Forum Replies Created

Viewing 30 posts - 8,161 through 8,190 (of 10,428 total)
  • Author
    Posts
  • in reply to: Demo import does not look like your demo #614081

    Hey!

    You are most welcome! we will keep the ticket open in case you need any help in future related to same issue please feel free to get in touch with us.

    Best regards,
    Vinay

    in reply to: Full width Sub Menu Active Section #614074

    Hey!

    You have multiple tickets open for the same issue. It takes much time and a lot of work for all of us. and it will slow the whole process. Let us know which ticket you would like us to focus on so we can close one of the tickets and help you resolve this issue.

    Cheers!
    Vinay

    in reply to: Demo import does not look like your demo #613881

    Hey Heathcliffe!

    We have added the below code in functions.php please review the site now

    function modify_jquery() {
    if (!is_admin()) {
    	wp_deregister_script('jquery');
    	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
    	wp_enqueue_script('jquery');
    }
    }
    add_action('init', 'modify_jquery');

    You are using a slightly old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5 Please backup any custom changes you may have added to the theme if you are not using a child theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
    If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Once you update the theme to 3.5.2 you can remove the above code from child theme functions.php

    Regards,
    Vinay

    in reply to: Child Theme #613870

    Hey ssvensson!

    We are working on your ticket please wait while we update the results here soon.

    You are using an old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5
    Please backup any custom changes you may have added to the theme if you are not using a child theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.

    If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Best regards,
    Vinay

    • This reply was modified 9 years, 2 months ago by Vinay.
    in reply to: Logo and menu #613855

    Hey!

    Please add the below code in Enfold > General Styling > Quick CSS

    The below code triggers the mobile menu just before the main menu overlaps the logo at about when the screen is 1250px wide.

    
    @media only screen and (max-width: 1250px) {
    nav.main_menu {display:none !important;}
    #advanced_menu_toggle, #advanced_menu_hide {display:block !important; }
    }

    Regards,
    Vinay

    in reply to: Icons are broken if WPML language is not chosen #613835

    Hi tobee_hh!

    The icons on the site looks good on my end please see screenshot attached. Try to hard reload and empty browser cache and review the site again.
    To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

    Regards,
    Vinay

    Hi!

    Please try the css below

    
    #top .avia-smallarrow-slider .slide-image, #top .avia-logo-element-container img {
        margin: 0!important;
        display: inline-block!important;
    }
    
    @media only screen and (max-width: 767px) {
    .responsive #top #wrap_all .slide-entry {
        width: auto!important;
        margin-left: 20px!important;
    }}

    Regards,
    Vinay

    in reply to: Full screen slider not working #613820

    Hey!


    @koraytastan
    If you are not using a child theme the changes made to the theme will be lost please backup any custom changes you may have added to the theme and update the theme via WP dashboard. If you cannot find the update options in dashboard please go ahead and download the enfold latest version 3.5.2 from themeforest and update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/


    @servepro
    As @yigit mentioned the site looks good on my end too please see screenshot attached. Try to hard reload and empty browser cache and review the site again.
    To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

    Cheers!
    Vinay

    in reply to: WP update troubles #613808

    Hi!

    The screenshots are not working please upload to imgur.com or dropbox and share the image links here

    The site looks good on my end please see screenshot attached. Try to hard reload and empty browser cache and review the site again.
    To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

    Best regards,
    Vinay

    in reply to: Mailchimp missing result from contact form #613777

    Hey!

    We are working on your ticket please wait while we update the results here soon.

    Are any of the theme files modified? Because when we disable the custom css the default theme don’t work. It is due to custom css or some files are corrupt.

    To find out what exactly is causing this issue please remove all custom css and check if you can get the newsletter confirmation message to work when users subscribe.

    If not activate the main theme and check for the same.

    If it don’t work for you after removing custom styles and activating main theme you might have to replace the theme files via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Best regards,
    Vinay

    • This reply was modified 9 years, 2 months ago by Vinay.
    in reply to: Sub Menu Active Indicator #613765

    Hey frankster1234!

    I did not find any submenu i think you are talking about the fullwidth submenu element ?

    About Us   Mission  Vision  Strategy  Results  Relax  Contact
    

    To highlight fullwidth sub menu when the page is scrolled to the linked section please do the following.

    1. Add the below code in functions.php

    //One page nav highlight
     
    function activateMenuItem(){
    ?>
    <script>
         jQuery(document).scroll(function() {
         var sections = jQuery('.avia-section'),
             menu   = jQuery('.av-submenu-container'),        
             nav_height = menu.outerHeight();
             jQuery(window).on('scroll', function() {
                var cur_pos = jQuery(this).scrollTop();
                sections.each(function() {
                    var top = jQuery(this).offset().top - 300,
                        bottom = top + jQuery(this).outerHeight();
                    if (cur_pos >= top && cur_pos <= bottom) {
                        menu.find('a').removeClass('active-menu-item');                    
                        menu.find('a[href="#' + jQuery(this).attr('id') + '"]').addClass('active-menu-item');
                    }
                });
            });
        });
     
    </script>
    <?php
    }
    add_action('wp_head', 'activateMenuItem');

    2. Add the below CSS in Enfold > General Styling > Quick CSS

    /* Your css styles for active menu item*/
    .current_page_item .avia-menu-text, .active-menu-item {
      background:gold!important;
    }

    Best regards,
    Vinay

    in reply to: I need your follow-up on my Blog Posts problem. #613708

    Hi!

    I think this happened due to custom modifications tot he theme. it’s better to keep it this way the new updates will not affect this. :)

    Regards,
    Vinay

    in reply to: Caption incorrect in Mobile viewing #613705

    Hi!

    Sorry for the delay.

    One of the code block in the css copied from main theme into your child theme is causing this issue. Please try the following code in Quick CSS

    img.mfp-img {
        z-index: 999999!important;
    }

    Best regards,
    Vinay

    in reply to: Color Section background Video isn't full width on load #613613

    Hey!

    We checked for the issue usually if you have a layerslider element on the same page the background video wont be fullscreen until you re-size the window. we also noticed you are using a slightly old version of the theme. There is a recent update of enfold theme which is version 3.5.2 please update the theme and let us know if this will fix the issue.

    Regards,
    Vinay

    in reply to: WordPress 4.5 after enfold/js/avia.js update #613594

    Hey Taja!

    In the theme options Enfold > Theme Update You should see the theme version is 3.5.2

    Then you can add the below code in functions.php

    
    function modify_jquery() {
    if (!is_admin()) {
    	wp_deregister_script('jquery');
    	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
    	wp_enqueue_script('jquery');
    }
    }
    add_action('init', 'modify_jquery');
    

    After the changes before you review the site please hard reload and empty browser cache and review the site again.
    To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

    Best regards,
    Vinay

    in reply to: child theme css not loading #613576

    Hey!

    We are working on your ticket please wait while we update the results here soon.

    We added this css code in Quick CSS and it works fine. However you have not set the correct folder permission to edit the child theme css file from Appearance > Editor

    To set correct file permission please login to FTP and change the folder permission as mentioned in the below link

    https://codex.wordpress.org/Changing_File_Permissions

    Best regards,
    Vinay

    • This reply was modified 9 years, 2 months ago by Vinay.
    in reply to: Remove image overlay #613573

    Hey!

    Try to hard reload and empty browser cache and review the site again.

    To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

    If you still have any issue please share the link to the page where we can inspect the element in question and help you resolve it :)

    Regards,
    Vinay

    in reply to: I need your follow-up on my Blog Posts problem. #613571

    Hey!

    Please use the following code in Quick CSS and if this is not what you wanted pelase let us know exactly what you are trying to achieve so we can help you better.

    .post-entry .hidden {
        display: none;
    }
    

    Regards,
    Vinay

    in reply to: Images Randomly Not Showing #613566

    Hi!

    Glad this worked for :) We have put together some useful info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/

    Cheers!
    Vinay

    in reply to: images do not load #613563

    Hi marcelhochman!

    We need more info to help you fix the issue please elaborate more and let us know how and where you are selling the theme ?

    Best regards,
    Vinay

    in reply to: URGENT – Problems after wordpress 4.5 update #613549

    Hi!


    @it-is
    The site looks good on my end please see screenshot attached. Please hard reload and empty browser cache and review the site again.
    To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

    Should you have any issues please open a new ticket and add your credentials there as it can be seen by the person who started the thread along with mods. and it is going to be easy to focus on just your ticket without getting mixed up :)

    Regards,
    Vinay

    Hey!

    Glad this worked for you! We have put together some useful info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/

    Regards,
    Vinay

    in reply to: WordPress 4.5 Update Issue #613544

    Hi!

    Please add the below code to your child theme functions.php

    
    function modify_jquery() {
    if (!is_admin()) {
    	wp_deregister_script('jquery');
    	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
    	wp_enqueue_script('jquery');
    }
    }
    add_action('init', 'modify_jquery');

    Regards,
    Vinay

    in reply to: URGENT: WordPress 4.5 Issue after Enfold 5.3.2 #613540

    Hey!

    Glad it worked for you! We have put together some useful info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/

    Thank you for using Enfold.

    Regards,
    Vinay

    Hi pincushion!

    Please share the link to the page where we can inspect the element in question and help you resolve it :)

    Best regards,
    Vinay

    in reply to: Can't update theme #613531

    Hi Charlotte!

    Not really sure but it looks like a permission error or your hosting company has limited memory.

    Please make sure you have the correct API key from themeforest. If you are having any issue updating from wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Regards,
    Vinay

    in reply to: fullwidth slide-show display problem #613530

    Hey!


    @realit-treuhand
    You are still using an old version of the theme. We have released an enfold update to match the changed made in the latest version of wordpress 4.5
    Please backup any custom changes you may have added to the theme if you are not using a child theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
    If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Regards,
    Vinay

    Hi!

    If you have downloaded the theme from themeforest you should have the latest version. Please check in the theme option for the version number it should show 3.5.2 if not please create a temporary FTP and WP user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

    Regards,
    Vinay

    in reply to: WP update troubles #613500

    Hi!

    Glad everything is looking good now. Please feel free to get in touch with us if you have any questions.

    Thank you for using Enfold :)

    Regards,
    Vinay

    in reply to: WordPress 4.5 Update Issue #613497

    Hey nalakin!

    We checked for the issue but it looks like the theme is not updated properly and there are still some js errors in console. If you are not using a child theme please backup any custom changes you may have added to the theme and download the enfold latest version 3.5.2 from themeforest and update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Best regards,
    Vinay

Viewing 30 posts - 8,161 through 8,190 (of 10,428 total)