Viewing 14 posts - 1 through 14 (of 14 total)
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  • #1003213

    Hi,
    I’ve consulted previous threads re. this. I’m not using the ALB, and have checked comment settings, but my comments aren’t displaying at all, although the meta link is showing with the number of comments

    https://jmp.sh/RsDXfbZ

    Is there something I’m doing wrong? I’ve also tried setting the CSS to display:block, but that doesn’t help either.

    best

    Simon

    #1003217

    Hey,

    How very odd.
    Have you set comments to be moderated under “Discussion Settings”? (or via a plugin)
    It could be another setting in there maybe blocking them?

    Is it possible to post a link to the page in question?

    Thanks

    TJ

    #1003547

    Hi Simon,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1003775

    Hi!

    Thanks for getting back to me!

    U/P attached.

    Best

    Simon

    #1004102

    Hi Simon,

    Maybe this post can help you
    https://kriesi.at/support/topic/comments-do-not-show-up-on-posts-or-pages/#post-104469

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #1004157

    Hi Patricia,

    I can’t see a relevant solution on that page, I’m afraid – there is code, but it refers to pages and not posts.

    What did you find when you logged into the site?

    Best

    Simon

    #1004242

    Have a look:-

    Simon

    #1004581

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Best regards,
    Vinay

    #1004623

    Hi Vinay,
    I’m so sorry – I’d rolled back the site to a previous backup and had unintentionally removed the user along with it.
    Please try again using the details provided.

    Thanks for getting back to me!

    best

    Simon

    • This reply was modified 3 years, 4 months ago by  friendlier.
    #1005318

    Hi,

    I fixed it by replacing line 90 in comments.php:

    
    $comment_entries = get_comments(array( 'type'=> 'comment', 'post_id' => $post->ID ));
    

    with

    
    $comment_entries = get_comments(array('post_id' => $post->ID));
    

    Please copy the comments.php template to your child theme folder.

    Best regards,
    Dude

    #1005945

    Dude – excellent work.

    Thank you so much; the problem had been bugging me for days and I wouldn’t have been able to fix alone.

    warm regards,

    Simon

    #1006006

    Hi Simon,

    Glad we could help and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    #1006055

    Hi Rikard,

    We can close the topic now. Thanks once again for the help – the comments make a huge difference to the site, and I couldn’t have gone live without them done.

    have a good day.

    best

    Simon

    #1006078

    Hi Simon,

    Great, glad we could help and thanks for the feedback. I’ll close this topic for now then, please open a new thread if you should have any further questions or problems.

    A good day to you too :-)

    Best regards,
    Rikard

Viewing 14 posts - 1 through 14 (of 14 total)

The topic ‘Comments not displaying’ is closed to new replies.