: White empty space in our pages #1323929

Yigit
Keymaster

Hey,

Thanks for contacting us!

It seems like a plugin conflict. Could you please try de-activating all active plugins and check if that helps? Then you can enable them one by one to find the culprit.

Regards,
Yigit

October 7, 2021 at 3:07 pm in reply to: server update PHP 8.0 #1323928

Yigit
Keymaster

Hi,

Thanks for contacting us!

Yes, Enfold 4.8.6.5 is compatible with PHP 8.0 :)

Cheers!
Yigit

October 7, 2021 at 3:06 pm in reply to: header logo missing #1323926

Yigit
Keymaster

Hi,

Thanks for the update! Glad it worked :)

Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

October 7, 2021 at 12:44 pm in reply to: Update from 4.5 to 4.8 #1323905

Yigit
Keymaster

Hi,

Thanks for contacting us!

Have you tried inserting your Personal Token in Enfold theme options? You can refer to this post to generate one – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

If that does not help, please post WP admin logins here privately as well :)

Cheers!
Yigit

October 7, 2021 at 12:01 pm in reply to: Hotfix for the Missing Logo issue on Enfold 4.8.6.4 #1323896

Yigit
Keymaster

Hi,

To be honest, we are not sure the cause of the issue but your and other users website were both using SVG Support plugin. I simply recreated the SVG file and uploaded it.

I will update my initial post and add a note for users who are using SVG Support plugin :)

Best regards,
Yigit

October 7, 2021 at 11:51 am in reply to: Hotfix for the Missing Logo issue on Enfold 4.8.6.4 #1323892

Yigit
Keymaster

Hi,

@48DESIGN I commented out your code in functions.php file of your child theme, recreated SVG file, removed existing one, uploaded newly created one and it worked. Please review your website :)

Best regards,
Yigit

October 6, 2021 at 9:46 pm in reply to: License Error #1323823

Yigit
Keymaster

Hi,

If you would like to update your theme, you would need to generate a Personal Token on your ThemeForest/Envato account – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token however if you do not have an access to it, I am afraid that is not going to be possible.

It seems like that license was purchased back in 2016 and not in 2021 :)

Best regards,
Yigit
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Posts

Viewing 30 posts - 3,931 through 3,960 (of 82,624 total)

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