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Viewing 30 posts - 6,841 through 6,870 (of 10,428 total)
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  • in reply to: Issues with latest enfold update to 3.6 #645032

    Hi!

    I assure you there will not be any issue please go ahead and update the theme manually.

    1. Download a fresh copy of theme from themeforest and rename the enfold theme folder from ” enfold ” to something like ” enfold-latest ” and upload it to the themes folder.

    At this stage you should have 2 enfold theme folders with names ” enfold ” and ” enfold-latest ”

    2. Rename the current ” enfold ” folder to ” enfold-old ” and ” enfold-latest ” to ” enfold ”

    You are all set :)

    If you still have any issues please upload the latest copy of enfold in themes folder with name ” enfold-latest” and provide us a working FTP so we can take a closer look at this issue.

    Cheers!
    Vinay

    in reply to: Enfold SPA Demo #645029

    Hey hdpcr,

    Thank you for reaching out to us. We are using WooCommerce for the SPA demo :)

    Please let us know if you have any questions.

    Best regards,
    Vinay

    in reply to: caption transpartent background #645028

    Hey Luisgasser,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .caption_framed .slideshow_caption .avia-caption-content p, .caption_framed .slideshow_caption .avia-caption-title, .avia-caption .avia-caption-content p, .avia-caption .avia-caption-title {
        background: transparent!important;
    }
    

    Best regards,
    Vinay

    in reply to: Woocommerce #645026

    Hey kimogroup,

    Please let us know where did you get this code? Do you have any documentation link about how to add this code in woocommerce ?

    Best regards,
    Vinay

    in reply to: Countdown Font #645025

    Hi,

    Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: Email Forms Not Working #645024

    Hi,

    Please make sure you have the latest version of the theme. Did you try the contact 7 plugin? What results did you get?

    If the contact form 7 plugin did not work for you please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Vinay

    in reply to: Tidy-up "Quick Contact" form #645020

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    #element_avia_4_1 label {
    	display:none!important;
    }
    
    #element_avia_4_1 {
        padding-left: 0px!important; 
        width: 16.2%; 
        margin-left: 1%;      
    }
    
    p.form_element  {
    	margin-left: 1%;
    	float:left;
    	width:auto!important;
    	display:inline-block;
    	clear:none;
    }
    

    Please note the above code will affect all form fields in order to avoid that please add a custom class to your form.

    To enable custom class refer to this link http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/

    Best regards,
    Vinay

    in reply to: Moving Social Icons #644959

    Hi,

    Try adding the code on top in the Quick css field if you still have any issue we need to take a closer look please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Vinay

    in reply to: Contact Form doesn't work anymore #644953

    Hi!

    Glad we could help!
    We really appreciate it if you rate our theme on themeforest :)
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold!

    Regards,
    Vinay

    Hi,

    Did you update the theme from wordpress backend? Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Vinay

    in reply to: Troubles in Translation #644766

    Hey Endress,

    Please re-save the .po language file it should resolve the issue for you :)
    Kindly refer tot his link for more info http://wplang.org/translate-theme-plugin/

    Best regards,
    Vinay

    in reply to: Import demo issue #644751

    Hey Mariusz,

    Increasing the memory on the hosting server should resolve the issue, please check with the hosting company.

    Alternatively demo data can be imported using XML file from Admin > Tools > Import
    Make sure to check the option “Download and import file attachments” while importing. You may need to upload some images from backend once the XML file is imported.

    App Showcase
    Church Demo
    Construction Demo
    Cunsulting Demo
    Gym Demo

    Best regards,
    Vinay

    in reply to: Tidy-up "Quick Contact" form #644748

    Hey nolka,

    Thank you for reaching out to us, using 4 fields on same line will look good on large screens and on smaller devices this will not be a viable option. Also some fields have labels and some do not so it will cause alignment issues.

    I believe you are using mailchimp subscription? If so it will automatically filter out spam email address to an extent. So in perspective of a better user experience it is recommended not to use a captcha in a subscription field as seen on any major website subscription form. Try to make it as easy as possible and with less steps :)

    If yous till like to add them all in the same line we can sure help you with custom css please let us know.

    Best regards,
    Vinay

    in reply to: [SOLVED] Language Enfold theme after upgrade 3.6 #644742

    Hi,

    Glad it’s working for you and thank you for sharing the tip :)

    Best regards,
    Vinay

    in reply to: Moving Social Icons #644740

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    
    #top .av-section-bottom-logo .social_bookmarks, .html_bottom_nav_header #top .av-logo-container .social_bookmarks {
        right: auto!important;
    }
    

    Best regards,
    Vinay

    Hi,

    The gallery looks fine to me. However once you manually replace the enfold folder with a fresh copy downloaded from themeforest it should resolve this issue. If you still get any errors please replace the child theme header.php with the main theme header.php and make your edits.

    Let us know if yous till have any issues.

    Best regards,
    Vinay

    in reply to: How to update Enfold-Theme with a Child-Theme #644730

    Hi,

    Yes that is correct :) Just replace the main theme enfold and the child theme will be picked up automatically. Please note child theme folder should not be altered manually unless you need to make any changes to it.

    Best regards,
    Vinay

    in reply to: Contact Form doesn't work anymore #644727

    Hi,

    There is no problem with the theme, the custom css added in the child theme is causing the conflict. Please go to Appearance > Editor > Child theme styles

    Remove all styles and add it back one block at a time to know which css is causing the issue.

    Best regards,
    Vinay

    in reply to: Issues importing default demo #644717

    Hi,

    Increasing the memory on the hosting server should resolve the issue.

    Alternatively demo data can be imported using XML file from Admin > Tools > Import
    Make sure you check the option to download attachments while importing. You may need to upload some images from backend once the XML file is imported.
    App Showcase
    Church Demo
    Construction Demo
    Cunsulting Demo
    Gym Demo

    Best regards,
    Vinay

    in reply to: Shortcodes not working #644713

    Hey simplysell,

    I checked your site but it looks like a plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    in reply to: Remove Unused Media #644697

    Hi,

    Yes, removing unused media will not affect the site performance but yes it will help to minimise the database space and help you save some backup time :)

    Best regards,
    Vinay

    in reply to: Menu Transparency in selected pages #644696

    Hi,

    As I understand you require some pages to have a transparent header and some need to be solid correct?

    It is not clear why you are not using the inbuilt feature to make the header transparent in the pages where you need a transparent header?

    Best regards,
    Vinay

    in reply to: internal server error after 3.6 update #644689

    Hi,

    Yes that is correct! if you are using a child theme please only remove main theme folder “enfold”.


    @cnovey
    We are constantly working on improving the theme and committed to provide you with a viable solution.

    Thank you for your understanding :)

    Best regards,
    Vinay

    in reply to: Issues with latest enfold update to 3.6 #644683

    Hi,

    If you are updating to version 3.6 and face any issue please access the themes folder via FTP and remove enfold folder and upload a fresh copy of the enfold themes folder downloaded from themeforest this should work without any errors. Please check this link http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Vinay

    in reply to: Full screen slider suddenly is not shown #644674

    Hi,

    We would be glad to help you with ajax login customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support. As an alternate solution you give some ajax login plugins a try here https://wordpress.org/plugins/search.php?q=ajax+login

    But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/

    This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)

    Best regards,
    Vinay

    in reply to: Moving Social Icons #644667

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    #header_main nav .social_bookmarks {
        position: absolute!important;
        right: auto!important;
        left: 0!important;
    }
    
    .main_menu {
        width: 100%;
        }
    

    The menu items looks like they are overlapping the logo please check Enfold options > Header > Header layout to resolve this issue.

    Best regards,
    Vinay

    Hi,

    At the moment the site is not loading as there seem to be an issue in the child theme header.php file. Please access the themes folder via FTP and undo the changes in child themes header.php file and let us know once the site is back up so we can further investigate this issue.

    Best regards,
    Vinay

    in reply to: Contact Form doesn't work anymore #644654

    Hi,

    I think it may be due to a conflict with custom css. please remove custom css if you have added any and check. if you still have the same issue Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Vinay

    in reply to: Can't import demo content #644642

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    Have you tried to increase the memory on the server? you probably need to contact the hosting provider and this normally resolve the issue.

    Alternatively you can also import demo data with XML files.

    Make sure you check the option to download attachments while importing. You may need to upload some images from backend once the XML file is imported.

    App Showcase
    Church Demo
    Construction Demo
    Cunsulting Demo
    Gym Demo

    Let us know if you need any demos in specific we are happy to help you!

    Best regards,
    Vinay

    in reply to: How can i count downloads #644637

    Hey quebag,

    We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support. However if you like to use a plugin there are many options please check https://wordpress.org/plugins/tags/download-count

    But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/

    This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)

    Best regards,
    Vinay

Viewing 30 posts - 6,841 through 6,870 (of 10,428 total)