Forum Replies Created
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September 1, 2016 at 7:00 pm in reply to: Adjusting slider caption location/font size on one page in mobile views #680908
Hi,
There is no easy way to do what you are trying to achieve you probably need to hire a freelancer as it will take a lot of time for this customisation.
The code we provided earlier will look like the below screenshot.

Please feel free to let us know if you have any questions.
Best regards,
VinayHi,
Glad we could help!
If you haven’t already rated our theme we really appreciate it if you take a minute and rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHey MargitW,
I’m very sorry I cannot relate your issue to the old ticket. Please elaborate what you are trying to achieve?
Best regards,
VinaySeptember 1, 2016 at 1:54 pm in reply to: IMPORTANT! Down arrow needs to be moved up on mobile #680706Hi,
Glad it’s sorted for you :) To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold.Best regards,
VinayHi,
@acr24 it must be an issue with the CORS please backup your htaccess file and try add it in a new file that should work for you. If you still have any issues please create a new ticket and provide us the FTP and WP login access to further trouble shoot.
@tremblayly Have you tried the steps suggested here http://kriesi.at/documentation/enfold/enable-cors/ if you still have an issue please share the URL for your site.Best regards,
VinayHi,
Thanks you for reaching out to us :)
I tried to troubleshoot this issue but all I see is an empty page(screenshot attached).
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHi,
Thank you for sharing the credentials. For testing purpose I have deactivated the plugins for you. Now the Edit option on the front end works fine.
To find which plugin is causing the conflict please follow these steps:
1. Go to your plugins page > Deactivate all active Plugins (This is already done skip to next step).
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinaySeptember 1, 2016 at 1:16 pm in reply to: Enfold Avia – How to do not display current item in sidebar menu #680688Hey gmpublique,
Would you mind posting us a link to your site where we can inspect the element and if possible a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)
Best regards,
VinayHey endanight,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey!
The maps look fine on your site it appears you got this one sorted?

Let us know if you have more questions we are happy to help :)
Cheers!
VinayHey Krissie,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
On a brighter note we have not come across any known issue with this plugin and you might want to try adding it in a “Text Block” element and that should hopefully work for you :)
Best regards,
VinayHi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
We created a new API key for testing purpose with my Google Account and added it in Enfold > Google Services > API Key for maps. The maps are working fine now :)
Please create your own API key with your google account and add it in Enfold > Google Services
Make sure to delete all old API keys and create a new API key and add the URL in this format
*.aqua-marina.com/*
Google services like the map feature is now constrained to work with an API key. It is easy to get the Google API key please refer to this link
http://kriesi.at/documentation/enfold/how-to-register-a-google-maps-api-key/If you already created an API key please delete all old API key’s.
While setting up the API key make sure to add
*before and after the domain name without http, www or https.Example *.kriesi.at/*

Add your API key in the theme options Enfold > Google Services
Best regards,
Vinay-
This reply was modified 9 years, 5 months ago by
Vinay.
September 1, 2016 at 11:19 am in reply to: Avia Drag and drop doesn't work in WP 4.5 and 4.6 with Enfold 3.7.1 #680633Hi,
A plugin conflict may be one of the reason for this issue.
If you are not sure it is Yoast SEO and would like to find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
If you are sure it is Yoast that is causing the issue please update your plugin to latest version or try using an alternate plugin.
Best regards,
VinayHi,
Glad this is sorted! To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinaySeptember 1, 2016 at 11:16 am in reply to: Copy page template to other version of the website #680626Hi,
It sure is not created by our theme it must be either some backup service from your hosting company or a third party plugin. Please try deactivating all plugins and rename the folders to
languages-old-1
plugins-old-1
themes-old-1and check if the same issue happens. If not re-activate the plugins one by one.
Best regards,
VinaySeptember 1, 2016 at 11:14 am in reply to: How to turn off background images on pages – Please help! #680622Hi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHey xfacta,
Please enable debug mode http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/
Copy the single product shortcode and add it to the homepage or any other page you like.
Let us know if this helps.
Best regards,
VinayHi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Glad this is sorted for you :) Please use an alternate plugin.
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHey dfds,
To change the button color Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
.avia-button { background-color:gold!important; }most of the colors can be customised from Enfold > General Styling and Enfold > Advance Styling options.
If you need further help please let us know specifically what you would like to change and we will be more than happy to help you :)
Best regards,
VinaySeptember 1, 2016 at 9:31 am in reply to: Google Maps API error: Entered the API in the theme options field with no luck? #680570Hi,
Glad it’s sorted! We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
Every website has different settings and uses different plugins so one of these things will be causing a conflict.
A few ways to zero down on the issue is
1. Please disable all plugins and activate only the BWP plugin to check if it works fine. ( You will come to know if it is a plugin conflict)
2. You can then try to switch the theme to the default wordpress theme and check if it works fine. (You will come to know if there is an issue with the server or htaccess settings).Best regards,
VinayHi,
I can see the social icons active in the mobile menu. Please check the attached screenshot and if you do not see the same go ahead and refresh the browser cache.

I have added the below css to fine tune the social icon.
#top .social_bookmarks { margin: 0 0 0 22px!important; } .social_bookmarks a:before { top: 2px!important; margin-left: -13px!important; }Best regards,
VinayHi,
Apparently iFrame redirects are in existence even before the responsive sites started trending, so basically when you mask the URL it wont work. Please get in touch with your hosting company and ask them to merged the two sites so they share the same identity to resolve this issue.
Please check this link for more info http://wordpress.stackexchange.com/questions/212223/mobile-version-issue-when-domain-forwarding-with-masking
Best regards,
Vinay-
This reply was modified 9 years, 5 months ago by
Vinay.
September 1, 2016 at 6:39 am in reply to: How can I have my video appear in an iframe or lighbox from the main body? #680494Hi,
Thank you for the clarification.
It appears you are using a video element which is working as intended to.
To open video links in light box please add the videos in the below format.
<a href="http://www.youtube.com/watch?v=qqXi8WmQ_WM" rel="prettyPhoto" title=""><img src="images/thumbnails/flash-logo.jpg" alt="YouTube" width="60" /></a>Or try using this plugin https://wordpress.org/plugins/tubepress/
Best regards,
VinayHi,
Thank you for elaborating the issue. like you said when I create a new page the ALB options are disabled. Do we have your permission to deactivate all active plugins and troubleshoot this issue?
Best regards,
VinayAugust 31, 2016 at 5:34 pm in reply to: .header-scrolled class not available in header with custom pixel value #680214Hey teme,
Have you activated the header in Enfold > Header > Header Behaviour ?
If it is still not working for you Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey salai_com,
This seem to be an issue with the mail server. It would be interesting to know what your hosting company has to say about this. Please let us know once you contact the hosting guys about this issue.
Best regards,
VinayHey Gian Maria,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
Vinay -
This reply was modified 9 years, 5 months ago by
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