HELP!!! Backend works – Frontend "Access denied"

Hi Nikko,

I called the webhoster as I found something like “rest API error 403” – the hoster told me, that the malware scan detected an infected file – which was index.php in root folder. That’s why they shut down the whole site …. but here come’s the strange thing: index.php is totally ok.

They made the side accessible again but told me, that if a further scan detects something strange they’ll shut it down again.

So I really don’t know, what the problem could be. I did a scan through the whole installation and found NOTHING…. The error occured after updating WP and Enfold to newest versions….

Kind regards,
KEL

Hi Nikko,

I’m also sure about no malware in Enfold :)

Websites can be hacked, that’s a fact, but I couldn’t find any corrupted code in WP …
Debugging did not work as the webshoster made the website unaccessible. Only way to make frontend accessible was to call the host and tell him to do so. We will see whether it was a problem with the webhoster or with WP itself. I checked the whole installation by searching for the strings they told me would cause the problem but couldn’t find them in any of the files.

Thanks again – you can mark this thread as solved.
My best regards to you and your team!
KEL