Hi,

Have you modified the parent theme? If not, then all your settings and database should be safe. I would recommend that you keep a backup of the site and theme settings before updating anything though.

Best regards,
Rikard

Hi,

I’m not sure, we would have to look at the server error logs. Please share them with us.

Best regards,
Rikard

Hey Vito,

A theme license is valid for life, so you don’t need to extend anything. Support periods do expire though, maybe that is what you are referring to?

If you need to update your theme, then please refer to the documentation: https://kriesi.at/documentation/enfold/theme-registration/, https://kriesi.at/documentation/enfold/theme-update/

Best regards,
Rikard

Hi,

Thanks for that. We’re not sure what is causing this problem, but copying the content to a new product seems to be working as I wrote earlier. I know it might not be the best solution, but you might want to consider copying all the products to new ones. If that is not an option, then things still seem to be working even though the critical error occurs. I see that you have a lot of products so copying them all at the same time might not be good solution for now, but it could be done as they are updated. It takes less than a minute to copy the shortcodes to a new product.

Best regards,
Rikard

Hi,

Great, I’m glad that we could help. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey antonio,

Please make sure that you have given the token the correct permissions: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Great, I’m glad to hear that you found a solution and thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey Monika,

Could you posts links to where we can see the elements in question please?

Best regards,
Rikard

Hi,

Thanks for the update. I don’t think that there’s any way round that unfortunately, I’m guessing that a call is made for each pin so adding that many pins will affect load times for sure.

Best regards,
Rikard

Hi,

Great, I’m glad that we could help you out. Please open a new thread if you should have any further questions or problems.

We wish you a great weekend too :-)

Best regards,
Rikard

Hi,

Thanks for that. I’m seeing 404 errors on the file in private, could you try reaching out to your hosting provider and check why that is please?

Best regards,
Rikard

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

We wish you a good weekend too :-)

Best regards,
Rikard

Hey renteriadiegos,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hey asc41,

Make sure that you are registered your theme license first of all: https://kriesi.at/documentation/enfold/theme-registration/. If the updates still don’t come through after that, then please try using this plugin instead: https://envato.com/market-plugin/

Best regards,
Rikard