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Hi,
Would you mind providing a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey zqmaqma,
JS scripts can be added to the theme in various ways please check out our documentation. If this does not work for you I am afraid you’ll need to contact the plugin/script author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
VinayAugust 22, 2018 at 5:36 pm in reply to: How can I move slider below "top bar" and make menu header transparent? #1000441Hey Stefan,
Thank you for sharing the mockup :) To achieve similar result please follow the below steps:
1. Select a “Transparent and Glassy Header” in the page layout options on the right side of your page or post.
2. Add a “Fullwidth Easy slider” or a ” Fullscreen Slider” to the page :)
Best regards,
VinayHi,
I understand you have already check for a plugin conflict. I re-checked your website for any plugin conflicts again and found out the issue you are facing is absolutely due to a plugin conflict.
To find which plugin is causing the conflict please follow these steps:
1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to the latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayHey Kieran,
I checked your site and notice the issue. To provide an accurate solution please let me know how the copyright and menu are centered? Was there any custom code used? If so please remove the code you are using and get back to us so we can help you better :)
Best regards,
VinayAugust 22, 2018 at 3:16 pm in reply to: Add password and password confirmation field at checkout #1000393Hey kilimats,
Glad you got it fixed!
Don’t forget to bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)
Best regards,
VinayHi,
As Jordan suggested Please go to Enfold theme options > Advanced Styling and edit “Linked Image Overlay” and disable them.
Best regards,
VinayAugust 22, 2018 at 3:08 pm in reply to: I want the cart ticon to spear in the menu tab with the rest of the navigation. #1000385Hi,
I hope this will suit your design https://kriesi.at/documentation/enfold/example-of-full-width-logo-on-top-menu-below/
You do not have to create any widgets or use a full-width logo. Just update your header settings and use the CSS snippet provided in the example :)
Best regards,
VinayHi,
I checked your site and the logo shrinks when the page is scrolled. Please elaborate on the issue you are facing so we can help you better.
We recommend centring the logo as mentioned in our documentation. It should work fine for you :)
Best regards,
VinayAugust 22, 2018 at 1:46 pm in reply to: MOBIL ONLY -> Copyright and Footer Menu CENTERED in 2 lines #1000316Hi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - Scroll to top on mobile */ @media only screen and (max-width: 767px) { .scroll-top-link { height: 22px; width: 22px; line-height: 20px; right: 22px; bottom: 22px; } }
To switch the fullwidth menu element to a mobile menu in small screen please open the element options and at the bottom under the “Mobile Menu Display” select Display as a button.
Best regards,
VinayHi,
I have applied the patch and added bfixed class to all the color section elements on the homepage. I’m unable to check the website on my android mobile.
Please, clear cache and review the site :
1. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
2. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.
Best regards,
VinayHi,
Thank you for sharing the credentials, as a temporary workaround I have removed the code block element and added the contact form shortcode in a textblock. I’m not sure what is causing this conflict. It might be a while until the devs sort this one out. We appreciate your patience :)
Best regards,
VinayHi,
Apparently, there is more than one approach to achieve the fixed background effect. I’ve not tried the previous method but if you like to try another easy way please follow the below steps.
1. Enable developer options from Enfold theme options > Layout Builder > Show element options for developers
2. Open a new page and copy the shortcode in this link https://pastebin.com/raw/yF7ZPjbA
3. Disable sidebar from the page layout options.
4. Add a background image to the Color section element.
5. Lastly, copy the below CSS to your site./* Column background color */ .column-bg { background: #ededed; padding: 90px 70px; margin-bottom: 100px; }
To create multiple pages, create a template in the advanced layout builder :)
Best regards,
VinayAugust 22, 2018 at 6:02 am in reply to: Load the correct size images in footer and in product slider #1000138Hi,
Please try removing the additional code, if it works fine then it is not necessary to add it back :)
Best regards,
VinayHi,
Sorry for late reply, the image captions in the masonry gallery lightbox should show by default. Please deactivate the third party plugin and try again. If you still have an issue, please post the WP login details in private so we can take a closer look at this issue.
Best regards,
VinayHi,
Please make the google drive links public so other mods can see if necessary to help you. You can share the link in private so only mods can view it.
Best regards,
VinayHey yanjing liang,
That’s great! Would you like to set up an online store using the Enfold theme to sell your products? We will be happy to help you :)
Best regards,
VinayAugust 20, 2018 at 5:40 am in reply to: Theme Settings Won't Save: "Saving didn't work! Please reload the page and…" #999165Hi,
@itaoitao please create a new ticket and share your login details in private so only mods can view it.
@lightsites I checked your site and I’m able to save the theme settings without any issue. Please see the screenshot attached below.if you have any issue with it please let us know exactly what are you trying to change and when do you see an error.
Best regards,
VinayHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - Product overview */ #top.archive h2.woocommerce-loop-product__title { color:#000; }
Best regards,
VinayHi,
Please elaborate the issue in more detail and provide a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey iMedicus,
I tried to troubleshoot your issue but the site is not displaying as expected. Please review and provide a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey Zvi,
Thank you for reaching out to us.
Please feel free to post your offer/details here and we will forward it to the concerned person :)
Best regards,
VinayHi,
Please check the link you provided it is not working for me.
Did you have a look at the Grid Row documentation? I hope this will help you add a custom width. If this is not what you are looking for please post a working link so we can take a look at the issue.
Best regards,
VinayHi,
Sorry for the delay, I tried to troubleshoot your site but it appears to be down at the moment. Please review the website and get back to us when it is online so we can further investigate it.
Best regards,
VinayHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
/* CSS - Product title */ .single .single-product-summary h3, .single .single-product-summary h1.product_title { color:#000; }
Best regards,
VinayHi,
Finally, I’m able to login with the most recent FTP details. I checked your site on Windows and Android. Compared to the desktop the theme behaviour is different on mobile (screenshot attached).
I went thru all the previous post but could not get a clear idea what exactly you are trying to achieve? Would you like to implement the desktop effect on mobile? Please clarify so we can help you better.
Best regards,
VinayAugust 19, 2018 at 12:43 pm in reply to: Remove thumbnail overlay, disable changing of big image, remove first thumbnail #998897Hi,
Please try installing the thumbnail re-generator plugin and regenerate all thumbnails. If you still have any issue we need working login credentials to check your site and vire the frontend as it only shows a coming soon page at the moment. Please keep the credentials active till the issue is resolved.
Best regards,
VinayAugust 19, 2018 at 12:01 pm in reply to: Enfold replaced by twentyfifteen on certain pages – but not on my computer #998885Hi,
If you are comfortable please go ahead and delete the default WordPress themes or please provide us a temporary FTP access (via private data field) and permission to delete the default WordPress theme?
Best regards,
VinayHi,
Again I did not see any API key in the API key field.
Please enter a valid API key in Enfold theme options > Google Services and the maps should work for you :)Best regards,
Vinay -
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