Hi!

Please upload the screenshot to imgur.com or your FTP and share the link here.

Regards,
Vinay

Hey!

Please provide us with admin access to the wordpress backend in a private message so we can create one for you.

Best regards,
Vinay

Hey!

Please provide us admin access to the wordpress backend in a private message so we can further troubleshoot this issue.

Regards,
Vinay

Hey!

It might be an issue with the plugin… please contact the plugin author as they know their plugin’s best.

Sorry we will support this plugin as it was bundled with Enfold. Please provide us working username and login info in a private message.

Regards,
Vinay

• This reply was modified 8 years, 11 months ago by Vinay.

Hey linktotheme!

1. Edit your front page check for margins and paddings in the layout options.

2. Insert a text block inside a 1/1 layout element and when you open the text block you can simply copy and paste the text here and insert the images when you hover the images you will see more options to float the text around it in many ways.

3. Please add the below css in Enfold > General Styling > Quick CSS

.main_color .container .av-inner-masonry-content {
    background-color: #FFFFFF!important;
}
.av-large-gap.av-flex-size .av-masonry-entry .av-inner-masonry {
    border: 1px solid #999!important;
}

.av-masonry-entry .av-inner-masonry-content {
    padding: 10px!important;
}

4 to add padding to menu add the below css to Enfold > general styling > quick css

/*Last Menu padding*/
.html_main_nav_header #top .main_menu .menu>li:last-child>a {
    padding-right: 15px;
}

5 To make all submit button text caps use the below css in quick css

/* Caps all submit button text*/
input[type="submit"], #submit, .button {
    text-transform: uppercase;
}

To resolve the homepage issue I highly recommend you download one of our popular demos http://kriesi.at/themes/enfold-overview/ from
Admin > Enfold > Demo Import and check out the way the pages are setup and re-produce the same settings when you hover on an element you see some icons and click on the EDIT icon to see how it has been setup.

Hope this helps.

Best regards,
Vinay

Hey!

Thank you for your kind co-operation I will escalate this issue to our developer team this might take a while.

Cheers!
Vinay

Hi!

Thank you for your kind words… we are always ready to help you with any issue related to your enfold theme :)

However if we cannot see the issue it is difficult to resolve it. Let us know if you are able to re-produce the problem… then we can login to your wordpress backend and take a look at it.

The login detail you provided does not work… are you using the latest version of the enfold theme?

Regards,
Vinay

Hey!

Removing all the animations effects from the image will bring it back on the frontend. Same with text.

Goto Active Plugins and disable all of them then refresh the frontend you should get all the images back then activate one by one and refresh the page you will come to know which plugin is causing this conflict.

Regards,
Vinay

Hi dkrausJFA!

There is no inconsistency in enfold theme please check all our demos here http://kriesi.at/themes/enfold-overview/

However things look good to me on the frontend could you please share a mockup or a screenshot and help us understand the issue better please…

have you tried the Admin > Enfold > Advanced Styling > Select an element from the drop down to change the heading styles? or are you using custom css styles?

Cheers!
Vinay

Hi!

It’s mostly images you have in the slider I was able to move them around and add text no problem!

If you think there was more content which is missing please contact the plugin author as they know their plugin best.

Best regards,
Vinay

Hey santanin!

Sorry this is not a theme limitation but WordPress by default does not allow any html or shortcode to work in excerpts.

However there is a work around you can try please check https://wordpress.org/support/topic/how-to-enable-shortcodes-in-excerpts

We have not tested the above with enfold nor do we support it. I personally hope that helps :)

Best regards,
Vinay

Hi!

This could be happening due to custom codec used to encode the video. Some video codec is not supported by all mobile phones. Why don’t you try uploading the video to youtube and link the youtube video or try downloading and hosting the youtube video in mp4 format it might play correctly.

Another reason this is possible is because of js conflict so disable the layerslider and insert the video into the wordpress page using advance layout builder. See of that plays the video correctly so you will come to know what is causing this issue.

Best regards,
Vinay

Hi Max!

Sorry for the delay in my reply.

It doesn’t matter how busy we are, we are more than happy to help you any time :)
It is not like we are not interested in resolving your issue and help you update the theme. Kriesi is travelling now and he probably don’t have the internet connection.

We are only asking for your kind co-operation so we can further trouble shoot this issue.

We have changed a lot of codes from the current version that you are using and I request you to re-install the theme via FTP for one last time since there are many updates we have done to the theme and it is running smoothly on thousands of websites i am sure whatever conflicts you are having with the plugins should go away. Just one thing to keep in mind is that you need to first de-activate all plugins before you re-install the theme and after you re-install the theme please try to use it without installing any of the current plugins you have for a while until we have another update release so you can be 100% sure that the theme works great :)

Let us know if you need any help with it… we are always here to help :)

Best regards,
Vinay

• This reply was modified 8 years, 11 months ago by Vinay.

Hey!

There are 3 possible reasons

As you see in the below screenshot the css is still getting cached to check this disable all plugins and activate one by one.

When i remove all the css from quick CSS and check the default styles the background style is not getting picked up because some code has a conflict with a plugin

In your own words: I had already tried a new ftp installation of enfold (renamed the original enfold folder rather than deleting it).
In fact now I have two enfold folders (enfold and enfold_new)

Third reason is you mentioned you uploaded all new files to enfold_new in this case wordpress will use enfold not enfold new all the new files should be in the folder name “enfold” so please delete all the folders and reupload it. It should fix the issue.

Cheers!
Vinay

Hey!

Earlier I did setup the demo of the signup form for you like the shop demo as you requested we cannot integrate it to your Act-on script as it requires a lot of customization work . You need to hire a freelancer to do this.

Cheers!
Vinay