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Hi,
I checked your site again and uploaded a sample Ubuntu font for testing purpose. There was no issue as you can see in the below screenshot the font shows up fine.
Please read the documentation carefully and perform the steps correctly, I assure you it will work 100% :)
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Thank you for writing to us. To re-size the fullscreen slider please check out the documentation
Best regards,
VinayHey CreativeFedora,
Thank you for contacting us.
Your request is outside of our support scope but we love to help our Enfold users. It makes us very efficient to be organized and to access what you want fast will also save time so I searched on Google and came across this plugin https://wordpress.org/plugins/admin-menu-editor/ Which lets you organize the admin menu.
I have not tested this plugin but please feel free to give it a try https://wordpress.org/plugins/admin-menu-editor/
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)
Best regards,
VinayJune 6, 2018 at 3:41 pm in reply to: HELP NEEDED: Equal Height Columns break + sometimes changes don't save #967907Hi,
Sorry for the late reply, I checked your site and tried to create equal height columns as per your description on a private test page (Link in private content). Everything worked fine I could not reproduce the issue you mentioned.
Sometimes in preview mode, the elements might not render correctly please save the page as a private page so only you can see it and check for the issue.
If you still have any issue please point us to the page where we can see the problem so we can help you better :)
Best regards,
VinayHi,
Please delete the image save the page.
Add the image from the library again basically, re-create the image with the link.
Please make sure it is case sensitive this should work for you.If you still have an issue please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
VinayHi,
Sorry for the late reply. First of all, Thank you for the kind words and I must say your site looks great!
The font glitch usually happens when the CSS file loads first then your fonts take a split second more to download.
By default, this issue does not happen when using the enfold theme. Did you install any plug-in or make any changes lately which could have caused this issue.
For testing purpose please go ahead and deactivate the WP-Rocket and Autoptimize plugins. This should fix the issue for you :)
Please update to latest version of the theme if in case you are using an older version. It comes packed with awesome performance updates and GDPR compliance update.
Version 4.3 https://kriesi.at/archives/enfold-4-3-performance-update
Version 4.4 https://kriesi.at/archives/enfold-4-4-and-the-gdpr-general-data-protection-regulationHope this helps :)
Best regards,
VinayJune 3, 2018 at 2:02 am in reply to: Is it possible to load template or demo content for a single page? #966009Hi,
Please close the demo bar or the iframe bar and the URL’s will appear. I’m assuming you are requesting from the 2017 demo. Here you go the shortcode for the about page:
https://pastebin.com/raw/brzn4zQWTrash link will appear after you delete a page or a post :)
Best regards,
VinayHey Sujohn,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - Cookie message button */ #top .avia-cookie-consent .avia-cookie-consent-button.av-extra-cookie-btn { border:none; } /* End CSS */
Result:
Best regards,
VinayHey mailworm,
As mentioned int he previous post please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/
If you still have an issue adding the feature request please let us know.
Best regards,
VinayHey mailworm,
Please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/
This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)
If you still have an issue adding the feature request please let us know.
Best regards,
VinayHey j0schi,
To know more about enfold font upload feature please check – http://kriesi.at/documentation/enfold/typography
Thank you for using Enfold :)
Best regards,
VinayHey aderal2016,
Would you mind providing a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)
To know more about enfold features please check – https://kriesi.at/documentation/enfold/menu/#add-anchors-to-your-page-for-single-page-navigation
Thank you for using Enfold :)Best regards,
VinayJune 3, 2018 at 1:41 am in reply to: Background video in Color Section suddenly stopped working. #965998Hi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHey Jake,
Would you mind providing a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey Ken,
For technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
VinayJune 3, 2018 at 1:38 am in reply to: How to reduce font size in Product's Title in Woocommerce under Enfold Theme #965995Hey jbc2018,
Thank you for reaching out to us. Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - Product title */ #top h2.woocommerce-loop-product__title { font-size: 1em; } /* End CSS */
You may not see the changes until the cached files are cleared in your browser.
Please perform the below steps to clear the browser cache:
1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.
If you still have any issue please provide a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey orhila,
You may not see the changes immediately until the cached files are cleared in your mobile device browser.
Please perform the below steps to clear the browser cache:
1. Disable “merging and compression” for CSS and JS files from Enfold > Performance. (Always keep it disabled during the development to view changes)
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose. (Same as above keep it deactivated during development)
3. Refresh your browser a few times to empty the cache.
4. If you are using a CDN like Cloudflare please deactivate it during development.Hope this helps :)
Best regards,
VinayHi,
Thank you for reaching out to us and providing the credentials. I have checked your site and was able to change the body font to Times New Roman from Enfold > General Styling > Fonts > Font for your body text
It appears only web safe fonts has an issue I will report this issue to our devs.
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)
Best regards,
VinayHi,
Thank you for the clarification and the screenshots. I have added the below code in Quick CSS section. Please review the site :)
/* Testimonial Style */ #top .avia-testimonial-content p.p1 { width:100%!important; } #top .avia-testimonial-content p .alignnone { position: absolute; transform: translateY(30px); bottom:-0px } #top .avia-testimonial-content p img { height:80px; width:80px; } .avia-testimonial-meta-mini { margin-left: 90px; padding-top: 25px; } /* End testimonial style */
Result
Best regards,
VinayHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi!
You are most welcome and thank you for the kind words :)
I have updated the code and fixed the logo issue please review the site now :)@media only screen and (max-width: 479px) { .responsive #top .av-burger-menu-main { top: -14px; }} @media only screen and (max-width: 537px) { .responsive .logo, .responsive .logo a { overflow: visible; } .responsive #top .logo img { position: absolute; top: -50px; }}
Best regards,
VinayHi,
Please check the documentation for custom animation effects for headline rotator element
Best regards,
VinayHi,
Thank you for the kind words and my name is Vinay :)
Not at all please feel free to ask as many questions as you like we are happy to help you!I have added the below CSS in Quick CSS and assigned border-left and border-right class to the grid cells.
/* Grid Borders */ #top .border-left{ border-left:2px solid #000000!important; } #top .border-right { border-right:2px solid #000000!important; } @media only screen and (max-width: 767px) { .border-left, .border-right { border:none!important; }}
Best regards,
VinayHi,
Glad this is sorted!
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
To change the content background color I have added this code to the Quick CSS section under Enfold > General Styling :
CSS Snippet:
/* CSS - content background color */ #top #main { background-color: #FFF; } /* End CSS */
Best regards,
VinayHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
Vinay -
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