Page 199 – Support | Kriesi.at – Premium WordPress Themes

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June 30, 2020 at 4:41 pm in reply to: Social Share Icons on Blog not all showing on mobile #1226805

Victoria
Inactive Moderator

Hey Corina,

Could you please clear the cache, check again, test on another device, and get back to us.

Best regards,
Victoria

June 30, 2020 at 4:38 pm in reply to: Colour section layout problem in very wide screen and h1 problem in home page #1226804

Victoria
Inactive Moderator

Hi phoenixdivers-kohlanta,

Can you please explain a bit more what you mean by that?

Could you please attach some screenshots of the issue?

Best regards,
Victoria

June 30, 2020 at 4:36 pm in reply to: Keeping accessibility focus while removing it for mouse users #1226803

Victoria
Inactive Moderator

Hey Rob,

Thank you for sharing!

Best regards,
Victoria

June 30, 2020 at 4:35 pm in reply to: How to set specific Header sizes for Desktop and Mobile #1226802

Victoria
Inactive Moderator

Hi Courtney,

Did you get it working with Guenni007’s suggestions or do you need more help?

Best regards,
Victoria

June 30, 2020 at 4:33 pm in reply to: Socket Text #1226801

Victoria
Inactive Moderator

Hey tonyaleigh,

Best regards,
Victoria

June 30, 2020 at 4:30 pm in reply to: Product Category Slug Dispersal in IE – 404 appears after click on Add To Cart #1226794

Victoria
Inactive Moderator

Hi vladanpopovic,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

June 30, 2020 at 4:29 pm in reply to: hide settings in CMS #1226793

Victoria
Inactive Moderator

Hey bobfurgo,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Victoria

June 30, 2020 at 4:28 pm in reply to: Header extra element font color changes on small screens #1226792

Victoria
Inactive Moderator

Hi mehrajmir,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

June 30, 2020 at 4:27 pm in reply to: No H1 on categories and tags #1226791

Victoria
Inactive Moderator

Hi seb332,

Glad you got it working for you! :)

Archive.php is for categories and tag.php is used to render the tags page.

If you need further assistance please let us know.

Best regards,
Victoria

June 30, 2020 at 4:25 pm in reply to: container with link not clickable on mobile #1226789

Victoria
Inactive Moderator

Hey bobfurgo,

Can you please specify which containers are the ones that do not work as expected?

Best regards,
Victoria

June 30, 2020 at 4:22 pm in reply to: style Cookie Consent Message Bar #1226788

Victoria
Inactive Moderator

Hey Margit,

Could you please give us a link to your website, we need more context to be able to help you.

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

June 30, 2020 at 4:19 pm in reply to: Adding Trustpilot to header #1226786

Victoria
Inactive Moderator

Hey info224,

You can add a widget area to the header and place the widget there.

Here are the docs for you:

Header

If you need further assistance please let us know.
Best regards,
Victoria

June 30, 2020 at 4:16 pm in reply to: Hide tabs from certain users #1226784

Victoria
Inactive Moderator

Hey Telmore,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Victoria

June 30, 2020 at 4:15 pm in reply to: Responsive issue with accordion #1226782

Victoria
Inactive Moderator

Hi Susanne,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

June 30, 2020 at 4:15 pm in reply to: Contactform Error – Not sending #1226781

Victoria
Inactive Moderator

Hi Jens,

You can install the Envato Market plugin to see the updates when they are available.

https://envato.com/market-plugin/

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

June 30, 2020 at 4:13 pm in reply to: monsterinsights cookie consent #1226779

Victoria
Inactive Moderator

Hi Erdrol,

ok :)

We are closing the thread.

If you need further assistance please let us know in a new one.

Best regards,
Victoria

June 30, 2020 at 4:12 pm in reply to: Boxed content, full width footer and header #1226778

Victoria
Inactive Moderator

Hey Ilya,

You need to use a normal responsive layout and just limit the container width for the content part and not usee full-width elements like tab sections, color section, grid rows, and full-width sliders.

Best regards,
Victoria

June 30, 2020 at 4:10 pm in reply to: Menu underlining is not correct #1226777

Victoria
Inactive Moderator

Hi Andreas,

Could you please clear the cache, check again and get back to us.

Which browser are you using?

Best regards,
Victoria

June 30, 2020 at 4:09 pm in reply to: Show Masonry with blog categories like portfolio items #1226776

Victoria
Inactive Moderator

Hey theearlybirds,

Do you mean you want to show blog categories as the masonry grid?

Best regards,
Victoria

June 29, 2020 at 8:21 pm in reply to: Unable to view text block #1226578

Victoria
Inactive Moderator

Hi Cassandra,

No, there is no cost really. You need to make a full website backup and ask your hosting provider to switch your php to php7.2 or higher.

If you need further assistance please let us know.
Best regards,
Victoria

June 29, 2020 at 8:20 pm in reply to: Mega Menu Resizing fonts #1226576

Victoria
Inactive Moderator

Hi So Evolve,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

June 29, 2020 at 8:19 pm in reply to: Text logo with added image beside text – image ends up UNDER logo text #1226575
Victoria
Inactive Moderator
Hi CharlieTh,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top .logo {
    width: 50vw;
}
#top .logo img {
    display: inline;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 29, 2020 at 8:16 pm in reply to: Problem building shopping pages and WooCommerce made my web site crash #1226574

Victoria
Inactive Moderator

Hi Alexis,

Please check the server log for the error.

Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/

Best regards,
Victoria

June 29, 2020 at 8:13 pm in reply to: title under the image. #1226573

Victoria
Inactive Moderator

Hi Franz,

Thank you.

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Victoria

June 29, 2020 at 8:12 pm in reply to: Advanced Layout Editor Not Working at Times #1226572

Victoria
Inactive Moderator

Hi sjahan,

The 403 error happens when the Advanced Layout Builder is trying to load content for you to edit.

Best regards,
Victoria

June 29, 2020 at 8:09 pm in reply to: Side Bar image top margin #1226571
Victoria
Inactive Moderator
Hi phoenixdivers-kohlanta,

The 37 here is to identify the widget, not to change the value :)

Please add this code:
```
#nav_menu-2 {
  padding-top: 10px;
}
#text-37 {
  margin-bottom: 0;
  padding-bottom: 0;
}
```
Best regards,
Victoria
June 29, 2020 at 8:07 pm in reply to: Image black-and-white/colorful #1226570

Victoria
Inactive Moderator

Hi Tom,

Well, the original images have to have color, I saw only black and white images on the front page.

Best regards,
Victoria

June 29, 2020 at 8:03 pm in reply to: Media library white, not working #1226569

Victoria
Inactive Moderator

Hi Ayla,

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your ThemeForest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works.

Best regards,
Victoria

June 29, 2020 at 7:48 pm in reply to: Align column bottom +10px in color section #1226566
Victoria
Inactive Moderator
Hi,

Sure, here is the code:
```
@media only screen and (min-width:1024px) {
    #top.page-id-4674 #av_section_1 .av_one_fourth {
        margin-top: 20vh;
    }
    #top.page-id-4674 #av_section_1.avia-section.av-minimum-height .container .content {
        vertical-align: bottom;
        margin-bottom: 0;
        padding-bottom: 20px;

    }
}
```
Best regards,
Victoria
June 29, 2020 at 7:46 pm in reply to: Unable to view text block #1226565

Victoria
Inactive Moderator

Hi Cassandra,

Thank you.

You should be running at least php7 for the code to work properly. Please consider upgrading your php version.

The minimum requirement is php7.2.

WordPress Bumps Minimum PHP Recommendation to 7.2

Best regards,
Victoria
Author

Posts

Viewing 30 posts - 5,941 through 5,970 (of 38,325 total)

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