Page 400 – Support | Kriesi.at – Premium WordPress Themes

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November 12, 2019 at 8:38 pm in reply to: Church theme title on mobile without space #1156134

Victoria
Inactive Moderator

Hi samvasgr,

Glad we finally got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

November 12, 2019 at 8:37 pm in reply to: Widgets don't work #1156132

Victoria
Inactive Moderator

Hey Corteinfiore,

This is not really a theme issue, this can be some plugin causing it.
Please have a look at the following thread:

Widgets not showing on WordPress backend

If you need further assistance please let us know.
Best regards,
Victoria

November 12, 2019 at 8:07 pm in reply to: Remove DOWNLOAD BUTTON FROM SELF-HOSTED VIDEOS in chrome. #1156119

Victoria
Inactive Moderator

Hi mm-g,

I am not getting that option in the lightbox video.

Can you please tell us how to reproduce the issue step by step?

Best regards,
Victoria

November 12, 2019 at 8:05 pm in reply to: Severe problems with editor on Mac + Firefox #1156118

Victoria
Inactive Moderator

Hi DFME,

The Advanced Layout Builder loaded on my end.

Can you please have Appearance > Editor enabled for now, please? I need to check the child theme.

Best regards,
Victoria

November 12, 2019 at 8:02 pm in reply to: Video autoplay with Full-Width-Slide-Show element not working on mobile devices #1156117

Victoria
Inactive Moderator

Hi Mathuseo,

Please have a look at this thread:
https://kriesi.at/support/topic/video-embed-autoplay-mobile-issues/#post-977274

Best regards,
Victoria

November 12, 2019 at 8:00 pm in reply to: Linking Text Blocks Alongside Other Layout Sections #1156116

Victoria
Inactive Moderator

Hi npmcgrew,

Well, we need a page where you have the images that need to be adjusted. Do you have them added anywhere?

Best regards,
Victoria

November 12, 2019 at 7:55 pm in reply to: Contact form #1156114

Victoria
Inactive Moderator

Hi VipProduction,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

November 12, 2019 at 7:54 pm in reply to: Fullwidth Easy Slider and Masonary Grid not working #1156113

Victoria
Inactive Moderator

Hi klpdesigns,

You have the footer.php and the header.php in your child theme. Please update them with the fresh copies and see if the issues persist.

Best regards,
Victoria

November 12, 2019 at 7:52 pm in reply to: Iframe is not working #1156111

Victoria
Inactive Moderator

Hi Alexandre49,

You have a header.php in your child theme, it needs to be updated with a fresh copy from the parent theme and only then your edits should be applied to it.

If you need further assistance please let us know.
Best regards,
Victoria

November 12, 2019 at 7:49 pm in reply to: Text animation in full width slider #1156110

Victoria
Inactive Moderator

Hey SS-frei,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Victoria

November 12, 2019 at 7:39 pm in reply to: How to add icons in footer #1156106

Victoria
Inactive Moderator

Hi Sabine,

Please have a look at our docs here

Footer

If you need further assistance please let us know.
Best regards,
Victoria

November 12, 2019 at 7:35 pm in reply to: Masonry Grid with Portfolio Entries and Category (Blog Posts) #1156104
Victoria
Inactive Moderator
Hi claudipro,

Well, the screenshot does not show the html and the other website is not loading still.

Please try this css:
```
.av-masonry-sort a {
  font-size: 18px;
}
```
Best regards,
Victoria
November 12, 2019 at 7:26 pm in reply to: Accordion not working #1156099

Victoria
Inactive Moderator

Hi Klaus,

Please have a look at the solution posted here

Magnific Popup & Enfold conflicts

Best regards,
Victoria

November 12, 2019 at 7:16 pm in reply to: Google Maps not showing on iPhone #1156097

Victoria
Inactive Moderator

Hey gracedelanoy,

Could you please clear the cache, check again and get back to us.

I see no errors and the map is showing up on my end in Safari emulation.

Best regards,
Victoria

November 12, 2019 at 7:08 pm in reply to: Schriftfarbe Hauptmenü / Aktiver Reiter #1156090

Victoria
Inactive Moderator

Hey svbgruber,

Could you please attach some screenshots of the issue with the blog, I see the grey color everywhere?

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

November 12, 2019 at 7:06 pm in reply to: Produkttitel wird in Productsingle-page wird abgeschnitten #1156086

Victoria
Inactive Moderator

Hi Kevin,

Thank you for that. However, I cannot reproduce the issue on my end.
Can you please tell us how to reproduce the issue step by step?

Best regards,
Victoria

November 12, 2019 at 7:00 pm in reply to: Meda Menu doesn't work on mobile #1156085

Victoria
Inactive Moderator

Hi Luisgasser,

I am not sure there is a solution in this version. Do you have a test website where you can update the theme to the latest version and see if the issue is resolved?

Best regards,
Victoria

November 12, 2019 at 6:54 pm in reply to: child CSS doesn't show up on front-end correct with performance theme setting #1156084

Victoria
Inactive Moderator

Hi (Email address hidden if logged out) ,

It is very confusing. It is better to put your code in the Quick css and disable and enable merging, this way the code will go to the generated file dynamic_avia and will be applied on the website.

Best regards,
Victoria

November 12, 2019 at 6:48 pm in reply to: Featured Blog Post Image Cropping #1156080

Victoria
Inactive Moderator

Hey Mary,

Please have a look at the following threads:
https://kriesi.at/support/topic/image-cropping-scaling-on-thumbnails-featured-images/
https://kriesi.at/support/topic/featured-image-cropping-2/

If you need further assistance please let us know.
Best regards,
Victoria

November 12, 2019 at 6:46 pm in reply to: start menu position #1156079

Victoria
Inactive Moderator

Hi Peter,

Can you please put the menu back and we will try to come up with a solution for you?

Best regards,
Victoria

November 12, 2019 at 6:42 pm in reply to: Featured image 'title' is not as expected. #1156077

Victoria
Inactive Moderator

Hi FeedXL2019,

Unfortunately, I cannot tell you why it is done like this. However, you can override this behavior.

Best regards,
Victoria

November 12, 2019 at 6:38 pm in reply to: Help media crunching a lot of unnecessary sizes #1156073

Victoria
Inactive Moderator

Hey nicolasweh,

Please have a look at the following threads:

Please Stop Enfold Generating So Many Images Sizes for Every Image

https://kriesi.at/support/topic/how-to-disable-enfold-creating-media-image-sizes/

If you need further assistance please let us know.
Best regards,
Victoria

November 12, 2019 at 6:36 pm in reply to: Header Text Issues and Color changes #1156072
Victoria
Inactive Moderator
Hey Michael,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Please try this css for the menu overlapping the logo:
```
@media only screen and (max-width: 1024px) {
  nav.main_menu, #menu-item-search {
    display: block !important;
  }
  .menu-item {
    display: none;
  }
  .av-burger-menu-main.menu-item-avia-special {
    display: block;
  }
}
```
Best regards,
Victoria
November 11, 2019 at 6:54 pm in reply to: Icon next to title on portfolio Grid #1155729

Victoria
Inactive Moderator

Hi Volgspot,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

November 11, 2019 at 6:51 pm in reply to: cookie banner question #1155726

Victoria
Inactive Moderator

Hi brandreach_at,

As for the other issue, no, not really.

We do not provide customizations like that, you hire someone from here

I thought you just needed a link in the socket to lead to the Privacy policy or the like.
Best regards,
Victoria

November 11, 2019 at 6:47 pm in reply to: How to customize category/archive template via the theme option? #1155724

Victoria
Inactive Moderator

Hi moonswamp,

Well, this thread might help you but it can get complex

How to change category, tag, archive, etc pages to look like avia masonry grid?

Best regards,
Victoria

November 11, 2019 at 6:45 pm in reply to: Problem after migration with Enfold and Woocommerce #1155722

Victoria
Inactive Moderator

Hey jadlfg,

Can you please tell us how to reproduce the issue step by step?

Best regards,
Victoria

November 11, 2019 at 6:44 pm in reply to: Help! Enfold causing "The site is experiencing technical difficulties" error #1155721

Victoria
Inactive Moderator

Hi head_honcho,

Can you please check server log for error?

Best regards,
Victoria

November 11, 2019 at 6:43 pm in reply to: Remove DOWNLOAD BUTTON FROM SELF-HOSTED VIDEOS in chrome. #1155719

Victoria
Inactive Moderator

Hi mm-g,

I cannot see the screenshot.

Can you please upload screenshots to a service like Dropbox or http://imgur.com and give us the links here.

Best regards,
Victoria

November 11, 2019 at 6:41 pm in reply to: Masonry Grid with Portfolio Entries and Category (Blog Posts) #1155718

Victoria
Inactive Moderator

Hi claudia,

The website did not load on my end. Are you blocking locations?

Best regards,
Victoria
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Viewing 30 posts - 11,971 through 12,000 (of 38,325 total)

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