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Viewing 30 posts - 6,601 through 6,630 (of 10,428 total)
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  • in reply to: Enfold cannot update to the latest version 3.5.4 #646670

    Hi,

    Sorry for the delay, Yes the donate page is blank and I can tell you most likely it is due to a plugin conflict. let us know if we have the permission to disable all plugins and check for the conflict or to find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    Hey naddiesa,

    The contact form works right out of the box all you need to do is enter your email address in the edit options that appear when you click on the contact form element.

    Best regards,
    Vinay

    in reply to: Transparant background color submenu #646651

    Hi,

    We have added the below CSS in Enfold > General Styling > Quick CSS

    
    #top .av-main-nav li:hover > ul {
        background-color: rgba(0,58,121,.55)!important;
    }
    

    You may not see the changes until you clear in caching plugins settings and on your local browser.

    Best regards,
    Vinay

    • This reply was modified 9 years, 7 months ago by Vinay.
    in reply to: dropdown menu white background #646650

    Hey mind,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    #top .av-main-nav li:hover > ul {
        background: #FFF;
    }
    

    Best regards,
    Vinay

    in reply to: Tablepress background #646648

    Hey vadikcoma,

    Not sure where exactly it is coming from Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    in reply to: Image between Logo and Mobile Menu #646646

    Hi,

    Great! You got it working.

    If you haven’t already please rate our theme on themeforest :)

    To know more about enfold features please check – http://kriesi.at/documentation/enfold/

    Thank you for using Enfold!

    Best regards,
    Vinay

    in reply to: Portfolio Thumbnails – disable mouse over caption #646644

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .avia-tooltip {
    display:none!important;
    }
    

    Best regards,
    Vinay

    Hey mind,

    Looks like you already got it. However if you still need help with this you can hide the header from the page “Layout” settings on the right sidebar under “Header visibility” please select “Hide Header”.

    Best regards,
    Vinay

    Hi,

    Yes, that is correct we recommend to use a child theme and paste the snippet in your child themes functions.php file.

    Best regards,
    Vinay

    in reply to: Make color section full width #646638

    Hey phillipikoo,

    In the colorsection options please select the option ” Stretch to fit (cover element)” under Background Repeat.

    Best regards,
    Vinay

    in reply to: Team Showcase Plugin #646634

    Hi,

    There is no issue with the theme. The 3rd party plugins is causing some elements to disappear. As stated earlier please contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

    Best regards,
    Vinay

    • This reply was modified 9 years, 7 months ago by Vinay.
    in reply to: Enfold – What's changed? #646632

    Hi!

    @Tameez Fantastic work!!

    Thanks for sharing the list :)

    Best regards,
    Vinay

    in reply to: Default Category #646628

    Hey condonpb,

    Please try adding this at the very end of your themes / child themes functions.php file:

    The below code will always trigger Available work.

    function select_portfolio_filter(){
    ?>
    <script>
    jQuery( window ).load(function() {
      jQuery('.inner_sort_button:eq(1)').click();
    });
    </script>
    <?php
    }
    add_action('wp_head', 'select_portfolio_filter');

    Best regards,
    Vinay

    in reply to: Content not centered when zooming #646626

    Hey turistai,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    #top .entry-content { 
        max-width: 100% !important;
    }
    

    Best regards,
    Vinay

    in reply to: Edit page > Default editor > Text #646621

    Hey sid01,

    I am assuming you are able to type the text and the text color is white so it is not visible or look like a white box. However try to select the text after typing or press Ctrl + A key to select all and see if the text is there. If you notice that the text is there in the text editor but it is white text on white background it is a wordpress issue. It uses a something called a TinyMCE editor and it may have been corrupted.

    To resolve the issues try installing this plugin https://wordpress.org/plugins/tinymce-advanced/

    If you still have any issue Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    in reply to: jQuery Directional Hover on ALB's simple image element #646619

    Hi,

    I will have to personally install this and check the code on my installation to see if this works or not and that would take some time.

    I will keep you posted in the meantime if you figure this one out let us know.

    Best regards,
    Vinay

    in reply to: code of autorresponder #646617

    Hi,

    1. What type of registration form are you trying to build?
    2. Please elaborate more about the code you are trying to paste to make the registration form work.

    We have a code block element in the advanced layout builder (screenshot attached) to add custom code.

    Best regards,
    Vinay

    in reply to: Gravity Forms export entries #646616

    Hi,

    I am afraid you’ll need to contact the plugin author for more info about the issue or please refer to the documentation related to the third-party plugins. Unfortunately this is beyond the support scope we offer. Sorry for that!

    Best regards,
    Vinay

    in reply to: Sharpness of avatar in my author box #646614

    Hi,

    Glad this issue is resolved :)

    To know more about enfold features please check – http://kriesi.at/documentation/enfold/

    Thank you for using Enfold!

    Best regards,
    Vinay

    in reply to: Header just like enfolds own header #646612

    Hi,

    Glad we could help!

    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold!

    Best regards,
    Vinay

    in reply to: decrease space in footer #646606

    Hi,

    The code was tested on your site and it should work. I believe it is due to a caching plugin youa re not able to see the css changes. Please disable any caching plugins for testing purpose and clear browser cache it should work.

    If you still have any issues Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    in reply to: filters options portfolio categories does not work #646601

    Hi,

    Hope this sort the issue for you :) We will keep this ticket open in case yous till face any issues please feel free to get in touch with us.

    Best regards,
    Vinay

    in reply to: 500 Server Error #646599

    Hi,

    I am assuming the icons show up but like rectangle boxes? if so please check this link http://kriesi.at/documentation/enfold/enable-cors/

    if not please open a new ticket and post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .image-overlay {
     visibility: hidden;
     }
     .image-overlay-inside:before {
     visibility: visible!important;
     }
    

    The search bar is located on top of the support page here https://kriesi.at/support/
    Alternatively you can use google just type kriesi first and your question and google shows you the best answers from the forum or you can use site:kriesi.at in the search term as well.

    No, you don’t bother at all… we are very happy to answer all your questions :)

    Feel free to keep them coming.

    Best regards,
    Vinay

    in reply to: Send convertions to google analytics #646595

    Hi,

    I assume this plugin will suit your needs perfectly https://wordpress.org/plugins/wp-google-analytics-events/

    Let us know if you have any questions.

    Best regards,
    Vinay

    • This reply was modified 9 years, 7 months ago by Vinay.
    in reply to: Footer Widget Heading Colors Won't Change #646593

    Hi,

    Glad to help! in case you haven’t rated our theme yet… we really appreciate it if you rate Enfold on themeforest :)
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold!

    Best regards,
    Vinay

    Hi,

    So it appears there is a conflict with the Gravity forms plugin. please try to update the plugins if possible or use an alternate plugin like https://wordpress.org/plugins/contact-form-7/

    Best regards,
    Vinay

    in reply to: enfold shop example #646591

    Hi,

    We need to take a closer look please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    Hey MarcoTerHorst,

    Defining a higher memory limit in wordpress and if possible increasing the memory on the hosting server should resolve this issue.

    To increase the wordpress memory limit please access wp-config.php file and add the below line right after @package wordpress

    define('WP_MEMORY_LIMIT', '256M');
    
    

    For a detailed explaination please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    Or you can contact your service provider and they can do it for you.

    If that does not help please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    in reply to: Problems with 768px layout #646586

    Hi,

    Thank you for contacting us.

    I believe there is a conflict with custom css. Please remove all the the custom css code starting with @media and check the site at 768px exactly where the logo disappears. If you notice that after removing the custom css the logo appears please add the custom css one block at a time and refresh the page to know which code is causing the issue.

    regarding the 2nd issue please elaborate exactly which items are not lined up ?

    I checked a few pages but did not find the masonry gallery. Please open a new ticket for issues that are not related and provide us with a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

Viewing 30 posts - 6,601 through 6,630 (of 10,428 total)