Page 547 – Support | Kriesi.at – Premium WordPress Themes

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May 19, 2019 at 9:23 am in reply to: Custom image size not working with the last update #1102205

Victoria
Inactive Moderator

Hey Jean,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

May 19, 2019 at 9:17 am in reply to: Mobile search box #1102204

Victoria
Inactive Moderator

Hey NYMTC,

The css from the threads that you’re trying is for the Enfold menu not for the menu added by a plugin, this is why it does not work. What plugin are you using?

Best regards,
Victoria

May 19, 2019 at 9:12 am in reply to: Image too big for single product (woocommerce) #1102202

Victoria
Inactive Moderator

Hi BeyondMS,

https://cl.ly/8cb32f6b1033 This is what I am seeing. Is this too big for you? It’s a WooCommerce gallery with zoom that you’re using.

Best regards,
Victoria

May 19, 2019 at 9:06 am in reply to: Blog masonry mouse over white overlay effect not working #1102201

Victoria
Inactive Moderator

Hi wvanderzee,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

May 19, 2019 at 9:05 am in reply to: Favicon being replaced w/ WordPress Logo #1102200

Victoria
Inactive Moderator

Hi jacobcoffy,

Could you please attach some screenshots of the issue?

Best regards,
Victoria

May 19, 2019 at 9:01 am in reply to: Contact form: Labels and Placeholder #1102199

Victoria
Inactive Moderator

Hi Jessica,

https://cl.ly/d09cea7f4c8d If you enable this option you’ll get the behavior you’re describing.

Best regards,
Victoria

May 19, 2019 at 8:56 am in reply to: Edit Blog heading h1 and Sidebar #1102196

Victoria
Inactive Moderator

Hey ceiton,

Please have a look at this thread
https://kriesi.at/support/topic/how-to-change-the-post-title-to-h1/

Can you disable caching and minification for now?

Best regards,
Victoria

May 19, 2019 at 8:51 am in reply to: Woocommerce broken Widget #1102195

Victoria
Inactive Moderator

Hi moritzoe,

The theme is compatible with WooCommerce but it does not rule any code added by WooCommerce or its widgets. You might want to check the screenshot forums for the issue.

Best regards,
Victoria

May 19, 2019 at 8:47 am in reply to: HELP!!! Backend works – Frontend "Access denied" #1102194

Victoria
Inactive Moderator

Hi KEL,

Yes, you can delete this file. The website will still look fine.

Best regards,
Victoria

May 19, 2019 at 8:45 am in reply to: Entry slider Border on the right not showing fully #1102193

Victoria
Inactive Moderator

Hi Joel,

The site looks good on my end. You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Best regards,
Victoria

May 19, 2019 at 8:41 am in reply to: Social share icons for section ID #1102191

Victoria
Inactive Moderator

Hey Banshee350,

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

May 18, 2019 at 10:25 pm in reply to: List of items dont look tidy #1102140

Victoria
Inactive Moderator

Hey wealthyone,

Best regards,
Victoria

May 18, 2019 at 10:22 pm in reply to: Mega Menu not centered or lined up #1102135

Victoria
Inactive Moderator

Hey wealthyone,

Could you please attach some screenshots of the issue?

Best regards,
Victoria

May 18, 2019 at 10:21 pm in reply to: Masonary Grid only shows some product Categories #1102133

Victoria
Inactive Moderator

Hi wealthyone,

It is the way the query works, it chooses the top 10 posts and then shows the categories they belong to, and when you click load more it loads the next batch and the all next 10 add to the first and contain all the categories now.

Best regards,
Victoria

May 18, 2019 at 10:18 pm in reply to: Blog Posts #1102127

Victoria
Inactive Moderator

Hey webguy007,

Best regards,
Victoria

May 18, 2019 at 10:14 pm in reply to: How to mute homepage video #1102118

Victoria
Inactive Moderator

Hey mlangereis,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

May 18, 2019 at 10:12 pm in reply to: Newsletter: adding legal information #1102115

Victoria
Inactive Moderator

Hey NoraGTS,

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

May 18, 2019 at 10:11 pm in reply to: Blurry text on Chrome #1102113

Victoria
Inactive Moderator

Hi adambot,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

May 18, 2019 at 10:10 pm in reply to: "av-layout-grid-2": how can display images even on smartphones? #1102112

Victoria
Inactive Moderator

Hi Oriano,

The images are hidden, but they can be shown a slight css adjustment.

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

May 18, 2019 at 10:09 pm in reply to: Changing responsive table layout #1102110

Victoria
Inactive Moderator

Hey evertypedesign,

Have you tried this second option here?

It will keep the table look when enabled.

Best regards,
Victoria

May 18, 2019 at 10:04 pm in reply to: Create a new page template for a translated page #1102109

Victoria
Inactive Moderator

Hey AgenceKineka,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

May 18, 2019 at 10:02 pm in reply to: Color Section – Three Column Mobile Placeholder Spacing #1102107

Victoria
Inactive Moderator

Hi eskitaco,

Could you please clear the cache, check again and get back to us.

https://cl.ly/4b3fce42a697 It looks fine on my end.

Best regards,
Victoria

May 18, 2019 at 9:59 pm in reply to: Tabbed Section On Mobile #1102106
Victoria
Inactive Moderator
Hi philthebass,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 767px) {
  .avia-section-no-padding .av-layout-tab .avia_textblock {
    width: 85vw;
  }
}
```
But it looks like html is not properly laid out in the tab sections and it does not stack in responsive mode.

If you need further assistance please let us know.

Best regards,
Victoria
May 18, 2019 at 9:50 pm in reply to: Extra elements in page builder showing up on site but not in the edit mode #1102104

Victoria
Inactive Moderator

Hi dabomb,

How did you upgrade?

Best regards,
Victoria

May 18, 2019 at 9:42 pm in reply to: Header/shop/logo/breadcrumb disappeared #1102103
Victoria
Inactive Moderator
Hi kitchkitch,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#woocommerce_product_categories-2.widget_product_categories li {
    margin-top: 10px;
}
#woocommerce_product_categories-2.widget_product_categories li a {
    font-size: 14px;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
May 18, 2019 at 9:37 pm in reply to: Mobile responsive top social media icons #1102099

Victoria
Inactive Moderator

Hi webguy007,

I am only seeing the span phone info and no header widget. Did you add it at all?

Best regards,
Victoria

May 18, 2019 at 9:30 pm in reply to: Gravity Forms Not showing #1102097

Victoria
Inactive Moderator

Hey trobh1963,

Could you please attach some screenshots of the issue?

Best regards,
Victoria

May 18, 2019 at 9:28 pm in reply to: Can't Adjust Main Menu Sublevel Links Drop-down Size #1102096

Victoria
Inactive Moderator

Hi jsumman,

https://cl.ly/b5b516c756c5 Here is where you can deselect the mega-menu option.

Best regards,
Victoria

May 18, 2019 at 9:25 pm in reply to: Display problems on sharing links on pages #1102095

Victoria
Inactive Moderator

Hi dnetwork,

I asked you to disable the caching and minification so that I can work with css on your end and come up with the solution for you, but I see you turned it back on.

Best regards,
Victoria

May 18, 2019 at 9:23 pm in reply to: Font style changing on other pages than homepage #1102094
Victoria
Inactive Moderator
Hi webguy007,

Please try this css:
```
.phone-info, .phone-info a {
    font-weight: lighter;
}
body#top .footer_color .widget a, body#top .socket_color .widget a {
    font-weight: lighter;
}
```
Best regards,
Victoria
Author

Posts

Viewing 30 posts - 16,381 through 16,410 (of 38,331 total)

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