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Hey traceesioux,
I’m assuming nothing happens when you click on the email links, is that correct?
This is because by default some browsers do not handle the mailto links let’s make sure your browser is setup correctly to handle the mailto links please follow the steps mentioned below.
Steps:
1. If you are using chrome go to Chrome Settings > Content Settings > Manage Handlers
2. If Manage Handler setting is empty click on the double diamond icon that appears when you first login to gmail and select “Allow” mail.google.com to open emial links and repeat the first step.

This should open the email links in the browser.
If you still have any issue check the mail to links is setup as mentioned here https://css-tricks.com/snippets/html/mailto-links/
We recommend using the contact form as mailto links on some browsers depend on the user settings and I’m sorry the contact form does not look good on your end, I would love to help you set it up the way you like it please upload a screenshot/mockup of what you are trying to achieve to imgur.com and share the link here so we can help you better :)
I hope you will like enfold contact form better :-)
Best regards,
VinayHey norcalnathan,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey!
As I understand when a user visit your site they need to see the hamburger menu with the word “Menu” instead of the three line on the desktop. Is that correct?
Should you have any issue please place the code provided in the example link by Yigit and change the 1024px to a much higher value in the below line
@media only screen and (max-width: 1024px) {or try activating the hamburger menu from Enfold > Header > Header Layout > Display of menu items > Icon menu
Should you have any issue please upload a screenshot/mockup to imgur.com and share the link here so we can help you better :)
Best regards,
VinayHey Muhammad Ali ,
Thank you for contacting us, It’s not clear from which site you placed the order. Please elaborate the issue.
Should you need any technical support please register here kriesi.at/support/register
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example : https://kriesi.at/support/enfoldScroll to the bottom of the page to open a new ticket.
Best regards,
VinayHi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
#main #after_section_1 > .container { padding:0 10px!important; } .sidebar_left .inner_sidebar { margin-right: 20px; } .template-page.content{ padding-left:20px!important; }Best regards,
VinayHey swotmarketing,
I do not see any menu in the footer in the link you provided.
You can try this css
footer li > a > .avia-menu-text { color: gold!important; }If that does not work for you please provide a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHey paultho,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
footer li.current-menu-item > a > .avia-menu-text { color: gold!important; }Are you using a child theme to add custom code? Please check http://kriesi.at/documentation/enfold/using-a-child-theme/
Best regards,
VinayJanuary 9, 2017 at 12:10 pm in reply to: How to fix blog post title overlapping in mobile mode? #731086Hey bearsnuggle,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
#top .blog-categories h3 a word-break: break-word; font-size: 20px; }Best regards,
VinayHey paultho,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
@media only screen and (min-width:989px) { #main .container_wrap_first > .container { padding-right:0!important; } .sidebar { position: absolute; top:0; right:0; padding-right:50px!important; bottom:0; max-width:calc(25% - 50px); background:gold; }}Best regards,
VinayHi,
There was an error message in Appearance > Menu > VeryMarta2014 main menu

For troubleshooting purpose I have deleted this menu please add it back with a valid link and check the rest of the menu items and eliminate any invalid menu items.
When we deactivated all active plugins for testing purpose the only error that show up in console is the type kit errors and when referring to the error message it appears the domain name is not added in the typekit https://helpx.adobe.com/typekit/kb/troubleshoot-adding-fonts-website.html

There sure is a conflict with one or two plugins kindly deactivate all and re-activate one plugin at a time and refresh the page while keeping the console tab open (Right click and inspect to access the console tab).
This could be the reason the js is not executing correctly.
Best regards,
VinayHi,
I had to remove some css code related to the header widget as this code will make it difficult to place the elements in header as per your requirements.
Please find the old code here (link in private) and back it up if you should need this in the future.
Please let us know where is the fall back menu coming from? How did you add it?
It is recommended to use the menu feature available in Dashboard > Appearance > Menu and create your own menu.
This way it is easily manageable and we can provide you with custom code to make the header look like your screenshot.
Awaiting your reply.
Best regards,
VinayJanuary 8, 2017 at 6:55 pm in reply to: How to have a full width submenu automatically display on all pages #730892Hi,
1. You need to use a child theme and add the code in the child theme footer.php that way when the theme get’s updated your customizations won’t be lost.
For more info please check http://kriesi.at/documentation/enfold/using-a-child-theme/2. :)
3. To give access to submenu on touch device please use a # instead of the about page link and make the actual about page a subpage.
Best regards,
VinayHi,
I checked your site and the banner appears on top of the menu bar please see attached screenshot. You may not see the changes until the cached files are cleared in your browser.
Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.
Best regards,
VinayJanuary 7, 2017 at 6:24 pm in reply to: add opacity in the footer area only for the background image #730733Hi,
You are most welcome :)
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
@media only screen and (max-width: 767px) { .responsive #top #footer > .container { width:100%!important; padding: 0 10vw!important; }}Best regards,
VinayHi,
I checked your site and all the links on the icons are pointing to http://your-domain.com/services/ it should point to the section ID example http://your-domain.com/services/#section-ID
You are missing out on the #ID please check the color section options in the test section page I setup earlier (link in private) here you will notice I have added a unique ID to distinguish each section in the section ID.
Please add unique ID for each service section and point each icon to that section with the ID in the URL.
Best regards,
VinayHi,
To know more about the error message please check the console tab when you right click the page and inspect (attached screenshot of the same).
We need to take a closer look at this issue please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHi,
We are releasing a major update mostly should by the end of Jan. I hope you will not need this custom code after you receive the update :)
Thank you for your understanding.
Best regards,
VinayJanuary 6, 2017 at 10:37 pm in reply to: add opacity in the footer area only for the background image #730550Hi,
You can update the code as below
Please adjust the padding 10vw to any value that suits your design :)
vw stands for viewport width.
#footer > .container { max-width:100%!important; background:rgba(0,0,0,0.8)!important; padding: 0 10vw; }Best regards,
VinayHi,
I have tested this code and it works!
Please try this Quick CSS
#footer { border: none!important; }If you are using any caching plugin the changes may not reflect so deactivate it and try again :)
Best regards,
VinayJanuary 6, 2017 at 10:31 pm in reply to: Your theme (Enfold Child) contains outdated copies of some WooCommerce template #730546Hi,
You can ignore this warning or delete the woocommerce pages and re-import the pages from the plugin.
Go to the “System Status” tab on Woocommerce
Click on the “Tools” tab at the top of the page
On that page, the sixth option down is called “Install pages”.
Clicking that will “install all the missing WooCommerce pages. Pages already defined and set up will not be replaced.”Best regards,
VinayHi,
Yes it is possible to link to different section from icons on homepage.
The example is to illustrate how it can be done.
Please try to link the sections to the icons( when you click the icon it has a option to place the link ) on the homepage as shown in the example :)
Best regards,
VinayHey Smaskit6,
There are some js errors in console and due to a conflict with a plugin the menu is not working properly.
To find which plugin is causing the conflict please follow these steps:1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.We await the results of your plugin compatibility test.
Thanks for your cooperation :)
Best regards,
VinayJanuary 6, 2017 at 10:22 pm in reply to: How to have a full width submenu automatically display on all pages #730542Hi,
Great we are on the same page!
1. To correct the URL’s please copy and paste the code into a text editor like sublime text and replace all the URL’s
<a href="http://dev.domain.com/" itemprop="url">
2. To change the background color please use the below CSS#menu-main-lower { background: #17ba71; } #top #menu-main-lower > li > a { border-color: #FFF; }3. The mobile menu works fine could you please elaborate what is not showing ?
Best regards,
Vinay-
This reply was modified 9 years ago by
Vinay. Reason: Edited domain name
Hi,
Yes it is possible…
The header background color can be updated from Enfold > General Styling > Logo Area > Background Color
The menu link colors can be changed from Enfold > Advanced Styling > Main Menu Links > Edit
Best regards,
VinayHey kilimats,
You can remove the footer border from Enfold > General Styling > Footer > Border Color
Please delete the border color value and save the settings :)
Best regards,
VinayHi,
We need to take a look at the page element to let you know where it is set Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHi,
When you copy the code from here the signs get converted to ascii values for example “>” will be copied as ” > ; ” that’s what Yigit is trying to say :)
The logo overlaps when you change the screen size…
Please change 30vw in the above code Yigit provided to approx 650px
Your code should look like
.av-main-nav > li:nth-child(3) { margin-right: 650px; }Feel free to change this value to suit your design.
If you still have an issue you can do 2 things to avoid the overlapping issue and make everything look nice on all screen size…
1. Change the way you setup the logo center and split the menu please check https://kriesi.at/support/topic/logo-center-menu-left-and-right-2/#post-724306
2. Activate the mobile menu around 1000px when things start to run into each other using the below CSS in Enfold > General Styling > Quick CSS.
@media only screen and (max-width: 1024px) { nav.main_menu {display:none !important;} #advanced_menu_toggle, #advanced_menu_hide {display:block !important; } }Best regards,
Vinay-
This reply was modified 9 years ago by
Vinay.
Hi,
Copy the text shadow css rule
text-shadow: 2px 2px 2px #000;and paste it in the “pust-top” selector css code I provided in the other ticket.
So it should look like
.pust-top { position: absolute; top: 0; left: 50%; transform: translateX(-50%); text-shadow: 2px 2px 2px #000; }My bad it’s suppose to be “push-top” and not “pust-top” :P
Best regards,
VinayHey ycoleman31,
I checked the setting and it appears to be fine. When I scroll the homepage the header sticks to the top please check the screenshot below. You may not see the changes until the cached files are cleared in your browser.
Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

If you still have any issue please let us know which device and browser you are facing this issue and if possible upload a screenshot/mockup to imgur.com and share the link here so we can help you better :)
Best regards,
Vinay-
This reply was modified 9 years ago by
Vinay.
Hi,
To link different sections from homepage
Add different color sections on the service page with unique #ID example : see private Page with unique #ID
Create new menus with link to the sections http://www.yoursite.com/page/#section-ID
Please check the links in “Section menu” in Appearance > Menu > Section menu
Place your menu on homepage or any page that’s all :)
I have created a test page please check it in private.
Best regards,
Vinay -
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