Page 582 – Support | Kriesi.at – Premium WordPress Themes

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April 4, 2019 at 7:19 am in reply to: Search field conflicts in header hijacking priority #1086797
Victoria
Inactive Moderator
Hi endregan,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Victoria
April 3, 2019 at 6:59 pm in reply to: Pagination at MAGAZIN-Layout #1086651

Victoria
Inactive Moderator

Hi mwi2000de,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

April 3, 2019 at 6:43 pm in reply to: How to set up single portfolio: 2/3 slider like in demo panel on your site #1086649

Victoria
Inactive Moderator

Hey tonyiatridis,

It is a portfolio grid with these settings

https://cl.ly/85b71c01ef35 The accordion is added with the shortcode to the preview text to the gallery of the single portfolio item.

Best regards,
Victoria

April 3, 2019 at 6:37 pm in reply to: Shop Image Banner #1086647

Victoria
Inactive Moderator

Hi Nick,

How are you adding that image there?

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

April 3, 2019 at 6:35 pm in reply to: Blurry icons #1086646

Victoria
Inactive Moderator

Hi Lara,

You can try putting the icons and text in the 2/4 container with the text. The css solution with negative margin might not be nice.

Best regards,
Victoria

April 3, 2019 at 6:31 pm in reply to: Styling Header Main Menu Breaks Image Animations, Counters and Rollovers #1086645

Victoria
Inactive Moderator

Hi hunter_ncmed,

Could you please attach some screenshots of the issue? The credentials did not work, I tried a few times.

Best regards,
Victoria

April 3, 2019 at 6:24 pm in reply to: Google Maps not loading but API/google account setup is correct #1086644

Victoria
Inactive Moderator

Hey 1lizcollins,

You have the header.php and the helper-main-menu in your child theme. Did you have them updated with the fresh version from the parent theme?

Best regards,
Victoria

April 3, 2019 at 8:11 am in reply to: Header layout with widget overflow #1086417

Victoria
Inactive Moderator

Hi babettegcc,

You need to put the image in the text widget and add that widget to the header. And then we can adjust it for you.

Best regards,
Victoria

April 3, 2019 at 8:04 am in reply to: Icon List CSS Error #1086416

Victoria
Inactive Moderator

Hi Niky67,

Please refer to a solution posted here
https://kriesi.at/support/topic/icon-list-element-issue/

Best regards,
Victoria

April 3, 2019 at 7:59 am in reply to: Full-Width Description WooCommerce #1086414
Victoria
Inactive Moderator
Hi Justin,

Please try using this css:
```
#tab-description h2 {
    display: none;
}
```
Best regards,
Victoria
April 3, 2019 at 7:56 am in reply to: Difference of displaying self-hosted videos in post and page #1086411

Victoria
Inactive Moderator

Hi Webkosmonaut,

Can you please disable caching for now?

Best regards,
Victoria

April 3, 2019 at 7:53 am in reply to: How to hide sidebar on single product page #1086408

Victoria
Inactive Moderator

Hi multimood,

Please refer to solutions posted here
https://kriesi.at/support/topic/remove-sidebar-on-product-page/#post-782964

How to disable sidebar in WooCommerce product page?

woocommerce-product-page/embed/#?secret=ND94q36QNK" data-secret="ND94q36QNK" width="600" height="338" title="“How to disable sidebar in <a href="https://automattic.pxf.io/y2XdbN/" target="_blank" rel="nofollow">WooCommerce</a> product page?” — Support | Kriesi.at - Premium WordPress Themes" frameborder="0" marginwidth="0" marginheight="0" scrolling="no">

Best regards,
Victoria

April 3, 2019 at 7:44 am in reply to: Enfold Contact Form, Form Element: Select Element, Multiple Answers #1086402
Victoria
Inactive Moderator
Hi graphicbull,

We cannot really see the screenshot. Can you please upload it to a service like Dropbox and give us the link here.

Best regards,
Victoria
- This reply was modified 6 years, 10 months ago by Victoria.
April 3, 2019 at 7:42 am in reply to: Clicking textbox doesn't result in text #1086401
Victoria
Inactive Moderator
Hi EceSTaLI,

Please try using the following css:
```
@media only screen and (max-width: 479px) {
    .responsive .logo img {
        width: 80%;
    }
}
```
Best regards,
Victoria
April 3, 2019 at 7:38 am in reply to: Headline Rotator not working #1086400

Victoria
Inactive Moderator

Hi jaimemerz,

It is working in FF and Chrome on a Linux machine. Will need to check on a Mac later.

Best regards,
Victoria

April 3, 2019 at 7:37 am in reply to: Enfold 4.2.6 I can not edit page, it is thinking #1086399

Victoria
Inactive Moderator

Hi sabrinayelen,

The website is not loading on my end. Are you blocking locations?

Best regards,
Victoria

April 2, 2019 at 7:55 pm in reply to: content overlapping images #1086237

Victoria
Inactive Moderator

Hi vinayb,

We need to see the actual css and html to be able to propose a solution for you. Please get back to us when you get the website to some testing server.

Best regards,
Victoria

April 2, 2019 at 7:54 pm in reply to: dynamic_avia directory #1086236

Victoria
Inactive Moderator

Hey zimbo,

You can delete all the files in the dynamic_avia directory, there will be another file generated there, which contains the settings from the theme options.

If you need further assistance please let us know.
Best regards,
Victoria

April 2, 2019 at 7:52 pm in reply to: Losing Massive Content on Every Change #1086235

Victoria
Inactive Moderator

Hi Chris,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

April 2, 2019 at 7:51 pm in reply to: UPDATE THEME #1086233

Victoria
Inactive Moderator

Hey fabiotsuzuki,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

April 2, 2019 at 7:50 pm in reply to: Avia Builder Not Resolving #1086232

Victoria
Inactive Moderator

Hi CenturyAC,

Best regards,
Victoria

April 2, 2019 at 7:49 pm in reply to: Blog Post Double Lines #1086231
Victoria
Inactive Moderator
Hey mrjohnson2,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.html_elegant-blog .avia-content-slider .slide-meta {
  border: none;
  margin-top: 0;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
April 2, 2019 at 7:43 pm in reply to: Quick Question – Fixed Frame #1086229

Victoria
Inactive Moderator

Hey jonrouse,

Yes, it seems to be possible. We’ll need to see the actual html to be able to provide a more detailed answer for you.

Best regards,
Victoria

April 2, 2019 at 7:41 pm in reply to: Banner above and second menu below the header #1086228

Victoria
Inactive Moderator

Hi doboon,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

April 2, 2019 at 7:40 pm in reply to: Nesting Shortcodes in Code Block #1086226

Victoria
Inactive Moderator

Hi Gary,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

April 2, 2019 at 7:37 pm in reply to: BUG? Pagination buttons on posts do not work #1086224

Victoria
Inactive Moderator

Hi Mike,

The fix will be available with the next update.

Best regards,
Victoria

April 2, 2019 at 7:36 pm in reply to: Alternating Colors in Mega Menu Dropdown #1086223

Victoria
Inactive Moderator

Hi Sigmund,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

April 2, 2019 at 7:35 pm in reply to: Update from 4.5.3 to 4.5.5 / Envato token / No update #1086222

Victoria
Inactive Moderator

Hey Lexa_Dryke,

You can upload the new theme version via FTP. Download the fresh copy from Envato and upload it there.

Or you can follow this procedure:

problem update 4.5 failed

Best regards,
Victoria

April 2, 2019 at 7:33 pm in reply to: Uploading Enfold theme as Zip // 'The link you followed has expired.' #1086221

Victoria
Inactive Moderator

Hey cab72,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

April 2, 2019 at 7:31 pm in reply to: Contact Form – select element dropdown background #1086220

Victoria
Inactive Moderator

Hey nestormakhno,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria
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Posts

Viewing 30 posts - 17,431 through 17,460 (of 38,325 total)

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