Forum Replies Created

Viewing 30 posts - 811 through 840 (of 10,428 total)
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  • in reply to: Search-Icon broken inside the theme #1051933

    Hi,

    Glad we could help!

    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: 4 Menu Layout #1051931

    Hey NoraGTS,

    Thank you for writing to us.

    If you have a mockup layout to share we can assist you better. Enfold does support two menus in the header with enfold and also add additional menus as widgets or as a fullwidth submenu element.

    Please feel free to check out the demos here

    Best regards,
    Vinay

    in reply to: Popup of product detail page for quick view of details #1051923

    Hey elephunk21,

    Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you or use a third party plugin :)

    Best regards,
    Vinay

    in reply to: Upgrading from Version: 3.1.5 #1051922

    Hey marvintherobot,

    Thank you for writing to us.

    You can update the theme using an FTP client. The theme settings are stored in the database so by replacing the theme files on the server the settings and website content will not get affected.

    The only concern is if any php/js or other files on the server are modified these files will be replaced during the update process.

    Also, check the backup and restoration section for step by step guide to take the backup of the settings and restore it. https://kriesi.at/documentation/enfold/

    Best regards,
    Vinay

    in reply to: Hide borders on Icon Grid in mobile view #1051845

    Hey whdsolutions,

    I’m only able to view the coming soon page. Please provide the required credentials to view the page.

    Best regards,
    Vinay

    in reply to: Mobile layout issues #1051842

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    /* CSS - */
    
    @media only screen and (max-width: 767px) {
    .responsive #top .av-large-testimonial-slider.avia-testimonial-wrapper .avia-testimonial {
     
     padding: 0px;
    
    }	
    }
    
    
    

    Best regards,
    Vinay

    in reply to: Enfold compatibility #1051839

    Hi,

    Yes, you have to be a registered user to view the links on the forum. If possible please get the credentials from your client so you can take full advantage of the support forum.

    Thank you for your understanding :)

    Best regards,
    Vinay

    in reply to: Enfold Support Question #1051835

    Hi,

    Thank you for writing to us.

    In that case yes, you can register on our support forum with the new purchase code and update the license info using your new username and Envato Token.

    This way there will be no risk of messing with the installation :)

    Best regards,
    Vinay

    Hey Yifat Sheffi,

    Thank you for writing to us.

    Please do not paste the purchase code in the admin area.

    Follow along this guide to create a personal token and add it to the admin area.

    Theme Registration

    If you need further technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

    in reply to: Hiding dates, reactions at the blog & Category pages #1051824

    Hey Bert,

    Please elaborate on the issue let us know exactly what date are you referring to? and provide a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: No scaling of slider #1051822

    Hey Loveronika,

    Would you mind providing a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: Missing admin bar on secondary menu pages #1051821

    *Hi,

    The site looks good on my end. You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay+-

    in reply to: Adjusted padding of section doesn't work on mobile version #1051809

    Hey transformmedia,

    Thank you for writing to us.

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    /* CSS - */
    
    @media only screen and (max-width: 767px) {
    .responsive #top #wrap_all #av_section_2 .flex_column {
         margin-bottom: 0 !important;
    }
    }
    
    
    

    Best regards,
    Vinay

    Hey DigitalEssence,

    Thank you for writing to us.

    I checked your site on my Laptop and desktop and I can confirm that the line seen in your screenshot was not visible on my screen.

    Depending on the height of the page elements and the screen resolution sometimes very rarely the browser does not render the pixels correctly and cause the 1px gap. Just to confirm it is the same case just zoom the page by pressing down the Ctrl + scroll wheel or click on the 3 dots on the top right of the chrome browser and zoom the page.

    Let us know if you still see the line?

    If you do not see the line please try a different image or change the image height by just a few pixels and re-upload. Do not forget to clear the cache.

    Best regards,
    Vinay

    Hi,

    Please try adding this at the very end of your themes/child theme’s functions.php file:

    
    // Reset search field
    function searchPlaceholder(){
        ?>
        <script>    	
            jQuery(document).ready(function() {           	           	
            	jQuery('#header #searchform').find("input[type=text]").val(" ");
            });
        </script>
        <?php
    }
    add_action('wp_footer', 'searchPlaceholder');
    
    // End function
    

    For more information about adding custom script please check this link.

    Best regards,
    Vinay

    in reply to: Links Decoration CSS Help Needed #1051681

    Hey havi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    /*underline links body*/
    #top.single-post .entry-content a {
    color: #000 !important;
    border-bottom: 2px solid #e06;
    }
    .entry-content a:hover {
    color: #6e9e9a !important;
    text-decoration: none !important;
    border-bottom: none !important;
    }
    
    
    
    
    
    

    Best regards,
    Vinay

    Hi,

    I tried to troubleshoot this issue but both the login credentials you provided do not work for me.

    Would you mind checking once again and then send us working login credentials? Both the credentials are incorrect. When you first installed the WordPress site on Bluehost they would have asked you to set up an admin username and password. Please provide working credentials so we can help you resolve the issue.

    Best regards,
    Vinay

    in reply to: Update to Enfold theme to v4.5.2 messed up website #1051656

    Hey Susanne,

    Thank you for writing to us.

    Yes, you are correct, the stylesheet is not updated correctly.

    Please re-install the theme using an FTP client and everything should be fine.

    Best regards,
    Vinay

    in reply to: change color of top menu #1051648

    Hi,

    Thank you for writing to us.

    I checked your site and it appears that you already managed to change the top bar background to white.

    I do not see the search icon in the header did you remove it? Please enable the search icon so we can help you better.

    Best regards,
    Vinay

    in reply to: Social icons in header when using transparency options #1051228

    Hey ginnywills,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    /* CSS - */
    
    #top #header:not(.av_header_transparency) .social_bookmarks a {
        color: #333;
    }
    
    
    

    Best regards,
    Vinay

    in reply to: Woocommerce Single Product Not Displaying at Full Width #1051195

    Hey w3newbie,

    Thank you for writing to us.

    Are you posting the shortcode inside a color section? Only then it will be full width or else it will automatically take the width of the container.

    To speed up your site please try installing a caching plugin and enable the CSS and JS merging in Enfold > Performance

    Reduce the number of http requests and compress the large images on the homepage.

    Please test your site on https://tools.pingdom.com/ for more info.

    Best regards,
    Vinay

    • This reply was modified 6 years, 5 months ago by Vinay.
    in reply to: Mobile layout issues #1051190

    Hey Hudavi,

    Please check the column settings. The column has 140px padding set which is causing the width of the content to shrink in the mobile.

    You add a custom CSS class name and set max-width to the columns instead of padding :)

    .my-custom-width-column {
       max-width: 860px;
    }

    Enable custom CSS class name from Enfold > Layout Builder > Developer settings

    Best regards,
    Vinay

    in reply to: Mega Menu Coloring #1051180

    Hi,

    Glad we could help!

    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: 3D Button with Enfold #1051015

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    /* CSS - */
    
    #top #header .av-menu-button a {
    	top: -6px !important;
    	transition: all 40ms linear !important;
    	position: relative;
    }
    
    #top #header .av-menu-button a:active {
    	margin-top: 2px !important;
    }
    
    
    #top #header .av-menu-button a .avia-menu-text{
    	box-shadow:  0 0 0 1px gold inset,
    	0 0 0 2px rgba(255, 255, 255, 0.15) inset, 
    	0 8px 0 0 gold, /* 3d bottom border */
    	0 8px 8px 1px rgba(0, 0, 0, 0.25); /* shadow */
    }
    
    #top #header .av-menu-button a:active .avia-menu-text {
    	box-shadow:  0 0 0 1px gold inset,
    	0 0 0 1px rgba(255, 255, 255, 0.15) inset, 
    	0 1px 3px 1px rgba(0, 0, 0, 0.35);
    }
    
    
    

    Please play around with the CSS values and change the gold color in the code to suit your design.

    Best regards,
    Vinay

    in reply to: Drop-down lists on the form are not read. #1050941

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    /* CSS - */
    
    #top .avia_ajax_form .select option { color: #333; }
    
    
    

    You may not see the changes until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay

    in reply to: The Lightbox doesn't work after Update #1050803

    Hi,

    Thank you for writing back to us.

    I checked your site it was due to caching issue the images were not opening in the lightbox. I disabled the caching from Enfold > Performance > CSS/JS merging and enabled it and checked your site. Everything works fine :)

    Best regards,
    Vinay

    in reply to: 2 collumns bug, the second column narrowed? #1050797

    Hi,

    Thank you for writing to us.

    I checked your site and it does not look right. Maybe some element or external code is affecting the columns.

    Please refer to this link and try to set up equal height columns on a blank page.

    If the columns look right then add the elements one by one to see which element is affecting it.

    If you have any issue please share the WordPress admin login details with permission to deactivate all plugins so we can take a closer look at the backend.

    Best regards,
    Vinay

    in reply to: CSS + IMAGE OVERLAY + Z-INDEX w/ WORKABLE BUTTON #1050791

    Hi,

    Depends on which version of the browser your client is using.

    Please check this link https://caniuse.com/#search=%3A%3Abefore

    please check if the paddings and margins are same in Opera sometimes if it is rendered differently the button may be under the png image.

    Best regards,
    Vinay

    in reply to: Burger menu to the left #1050788

    Hi,

    I checked your site and everything looks good.

    let us know if we can close this ticket and in case if you have any issue you can always get back to us.

    Best regards,
    Vinay

    in reply to: Issues with Google Maps #1050786

    Hey stewroids,

    Please refer to the Google maps setup section of the documentation for a step by step guide.

    Let us know if you have any questions.

    Best regards,
    Vinay

Viewing 30 posts - 811 through 840 (of 10,428 total)