Forum Replies Created

Viewing 30 posts - 5,491 through 5,520 (of 10,428 total)
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  • in reply to: Color Section overlaps sidebar #678634

    Hey wealthyone,

    Colorsection is a fullwidth element and is working as intended. Please use the grid row which is available right next to the color section.

    You can also enable custom css class name support and target the elements specifically to style as you require.

    Best regards,
    Vinay

    in reply to: Image Links #678632

    Hi,

    Glad we could help! We really appreciate it if you rate our theme on themeforest .
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: How to hide menu in blog layout #678628

    Hey anywayanyway,

    To hide header on the blog archive page Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .page-id-731 #header {
       display:none;
    }

    Best regards,
    Vinay

    in reply to: don't receive contact form 7 Attached file #678627

    Hi,

    I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

    Best regards,
    Vinay

    in reply to: google map does not work since the update #678626

    Hey kouamx100,

    Google services like the map feature is now constrained to work with an API key. It is easy to get the Google API key please refer to this link

    Add your API key in the theme options Enfold > Google Services

    While setting up the API key make sure to add /* at the end of your site name in the API options.

    Example http://kriesi.at/*

    Best regards,
    Vinay

    Hi,

    Glad we could help! We really appreciate it if you rate our theme on themeforest .
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Bullet Point color for only 1 section #678623

    Hey a00109943,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    
    .page-id-39 li::before {content: "•"; color: #ff0066;}
    .page-id-39 li {list-style:none!important;}
    

    Best regards,
    Vinay

    in reply to: Social icon in mobile menu #678622

    Hey envapk2,

    Please try adding this at the very end of your themes / child themes functions.php file:

    function mobile_menu_social_icons(){
    ?>
    <script>
    jQuery(document).ready(function(){
      var htmlString = jQuery('.social_bookmarks').html(),
      mobileMenu = jQuery('#mobile-advanced');
      mobileMenu.prepend('<ul class="noLightbox social_bookmarks">' + htmlString + '</ul>');
      console.log('<ul class="noLightbox social_bookmarks">' + htmlString + '</ul>');
    });
    </script>
    <?php
    }
    add_action('wp_head', 'mobile_menu_social_icons');

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    /* Mobile menu social icons */
    
    #mobile-advanced [data-av_iconfont='entypo-fontello']:before {
        font-family: 'entypo-fontello';
    }
    
    #top .social_bookmarks li a:before, #mobile-advanced .social_bookmarks li a:before {
        -webkit-font-smoothing: antialiased;
        -moz-osx-font-smoothing: grayscale;
        font-weight: normal;
        content: attr(data-av_icon);
        speak: none;
    }
    
    #mobile-advanced ul.social_bookmarks li, #mobile-advanced ul.social_bookmarks li a{
        border:0!important;
    }
    #mobile-advanced .social_bookmarks li a:before {
        color: #666;
        font-size: 30px!important;
    }
    
    #mobile-advanced .social_bookmarks li > a:before {
       font-size: 20px;
    }
    

    If you still have any issues please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    in reply to: flat design -turn off image overlap when scrolling #678620

    Hey Nancy,

    Thank you for reaching out to us. Please add the full screen sliders inside the color section to avoid overlapping.

    Best regards,
    Vinay

    in reply to: Mega menu not aligned correct #678619

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Please remove custom css added in Enfold > General Styling > Quick CSS or in child theme styles.css and refresh the page the mega menu should work correctly.

    To find out which code is causing this issue add the code code one block at a time and refresh the page.

    Best regards,
    Vinay

    in reply to: Phone Number – Header or Menu #678618

    Hi,

    Please add the phone number info in Enfold > Header > Extra Elements section and we can help you with the css.

    Best regards,
    Vinay

    in reply to: Background header picture not showing transparent areas #678587

    Hi,

    It’s not clear what you are trying to achieve Would you mind posting us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)

    Best regards,
    Vinay

    in reply to: menu and logo not showing up on page load #678584

    Hi,

    Glad you figured it! We really appreciate it if you rate our theme on themeforest .
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: menu and logo not showing up on page load #678583

    Hi,

    Glad you figured it! We really appreciate it if you rate our theme on themeforest .
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Advanced Layout Editor not Working #678582

    Hey aiepro,

    I checked your site for any issues with the layout builder but did not come across anything unusual other than the “Wordfence” plugin was blocking a few actions on the layout builder. If you face any issue please deactivate “Wordfence” plugin and check it out.

    As of now everything seem to work correctly but in case you have any issue please let us know exactly how we can re-produce the issue so we can help you better.

    Best regards,
    Vinay

    in reply to: Hyperlinks won't work #678580

    Hi,

    We have added the below css in Quick CSS please review the site now :)

    #top h1 a, #top h2 a, #top h3 a, #top h4 a, #top h5 a, #top h6 a {
        text-decoration: underline!important;
    }

    Best regards,
    Vinay

    Hey grahambayne,

    Please use three 1/3 column instead of a grid row. In the 1/3 column edit options select no spacing.

    Let us know if you have any questions.

    Best regards,
    Vinay

    in reply to: number of items in latest portfolio widget #678574

    Hey babayard,

    Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: You may also like, blog comments and excerpt content #678573

    Hey rotaryerin,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    .related_posts {
       display:none!important;
      }
    

    Please provide a precise link to the excerpt page where we can inspect the elements.

    Best regards,
    Vinay

    Hey redping,

    The video appears in the lightbox when I click the link in the footer. Please elaborate if you need any further help on this issue.

    Best regards,
    Vinay

    in reply to: Mobile Version Not Active with Site Redirect #678563

    Hey mc_jones,

    The stylesheet is loading and the media queries should kick in irrespective of the domain name as it only depends on the screen width.

    Have you tried to view the site on mobile when the URL masking is turned off? Does it work correctly ?

    Best regards,
    Vinay

    in reply to: Animated countdown is not working with wp 4.6 #678560

    Hi,

    @M|C Mods try to keep the focus on the main topic as several issues in one ticket leads to confusion. Please search in the forum or google with a prefix “Kriesi” or “Enfold” If you do not find a solution go ahead and create a new ticket. If you already have a ticket please await one of our Mods will get back to you.

    For those who are facing the same issue please share the link to your site.

    Best regards,
    Vinay

    • This reply was modified 9 years, 5 months ago by Vinay.
    in reply to: Google map still doesn't work with update 3.71 #678559

    Hey!

    Thank you for your kind co-operation. I have checked your settings and everything seem to be correct but it is unusual why the maps are not working for you. We have informed Kriesi about this issue. Please keep the logins active until further notice from us so we can troubleshoot this issue.

    Please note it might take some time to troubleshoot but we will keep you posted on it also provide us with your google account details to test with a new API key.

    Regards,
    Vinay

    • This reply was modified 9 years, 5 months ago by Vinay.
    in reply to: Gloabl Google Maps API Key? #678163

    Hi,

    We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.

    But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/

    This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)

    Best regards,
    Vinay

    Hi,


    @winnieandbuzz
    thank you for sharing the solution here, we really appreciate it.

    For those of you who might still have an issue please create a new ticket with your login details so we can help you better :)

    Best regards,
    Vinay

    in reply to: Autoresponder not working #678155

    Hey Josh,

    Please refer to this link and perform the steps mentioned here to resolve this issue.

    Best regards,
    Vinay

    in reply to: FULL LENGHT SLIDER OR PICTURE IN TOP HEADER #678150

    Hi,

    We are more than happy to point you in the right direction so you can achieve what you are looking for please follow the steps below.

    1. Create a header widget area and paste the slider shortcode.

    2. Enable debug mode so you can copy and paste the slider shortcode in the header widget area.

    After this is done you need to add custom css code and fine tune to achieve exactly what you are looking for. This will take a lot of custom coding and it is out of our support scope as there is no easy way to do this with a small snippet of code that we can provide you with.

    Best regards,
    Vinay

    in reply to: Menu background color for parallax menu #678144

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Best regards,
    Vinay

    in reply to: Tag archive page blank #678142

    Hey gerardbao,

    Thank you for reaching out to us. One of the reason tag’s are not showing correct result is due to a plugin conflict.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    in reply to: Move Mega Menu Up #678139

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    #top #header.av_header_transparency .avia_mega_div {
        margin-top: -37px;
    }
    

    Best regards,
    Vinay

Viewing 30 posts - 5,491 through 5,520 (of 10,428 total)