Hey!

We are working on your ticket please wait while we update the results here soon.

@agorton We checked your site and you are still using an old version! (3.4.7) Please backup any custom changes you may have added to the theme if you are not using a child theme and update enfold to latest version 3.5.2 If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

Request you to add the credentials in a new ticket as it is going to be easy to focus on your issue without getting mixed up and the private content is visible to the moderators and the person who created the ticket.

Cheers!
Vinay

• This reply was modified 9 years, 2 months ago by Vinay.

Hi!

You already have another ticket open for the same issue. Let us know which ticket do you want us to answer on? We will close one of the duplicate tickets as it takes much time and a lot of work for everyone.

Regards,
Vinay

Hi!

Wordpress by default won’t support SVG so you need to add a function or use a plugin to upload svg and use them as images
To perform it without the plugin please check the link below

https://jdsteinbach.com/wordpress/using-svgs-wordpress/

Best regards,
Vinay

Hi!

We checked for the issue changing the header size to custom pixel value should not affect the line height and height of the menu items.

This looks like a conflict caused by a 3rd party plugin to find the plugin in conflict please follow the below steps

1. Goto plugins page > Deactivate all active Plugins
2. Updated WordPress and Enfold to latest version if you have not.
3. Activate one plugin at a time… refresh the page and check for the issue.
4. Make sure the plugins are all updated

Cheers!
Vinay

Hi!

Glad you found it! Please feel free to get in touch with us if you have any questions.

Thank you for using Enfold :)

Cheers!
Vinay

Hi!

We tried the link several times but the site is seem to be offline. Please reach out to us when we can access the site to help you resolve this issue :)

Regards,
Vinay

Hey Phil!

We checked for the issue it might be a due to custom css why the blog looks messed up. However please add the below css in Enfold > General Styling > Quick CSS

.post-entry .hidden {
	position:relative!important;
}

Cheers!
Vinay

Hey tenstepit!

1. You have some images linked to localhost (Please check private content).

2. Rest of the site looks fine to me. (Screenshot private content).

Please do a hard refresh

Regards,
Vinay

• This reply was modified 9 years, 2 months ago by Vinay.

Hi!

Glad you found the code which was causing the issue. We checked the site and it is looking similar to the description. Please let us know if you have any questions for us.

Regards,
Vinay

Hey!

Strange! I see the map fine but the slider is not working now. I see this error in js console

Uncaught TypeError: $.AviaTooltip is not a constructor

This could be because of a plugin conflict. To find the plugin in conflict please follow the below steps

1. Goto plugins page > Deactivate all active Plugins
2. Updated WordPress and Enfold to latest version if you have not.
3. Activate one plugin at a time… refresh the page and check for the issue.
4. Make sure the plugins are all updated

Regards,
Vinay

• This reply was modified 9 years, 2 months ago by Vinay.

Hi!

This is what i see on my screen (please review the screenshot in private). Please try another hard refresh

Regards,
Vinay

Hi!

We are working on your ticket please wait while we update the results here soon.

To center the testimonial meta in portable devices please use the below css in Enfold > General Styling > Quick CSS

It will look similar to the screenshot below

/* Center testimonial meta*/
@media only screen and (max-width: 768px)  {
.avia-testimonial-image {
    width:100%!important;
}
.avia-testimonial-image img{
    width:70px;
}

.avia-testimonial-meta-mini {
    text-align: center!important;
    left:50%;
    transform:translateX(-50%);    
    position:relative;
    width:100%;
}
}

Best regards,
Vinay

• This reply was modified 9 years, 2 months ago by Vinay.

Hey shahrooz!

Please use the below code in Quick CSS under Enfold > General Styling

#homepagearchitect  .avia_desktop.avia_transform3d .av-masonry-image-container {
    width: 180px!important;
    height: 180px!important;
}

Regards,
Vinay

Hi!

We support enfold theme. You are using a 3rd party plugin which is not a part of this theme. To get support for any issue related to the plugin please contact the plugin author as they know their plugin best.

Cheers!
Vinay

Hi fraserrenton!

Please use this plugin and clear WordPress transients to receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, please update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Vinay