Hey!

The site looks good on my end in Chrome, IE and FF on windows please see screenshot attached. Try to hard reload and empty browser cache and review the site again.
To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

If you still have any issue please provide us a mockup you can upload it to dropbox or imgur.com and share the link here.

Regards,
Vinay

Hey!

@Pixelbits thanks for your understanding and sharing your workaround. We will try to re-produce this issue on our end and get back to you.

For others who have created new tickets we have replied to you on your tickets. If you have not received a reply please wait we are working hard to help every one asap.

Regards,
Vinay

Hi!

It loads fine on my end. Please do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

I also noticed some js errors in console it might be due to a plugin conflict
To find the plugin in conflict please follow the below steps

1. Goto plugins page > Deactivate all active Plugins
2. Updated WordPress and Enfold to latest version if you have not.
3. Activate one plugin at a time… refresh the page and check for the issue.
4. Make sure the plugins are all updated

Best regards,
Vinay

Hey!

Yes you are correct the site looks good on my end and has updated correctly :) Try to hard reload and empty browser cache and review the site again.
To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

Best regards,
Vinay

Hey!

@geckonia appreciate your help!

Glad you received the info you were looking from :)

Cheers!
Vinay

Hi!

Sorry for the delay.

We are working on your ticket please wait while we update the results here soon.

Cheers!
Vinay

Hi!

Please add the below code in functions.php

function modify_jquery() {
if (!is_admin()) {
	wp_deregister_script('jquery');
	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
	wp_enqueue_script('jquery');
}
}
add_action('init', 'modify_jquery');

You are probably using an old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5
If you are not using a child theme please backup any custom changes you may have added to the theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
Once you have updated to the latest version you can remove the above code from functions.php

Best regards,
Vinay

Hey dusty909!

Please add the below code in functions.php

function modify_jquery() {
if (!is_admin()) {
	wp_deregister_script('jquery');
	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
	wp_enqueue_script('jquery');
}
}
add_action('init', 'modify_jquery');

You are probably using an old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5
If you are not using a child theme please backup any custom changes you may have added to the theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
Once you have updated to the latest version you can remove the above code from functions.php

Regards,
Vinay

Hi UniteNetworking!

The site looks good on my end please see screenshot attached. Try to hard reload and empty browser cache and review the site again.
To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

Regards,
Vinay

Hi!

We have replied to your ticket.

Best regards,
Vinay

Hey dmenditc!

Please share the link to the page where we can inspect the element in question and help you resolve it :)

Cheers!
Vinay

Hi!

@bagha Please add the below code in functions.php

function modify_jquery() {
if (!is_admin()) {
	wp_deregister_script('jquery');
	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
	wp_enqueue_script('jquery');
}
}
add_action('init', 'modify_jquery');

Regards,
Vinay

Hey somaticrevolution!

Please add the below code in functions.php

function modify_jquery() {
if (!is_admin()) {
	wp_deregister_script('jquery');
	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
	wp_enqueue_script('jquery');
}
}
add_action('init', 'modify_jquery');

You are probably using an old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5
If you are not using a child theme please backup any custom changes you may have added to the theme and update enfold to latest version 3.5.2 make sure you have the correct API key from themeforest.
If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
Once you have updated to the latest version you can remove the above code from functions.php

Best regards,
Vinay

Hi!

As @Basilis mentioned I too can see your site working fine and there are not errors in console. Please see screenshot attached. Try to hard reload and empty browser cache and review the site again.
To do a hard refresh… First press F12 to open the Chrome Dev Tools then hold down Ctrl and click on the Reload button.

Cheers!
Vinay

Hi!

If you are using a child theme you can place it at the bottom
If you are using enfold main theme please add it right after the below line in functions.php

if(isset($avia_config['use_child_theme_functions_only'])) return;

Cheers!
Vinay