Page 882 – Support | Kriesi.at – Premium WordPress Themes

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June 9, 2018 at 4:44 pm in reply to: Thumbnail generation inconsistent for shop catalogue and product images #970455

Victoria
Inactive Moderator

Hi Thyracont_Vacuum,

I suggest you delete all the cropped category images and use the plugin

Simple Image Sizes

https://kriesi.at/support/topic/how-to-disable-enfold-creating-media-image-sizes/#post-305250

Best regards,
Victoria

June 9, 2018 at 4:41 pm in reply to: Tab Section not responsive on mobile devices #970454

Victoria
Inactive Moderator

Hi andoni34,

Could you please attach some screenshots of the issue?

Best regards,
Victoria

June 9, 2018 at 4:35 pm in reply to: Mega Menu #970452

Victoria
Inactive Moderator

Hi,

Best regards,
Victoria

June 9, 2018 at 4:32 pm in reply to: favicon with a transparent background appears solid #970451

Victoria
Inactive Moderator

Hi,

Best regards,
Victoria

June 9, 2018 at 4:28 pm in reply to: Can't import a Fontello Icon #970449

Victoria
Inactive Moderator

Hi eduardomejicano,

Please check if you have the PhpZip extension enabled on your server.

Credentials did not work for me. Could you please update the credentials?

Best regards,
Victoria

June 9, 2018 at 4:27 pm in reply to: Beitragsseite lässt sich nicht bearbeiten #970448

Victoria
Inactive Moderator

Hey Andreas_BS,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 9, 2018 at 4:26 pm in reply to: Hiding the Additional Items #970447

Victoria
Inactive Moderator

Hi abmich,

I don’t see the top bar. Did you get it working for you?

Best regards,
Victoria

June 9, 2018 at 4:12 pm in reply to: Image mouseover overlay is smaller than the image #970443
Victoria
Inactive Moderator
Hi Steve,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.av-caption-image-overlay-bg {
    min-height: 190px;
    min-width: 200px;
    left: -10px;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 9, 2018 at 4:09 pm in reply to: Widget area not showing #970441

Victoria
Inactive Moderator

Hi Lara,

Best regards,
Victoria

June 9, 2018 at 4:07 pm in reply to: Post-blog tags "Elegant" misplaced #970440

Victoria
Inactive Moderator

Hey Walso,

Can you disable caching and minification for now?

Best regards,
Victoria

June 9, 2018 at 4:05 pm in reply to: Color section with transparent header not working Enfold 4.4 + WordPress 4.9.6 #970439

Victoria
Inactive Moderator

Hi tonyhsieh999,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

June 9, 2018 at 4:05 pm in reply to: Color section with transparent header not working Enfold 4.4 + WordPress 4.9.6 #970438

Victoria
Inactive Moderator

Hi briantduncan,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 9, 2018 at 4:03 pm in reply to: How to Delete Enfold Logo on Site and Replace with Mine? #970436

Victoria
Inactive Moderator

Hi Dane626,

Like Guenni007 said you need to use the “logo left – menu right” header layout and from there we can help you adjust it further.

Best regards,
Victoria

June 9, 2018 at 3:57 pm in reply to: Masonry Gallery Issue #970434

Victoria
Inactive Moderator

Hi Snerp,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

June 9, 2018 at 3:56 pm in reply to: Additional font weights via google-webfonts-helper not recognized #970433

Victoria
Inactive Moderator

Hey Barnimer,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 9, 2018 at 3:55 pm in reply to: menus in widget area #970432

Victoria
Inactive Moderator

Hi inaudit,

Tab Section is a fullwidth element and so the sidebar will be pushed below if used together.

You should be running at least php5.6.3 for the code to work properly. Please consider upgrading your php version.

Best regards,
Victoria

June 9, 2018 at 3:09 pm in reply to: Contactform adding privacy checkbox #970426

Victoria
Inactive Moderator

Hey damnsharp,

Here is a thread for you to consider

Checkbox contact formular to data security contract

If you need further assistance please let us know.
Best regards,
Victoria

June 9, 2018 at 3:04 pm in reply to: Special Headings Don't Show up when Blog Posts are Emailed #970425

Victoria
Inactive Moderator

Hi wescrete,

How did you configure the newsletter?

Best regards,
Victoria

June 9, 2018 at 3:02 pm in reply to: Problem with image scaling and button #970424

Victoria
Inactive Moderator

Hey Certificateofconception,

Could you please attach some screenshots of the issue?

Best regards,
Victoria

June 9, 2018 at 3:01 pm in reply to: Aspect Ratio of Embedded YouTube Video #970423

Victoria
Inactive Moderator

Hi MattJensenMarketing,

Credentials did not work for me. Could you please update the credentials?

Best regards,
Victoria

June 9, 2018 at 2:57 pm in reply to: How to add the category above the title of a single post in a child theme #970421

Victoria
Inactive Moderator

Hey Vesna,

Those files need to be added to the child theme, not that you find them there. And make your changes in the newly added files, and you need to preserve the folder structure. What code are you using?

Best regards,
Victoria

June 9, 2018 at 2:54 pm in reply to: Bug: Product info tab not showing on AVL product pages #970420

Victoria
Inactive Moderator

Hi wzshop,

Credentials did not work for me. Could you please update the credentials?

Best regards,
Victoria

June 9, 2018 at 2:53 pm in reply to: Cannot update data privacy page ("service unavailable" error) #970419

Victoria
Inactive Moderator

Hi Org4Europe,

You need to make sure everything is requested over https.
Here are some articles to help you:
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/

Moving to HTTPS on WordPress

https://www.thepolyglotdeveloper.com/2014/12/force-https-pages-wordpress-site/

If you need further assistance please let us know.
Best regards,
Victoria

June 9, 2018 at 2:48 pm in reply to: Breakingpoint der Spalten und Reihenfolge der Spalten ändern #970417
Victoria
Inactive Moderator
Hi M_AVT,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.page-id-24 .main_color.notfullsize {
  min-height: 2px !important;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 9, 2018 at 2:43 pm in reply to: Full Layer slider not working since the last update of enfold #970416

Victoria
Inactive Moderator

Hi cbrssict,

The Layer Slider, for now, has to be added via the Advanced Layout Builder element not by using the shortcode.

Best regards,
Victoria

June 9, 2018 at 2:37 pm in reply to: Full Layer slider not working since the last update of enfold #970414

Victoria
Inactive Moderator

Hi Underkult,

Looks like there is an error in Layer Slider JavaScript. Did you update the theme via FTP to 4.4? Or by the regular update process?

Best regards,
Victoria

June 9, 2018 at 2:20 pm in reply to: Layerslider is loading Google Font – GDPR issue #970410

Victoria
Inactive Moderator

Hi L+T,

You need to remove all the Google fonts added here:

If you need further assistance please let us know.
Best regards,
Victoria

June 9, 2018 at 2:12 pm in reply to: Header image issues after updating to v.4.4.1 #970407

Victoria
Inactive Moderator

Hi nirvana,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 9, 2018 at 2:10 pm in reply to: Cookie consent message bar vs info modal on privacy and cookies #970406

Victoria
Inactive Moderator

Hi Marcel,

Can you please enable the popup solution, so that we can try to help you with the background?

Best regards,
Victoria

June 9, 2018 at 2:08 pm in reply to: Facebook header not showing in widgets #970405

Victoria
Inactive Moderator

Hi condonpb,

Can you please remove the Instagram widget and recreate it?

Best regards,
Victoria
Author

Posts

Viewing 30 posts - 26,431 through 26,460 (of 38,325 total)

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