Forum Replies Created
-
AuthorPosts
-
Hey!
You are most welcome! we will keep the ticket open in case you need any help in future related to same issue please feel free to get in touch with us.
Best regards,
VinayHey!
You have multiple tickets open for the same issue. It takes much time and a lot of work for all of us. and it will slow the whole process. Let us know which ticket you would like us to focus on so we can close one of the tickets and help you resolve this issue.
Cheers!
VinayHey Heathcliffe!
We have added the below code in functions.php please review the site now
function modify_jquery() { if (!is_admin()) { wp_deregister_script('jquery'); wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js'); wp_enqueue_script('jquery'); } } add_action('init', 'modify_jquery');
You are using a slightly old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5 Please backup any custom changes you may have added to the theme if you are not using a child theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/Once you update the theme to 3.5.2 you can remove the above code from child theme functions.php
Regards,
VinayHey ssvensson!
We are working on your ticket please wait while we update the results here soon.You are using an old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5
Please backup any custom changes you may have added to the theme if you are not using a child theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
Best regards,
Vinay-
This reply was modified 9 years, 2 months ago by
Vinay.
Hey!
Please add the below code in Enfold > General Styling > Quick CSS
The below code triggers the mobile menu just before the main menu overlaps the logo at about when the screen is 1250px wide.
@media only screen and (max-width: 1250px) { nav.main_menu {display:none !important;} #advanced_menu_toggle, #advanced_menu_hide {display:block !important; } }
Regards,
VinayHi tobee_hh!
The icons on the site looks good on my end please see screenshot attached. Try to hard reload and empty browser cache and review the site again.
To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.
Regards,
VinayApril 14, 2016 at 1:19 pm in reply to: Partner/ Logo Element moves website up and down on mobile #613828Hi!
Please try the css below
#top .avia-smallarrow-slider .slide-image, #top .avia-logo-element-container img { margin: 0!important; display: inline-block!important; } @media only screen and (max-width: 767px) { .responsive #top #wrap_all .slide-entry { width: auto!important; margin-left: 20px!important; }}
Regards,
VinayHey!
@koraytastan If you are not using a child theme the changes made to the theme will be lost please backup any custom changes you may have added to the theme and update the theme via WP dashboard. If you cannot find the update options in dashboard please go ahead and download the enfold latest version 3.5.2 from themeforest and update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
@servepro As @yigit mentioned the site looks good on my end too please see screenshot attached. Try to hard reload and empty browser cache and review the site again.
To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.
Cheers!
VinayHi!
The screenshots are not working please upload to imgur.com or dropbox and share the image links here
The site looks good on my end please see screenshot attached. Try to hard reload and empty browser cache and review the site again.
To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.
Best regards,
VinayHey!
We are working on your ticket please wait while we update the results here soon.Are any of the theme files modified? Because when we disable the custom css the default theme don’t work. It is due to custom css or some files are corrupt.
To find out what exactly is causing this issue please remove all custom css and check if you can get the newsletter confirmation message to work when users subscribe.
If not activate the main theme and check for the same.
If it don’t work for you after removing custom styles and activating main theme you might have to replace the theme files via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
Best regards,
Vinay-
This reply was modified 9 years, 2 months ago by
Vinay.
Hey frankster1234!
I did not find any submenu i think you are talking about the fullwidth submenu element ?
About Us Mission Vision Strategy Results Relax Contact
To highlight fullwidth sub menu when the page is scrolled to the linked section please do the following.
1. Add the below code in functions.php
//One page nav highlight function activateMenuItem(){ ?> <script> jQuery(document).scroll(function() { var sections = jQuery('.avia-section'), menu = jQuery('.av-submenu-container'), nav_height = menu.outerHeight(); jQuery(window).on('scroll', function() { var cur_pos = jQuery(this).scrollTop(); sections.each(function() { var top = jQuery(this).offset().top - 300, bottom = top + jQuery(this).outerHeight(); if (cur_pos >= top && cur_pos <= bottom) { menu.find('a').removeClass('active-menu-item'); menu.find('a[href="#' + jQuery(this).attr('id') + '"]').addClass('active-menu-item'); } }); }); }); </script> <?php } add_action('wp_head', 'activateMenuItem');
2. Add the below CSS in Enfold > General Styling > Quick CSS
/* Your css styles for active menu item*/ .current_page_item .avia-menu-text, .active-menu-item { background:gold!important; }
Best regards,
VinayHi!
I think this happened due to custom modifications tot he theme. it’s better to keep it this way the new updates will not affect this. :)
Regards,
VinayHi!
Sorry for the delay.
One of the code block in the css copied from main theme into your child theme is causing this issue. Please try the following code in Quick CSS
img.mfp-img { z-index: 999999!important; }
Best regards,
VinayApril 14, 2016 at 9:20 am in reply to: Color Section background Video isn't full width on load #613613Hey!
We checked for the issue usually if you have a layerslider element on the same page the background video wont be fullscreen until you re-size the window. we also noticed you are using a slightly old version of the theme. There is a recent update of enfold theme which is version 3.5.2 please update the theme and let us know if this will fix the issue.
Regards,
VinayHey Taja!
In the theme options Enfold > Theme Update You should see the theme version is 3.5.2
Then you can add the below code in functions.php
function modify_jquery() { if (!is_admin()) { wp_deregister_script('jquery'); wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js'); wp_enqueue_script('jquery'); } } add_action('init', 'modify_jquery');
After the changes before you review the site please hard reload and empty browser cache and review the site again.
To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.
Best regards,
VinayHey!
We are working on your ticket please wait while we update the results here soon.We added this css code in Quick CSS and it works fine. However you have not set the correct folder permission to edit the child theme css file from Appearance > Editor
To set correct file permission please login to FTP and change the folder permission as mentioned in the below link
https://codex.wordpress.org/Changing_File_Permissions
Best regards,
Vinay-
This reply was modified 9 years, 2 months ago by
Vinay.
Hey!
Try to hard reload and empty browser cache and review the site again.
To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.
If you still have any issue please share the link to the page where we can inspect the element in question and help you resolve it :)
Regards,
VinayHey!
Please use the following code in Quick CSS and if this is not what you wanted pelase let us know exactly what you are trying to achieve so we can help you better.
.post-entry .hidden { display: none; }
Regards,
VinayHi!
Glad this worked for :) We have put together some useful info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/
Cheers!
VinayHi marcelhochman!
We need more info to help you fix the issue please elaborate more and let us know how and where you are selling the theme ?
Best regards,
VinayHi!
@it-is The site looks good on my end please see screenshot attached. Please hard reload and empty browser cache and review the site again.
To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.
Should you have any issues please open a new ticket and add your credentials there as it can be seen by the person who started the thread along with mods. and it is going to be easy to focus on just your ticket without getting mixed up :)
Regards,
VinayApril 14, 2016 at 7:42 am in reply to: updated to wordpress 4.5 and content elements are not shown?? PLEASE HELP!! :/ #613547Hey!
Glad this worked for you! We have put together some useful info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/
Regards,
VinayHi!
Please add the below code to your child theme functions.php
function modify_jquery() { if (!is_admin()) { wp_deregister_script('jquery'); wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js'); wp_enqueue_script('jquery'); } } add_action('init', 'modify_jquery');
Regards,
VinayHey!
Glad it worked for you! We have put together some useful info about enfold theme please feel free to check it out here – http://kriesi.at/documentation/enfold/
Thank you for using Enfold.
Regards,
VinayApril 14, 2016 at 7:24 am in reply to: Single Product Page: Related products showing in 2 rows not 1 #613532Hi pincushion!
Please share the link to the page where we can inspect the element in question and help you resolve it :)
Best regards,
VinayHi Charlotte!
Not really sure but it looks like a permission error or your hosting company has limited memory.
Please make sure you have the correct API key from themeforest. If you are having any issue updating from wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
Regards,
VinayHey!
@realit-treuhand You are still using an old version of the theme. We have released an enfold update to match the changed made in the latest version of wordpress 4.5
Please backup any custom changes you may have added to the theme if you are not using a child theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/Regards,
VinayApril 14, 2016 at 7:14 am in reply to: how to update Enfold theme – old theme installed, just bought the updated theme #613525Hi!
If you have downloaded the theme from themeforest you should have the latest version. Please check in the theme option for the version number it should show 3.5.2 if not please create a temporary FTP and WP user with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.
Regards,
VinayHi!
Glad everything is looking good now. Please feel free to get in touch with us if you have any questions.
Thank you for using Enfold :)
Regards,
VinayHey nalakin!
We checked for the issue but it looks like the theme is not updated properly and there are still some js errors in console. If you are not using a child theme please backup any custom changes you may have added to the theme and download the enfold latest version 3.5.2 from themeforest and update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
Best regards,
Vinay -
This reply was modified 9 years, 2 months ago by
-
AuthorPosts