Hey tfnovice,

Each demo has different settings and custom style added in the demo files.

Let us know which style you are looking to create and we can help you with it.

Best regards,
Vinay

Hi,

For technical support please register here kriesi.at/support/register with your item purchase code .

In your case Rikard has already generated a password for you please login and create a new ticket so we can help you further.

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

Example: https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket.

Best regards,
Vinay

Hi,

Add font size to the previous code to make the icon large.

CSS Snippet:

/* CSS  */

@media only screen and (max-width: 767px){
.responsive #top #wrap_all .av-menu-mobile-active .av-subnav-menu > li a.av-icon-char:before {
content: attr(data-av_icon);
font-family: 'entypo-fontello';
font-size:18px!important;
}
}

/* Mobile menu item alignment */
#av-burger-menu-ul li:nth-child(6) a {
	position:relative!important;
	transform: translateY(10px);
   padding-top:30px!important;
}

#av-burger-menu-ul li:nth-child(7) a span {
	position:relative!important;
	transform: translateY(10px);
   padding-top:30px!important;
}

Best regards,
Vinay

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

/* CSS - Product Tabs */
.woocommerce-tabs {
	display: none;	
}
#top #accordion-container.woocommerce-tabs {
	display: block;	
    clear: none!important;
    float: right;
    max-width: 50%;
}

Best regards,
Vinay

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Vinay

Hi,

Glad this is sorted for you!

Don’t forget to bookmark Enfold Documentation for future reference.

Thank you for using Enfold :)

Best regards,
Vinay

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

CSS Snippet:

/* CSS - Transparent submenu */

#header.av_header_transparency .sub-menu a, .sub-menu, 
#header.av_header_transparency .sub-menu li {
    background: rgba(255,255,255,0.55) !important;
    border:none;
}

Best regards,
Vinay

Hi,

Please register to our forum and create a support ticket, we answer all tickets on first come first serve basis. Please wait for our reply :)

Best regards,
Vinay

Hey soniavoice,

It appears the widgets are showing at the bottom. I checked if you have any fullwidth elements on the page but everything seems to be fine.

I created a test page to check the widgets and they look good on the test page.

Please enable debug mode and copy the shortcode of the affected page to the test page and let us know if that works!

Advanced layout builder

Also please make WP Dashboard > Appearance > Editor available so we can further investigate this issue if you have any problem.

Best regards,
Vinay

Hi,

1. Please check this link and import the main theme settings to child theme https://kriesi.at/documentation/enfold/initial-theme-setup/#importexport-theme-settings-to-child-theme

If the settings are imported successfully first thing you should see that the logo image and favicons are also imported.

Perform the below steps when the main theme is active:

2. Go to Enfold > General Styling > Quick CSS and backup the CSS code if any (This code should automatically be imported in step 1).

3. Go to Appearance > Editor > functions.php and compare it with a fresh copy downloaded from themeforest to see if there are any extra code added or any external CSS or JS is enqueued.

4. Go to enfold\css\custom.css and check if any custom code is added here.

We have covered all common places where one can add code to customize the theme. Beyond this if the previous person has edited any php files there is no way for us to know that. Please get in touch with the previous person if possible and get the file list which was edited so you can easily move it to child theme.

Best regards,
Vinay

Hey kisys,

Have you tried to get in touch with the plugin author for more info about the issue? Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer.

Let us know what the plugin author has to say about this issue if there is anything we can do to help you resolve this from our side we will be more than happy to do :)

Best regards,
Vinay

Hi,

Looks like there is not enough space for the menu items to fit in so it’s jumping to the next line.

Please perform the steps mentioned here to resolve the issue.

Best regards,
Vinay

Hey Maskenzauber,

We need the WordPress backend access to further investigate this issue. Please post it in private content area.

Best regards,
Vinay

Hey Maskenzauber,

I checked your site several times on Chrome and Windows PC the site loaded fine every time.

You can find the video link in the private content area.

Please do let us know which browser and device you are trying to view the tabs so we can try to reproduce the same.

Best regards,
Vinay