Forum Replies Created
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AuthorPosts
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September 17, 2016 at 3:23 am in reply to: Search results page is formatted differently than the demo #687795
Hey stanbrid,
Sorry for the late reply, and thank you for sharing the screenshots.
The major difference that I notice are page title and sidebar in the search result page.
If you have disabled the sidebar on the pages in Enfold > Sidebar options then the sidebar won’t show in the search pages.
To enable it please go to Enfold > Sidebar > and select Right sidebar on pages as seen in below screenshot.

Then make sure the sidebar has some widgets added in Appearance > widgets > sidebar
To display the page title please go to Enfold > Header > Header Layout > Header Title and Breadcrumbs > Select the options that suit your design best from the drop down list.
If you still have any issues please share the login details in private content.
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
Hey marscui,
Sorry for the late reply, that is the expected behaviour of advanced layout builder. Advanced layout builder does not use the default WooCommerce loop. The reason for this is to provide complete control to the user while building a custom product page. If you want all of the regular product information, images, etc etc, to display then it would be best to use the default editor.
The “Plugin Additions” tab in the layout builder provides some extra options to add product details such as the add to cart button. Please use the default editor if you’re planning to install third party woocommerce extensions as the ALB do not use the default WooCommerce loop.
Best regards,
VinayHi,
If I understood correctly you like to add the page “Blog Reyes Magos” to the menu correct?
There was no content added in the page “Blog Reyes Magos” hence it was showing blank. I added some test content and it seem to work fine.
If this is not what you are looking for please elaborate the issue and let us know what exactly you are trying to achieve.
Best regards,
VinaySeptember 17, 2016 at 2:49 am in reply to: Getting Errors in error_log when loading fontello font pack #687792Hi,
Sorry for the late reply. I tried to troubleshoot this issue however the credentials you provided should have admin access as the user role to further troubleshoot this issue. Right now the user role is set to subscriber or author may be.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Please update the same and get back to us so we can further investigate this.
Best regards,
VinaySeptember 17, 2016 at 2:45 am in reply to: Enfold: Removing the search magnifying glass and adding in the search field #687791Hi,
Sorry for the late reply, did you figure this one out? The search bar and the icon look good on my end. If you still have any issue with the alignment please share a mockup of the same and the browser details so we can further help you :)
Best regards,
VinaySeptember 17, 2016 at 2:18 am in reply to: Uncaught Error: Syntax error, unrecognized expression #687787Hi,
Sorry for the late reply, I tried to re-create a new slider and the same error occurs but after clicking the arrows the slider seem to work fine. Would you mind telling us which php version is being used on your server?
Please try to update the theme manually
1. Download a fresh copy of the theme from themeforest.
2. Backup the enfold theme folder.
3. Delete the enfold theme folder.
4. Upload the newly downloaded theme folder.
5. Add a child theme http://kriesi.at/documentation/enfold/using-a-child-theme/
6. Activate the child theme from Appearance > Menu.more details here – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Let us know if this helps.
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
Hi,
Sorry for the late reply, Glad you have the latest version 3.8 please follow the below steps to make a 6 column footer :)
I would have replaced the files on FTP for you however I’m afraid to do it without your permission and proper backing up of 3 files.
Please backup the below 3 php files and download the edited files from here and replace it on the FTP.
wp-content\themes\enfold\footer.php
wp-content\themes\enfold\includes\admin\register-admin-options.php
wp-content\themes\enfold\includes\admin\register-widget-area.phpDon’t forget to add the CSS in Quick CSS.
div .one_sixth { overflow: hidden; z-index:1; margin-left: 3%; width:14.0%; float:left; position:relative; }This should work 100% for you if you have any issues please backup these 3 files and give us permission to replace these 3 files on FTP for you.
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
Hi,
Sorry for the late reply. Please try adding this at the very end of your themes / child themes functions.php file.
Best regards,
VinayHey!
Thank you for your contribution and we really appreciate it. I have informed Kriesi about the same as well :)
Best regards,
VinayHi,
I checked the site navigation (including subpages) on a android mobile and the anchor links looks good on my end. You may not see the changes until the cached files are cleared in your browser.
Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.
Or you could also check it on a different mobile phone from which the site was not accessed earlier. This will ensure that the browser cache is not an issue here (If any caching plugin is active you need to disable it to view changes as well).
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
September 16, 2016 at 8:15 pm in reply to: Need to access the Submit Button on checkout page #687709Hi,
I hope these links might be helpful for you.
https://gist.github.com/mikejolley/1604009
http://wpquestions.com/question/showChrono/id/8738
We would love to help you further but to go into specific details would take a lot of time.
If you need more specific info about the WooCommerce plugin, request you to kindly contact WooCommerce support as they know their plugin the best.
Best regards,
VinaySeptember 16, 2016 at 8:05 pm in reply to: Gallery images jpeg will not upload: Error Message Happening #687704Hi,
In my previous reply I requested for the wordpress site credentials to check for the same as you mentioned. However the credentials you provided are for hosting control panel from which we won’t be able to take a look at the wordpress backend.
Please share the login details for your wordpress site in private so we can troubleshoot this issue for you and also if possible upload the images that are not working for you to imgur.com so we can try to reproduce the issue.
Best regards,
VinaySeptember 16, 2016 at 7:53 pm in reply to: Website not displaying in Internet Explorer 11.0.9 #687699Hi,
The site only opens on chrome and not on IE. I’m not sure if it is due to any custom code. Please deactivate the Enfold theme and activate wordpress default theme for testing purpose and check if the default theme opens in IE.
If it does then try to remove all custom code and de-activate all active plugins and check again in IE and let us know if it helps.
Best regards,
VinayHey Rachel,
To target individual elements please enable custom css class name by following the steps provided here http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/ and add the css to Quick CSS along with the custom css class name.
If you have any issue please get back to us after you add a custom css class name to the video element.
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
Hi,
We need to take a closer look please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinaySeptember 16, 2016 at 6:38 am in reply to: Website not displaying in Internet Explorer 11.0.9 #687245Hey cortiz001,
I got a virus alert when I open your site in IE. May be that’s why IE is blocking your site. Could you please check with the hosting company if they can help remove the virus from the server?
Best regards,
VinayHey derherbstler,
Do not add them in code block. WordPress already comes loaded with jQuery you only have to enqueue the 3rd party plugin in wordpress.
Please check the below links for more info
Here is an example of the same http://stackoverflow.com/questions/12130390/wordpress-plugin-with-3rd-party-jquery-plugin-integration
Best regards,
VinayHi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinaySeptember 16, 2016 at 5:02 am in reply to: Gallery images jpeg will not upload: Error Message Happening #687194Hi,
Do not worry we are here to help! If you followed the instructions provided earlier and still have an issue increasing the hardware memory is restricted to hosting company only hence Basilis suggest to check with the hosting guys :)
If you still have any issue after following the steps provided Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHi,
Thank you for the suggestion it’s a good idea.
Best regards,
VinayHi,
The code works on my local installation, I will set up a demo for you on your site then we can easily replicate it to the other pages, please give us a bit more time.
Best regards,
VinayHi,
Glad we could help!
We really appreciate it if you rate our theme on themeforest .
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
VinayHi,
As andy mentioned the steps are listed in our documentation. I see you have added a border button. Please select colored button instead of border button in Appearance > Menu > Menu item that need to look like a button.
or simply add the below css
#menu-item-158 .avia-menu-text{ color:#FFF; background-color: #699d56; border:none!important; }Best regards,
VinaySeptember 16, 2016 at 4:37 am in reply to: Enfold Google Maps Widget troubleshoot. Map wont link location #687182Hi,
Sorry for the delay, we need to take a closer look Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinaySeptember 16, 2016 at 4:36 am in reply to: portions of Advanced Slider cut-off on SurfacePro #687179Hi,
Would you mind posting us a screenshot/mockup of what you would like to achieve? You can upload the screenshot to imgur.com or dropbox and share the link here :)
Best regards,
VinayHi,
Sorry for the delay, Please retain the previous code and add this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
#top #header.av_minimal_header #menu-item-2111 .avia_mega_div { left:auto!important; right:0!important; }If you do not see the result after adding this code The site looks good on my end. You may not see the changes until the cached files are cleared in your browser.
Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

I’m not sure why it went blank try to update it from the theme. If you do not see the update options in the theme please go to Dashboard > Updates > Check manually and wait for wordpress page to show the result with the new themes and plugins. If you still do not see Enfold Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.
If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/
Best regards,
VinaySeptember 16, 2016 at 4:21 am in reply to: How to fix the problem with the fetch coordinates? #687175Hi,
The API key should be created as suggested by Google and everything works fine. Please try adding the below API key or provide us your google account details in private so we can help you create an API key.
Best regards,
VinayHi,
Sorry for the delay and thank you for elaborating the issue. Yes adblock was on.
I checked on an android tablet and as mentioned the white space appears in landscape mode only. It worked fine on portrait mode.I’m unable to reproduce the issue on desktop to troubleshoot.
1. Please remove all custom CSS that is added to modify the header.
2. Disable the caching plugin.
3. Add the code one block at a time and refresh the page on the tab.You will come to know which custom code is causing the issue, we can help you with it.
Let us know if this helps.
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
September 11, 2016 at 12:31 am in reply to: portions of Advanced Slider cut-off on SurfacePro #684624Hi,
The image need to look proportionate in all screens. Some screen width is small and the slider height reduce accordingly. So please increase the image height and add the main content of the image in the center. You need to use a photo editing software like photoshop to achieve this.
Best regards,
Vinay-
This reply was modified 9 years, 4 months ago by
Vinay.
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This reply was modified 9 years, 4 months ago by
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