Hi,

Thank you for bringing this to our notice we really appreciate it and surely will correct this asap :)

Best regards,
Vinay

Hi,

I tried to troubleshoot this issue but the login credentials you provided do not work for me. The WP admin page is password protected. Would you mind checking once again and then send us working login credentials?

The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

Google services like the map feature is now constrained to work with an API key. It is easy to get the Google API key please refer to this link

Add your API key in the theme options Enfold > Google Services

While setting up the API key make sure to add /* at the end of your site name in the API options.

Example http://kriesi.at/*

I have created the API key for testing purpose please find it in the private content. Add it to Google services section in the Enfold theme options and let us know if it works.

If it does not use a plugin like https://wordpress.org/plugins/api-key-for-google-maps/

Best regards,
Vinay

Hi,

I have altered the code and added the below code

.av-masonry-image-container:hover, .av-inner-masonry:hover {
     background-color:red!important;
     opacity:.95!important;
}
.av-masonry-image-container {
margin-right:2px;
margin-bottom:2px;
}

Please review the site now :)

Best regards,
Vinay

Hi,

I tried to deactivate the plugins and check for any conflicts but it appears that the code you may have added in functions.php is not as per the documentation. Please remove the code and add a child theme. kriesi.at/documentation/enfold/using-a-child-theme/

Best regards,
Vinay

Hi,

Thank you for the info. We have changed the fullscreen slider element to a color section and added ID #home-top so it can be recognised by the menu item. Please review the site and let us know.

Thank you for using enfold :)

Best regards,
Vinay

Hi,

The maps API key you had earlier was not correctly created.

While setting up the API key make sure to add /* at the end of your site name in the API options.

Example http://kriesi.at/*

I have added a personal API key for testing purpose please create your new API as mentioned above and add it only in the Google API key plugin settings. If the API key is added in multiple places it will cause a conflict.

Best regards,
Vinay

Hi,

Please add the below code to Quick CSS

select * {
    color: #000!important;
}

I have checked the site with the above code and it looks good on my end. You may not see the changes until the cached files are cleared in your browser.

Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

Best regards,
Vinay

• This reply was modified 9 years, 5 months ago by Vinay.

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

#top .av-custom-form-color select *{
    color: #000!important;
}

Best regards,
Vinay

Hey acmadsen,

A plugin conflict may be one of the reason for this issue.
To find which plugin is causing the conflict please follow these steps:

1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

We await the results of your plugin compatibility test.

Thanks for your cooperation :)

Best regards,
Vinay

Hey segevmo,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.avia-search-tooltip {
	left: 116px!important;
}

Best regards,
Vinay

Hi,

Glad we could help! We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Vinay

Hey Armstrong88,

I tried to troubleshoot your site but looks like a different theme is active. Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• FTP username and password.
• The URL to the login to WordPress site.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Best regards,
Vinay

Hey Dutchman,

Please try using a plugin to add or change the existing metadata https://wordpress.org/plugins/tags/metadata

Best regards,
Vinay

Hey bibahbuh,

please remove the code that is added earlier and try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

.av-inner-masonry:hover {
	background-color:#ff0000!important;
	opacity:.95!important;
}

Best regards,
Vinay

Hey Sparrisen987,

Please remove the page from Appearance > Menu to remove the link from header.

To create password protected pages please check this link https://codex.wordpress.org/Using_Password_Protection

Let us know if you have any questions :)

Best regards,
Vinay