Page 786 – Support | Kriesi.at – Premium WordPress Themes

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February 14, 2021 at 5:02 am in reply to: YouTube video as color section background won't loop #1280368

Rikard
Keymaster

Hi,

Sorry for the problem. We are aware of this, but we don’t have a solution at the moment unfortunately. We will post any solutions or recommendations in this thread, once we have them.

Best regards,
Rikard

February 13, 2021 at 1:19 pm in reply to: Problem with transparent header #1280254

Rikard
Keymaster

Hi Michael,

Sorry for the problem. Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin options, to see if that helps. If not, then please post admin WordPress login details in private, so that we can have a closer look.

Best regards,
Rikard

February 13, 2021 at 1:15 pm in reply to: WP update 5.6 – Submenu Sticky and Mobile Menu not working #1280253

Rikard
Keymaster

Hi rorofp,

We need to see the actual problem in order to help you out.

Best regards,
Rikard

February 13, 2021 at 1:13 pm in reply to: Masonry-Galerie #1280252

Rikard
Keymaster

Hallo mresser,

It’s loading fine on my end, could you try to load the page in an incognito or private browser window please?

LG,
Rikard

February 13, 2021 at 1:09 pm in reply to: Google Analytics #1280251

Rikard
Keymaster

Hey kreativeseite,

Thanks for the screenshot. I’m not sure exactly what you want us to do though?

Best regards,
Rikard

February 13, 2021 at 1:05 pm in reply to: Border and spacing came back! #1280250
Rikard
Keymaster
Hi Soulshakin,

Please make sure that you have closed the media query you added properly, it should look something like this:
```
@media only screen and (min-width: 768px) {
.home #after_layer_slider_2 {
  display: none;
}
}
```
If you leave media queries open, then the theme options might stop working. If you are looking to make changes for mobile only, which are different from the settings in your screenshot, then you will need custom CSS for that.

Best regards,
Rikard
February 13, 2021 at 12:56 pm in reply to: Remove Quick CSS #1280247

Rikard
Keymaster

Hi,

I activated the plugin, then changed the jQuery version to 1.12.4, and the header is sticky after that. Please review your site.

Best regards,
Rikard

February 13, 2021 at 6:24 am in reply to: Adjust (CSS) font size in a table and also adjust color link in a table. #1280234
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
tbody td a:hover u {
  color: green; 
  font-size: 18px;
}
```
Best regards,
Rikard
February 13, 2021 at 6:21 am in reply to: Color section height responsive and greater than 100% #1280233
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
.page-id-12772 #av_section_1 {
    height: 300vh;
}
```
Best regards,
Rikard
February 13, 2021 at 6:13 am in reply to: Portfolio items not saving changes #1280232

Rikard
Keymaster

Hey Charlutte,

Thanks for the login details. I added a word to the first header on the portfolio item in private, and that seems to be updating fine. Could you let us know in which portfolio item we can reproduce the problem you are having please?

Best regards,
Rikard

February 13, 2021 at 6:08 am in reply to: Masonry-Galerie #1280231

Rikard
Keymaster

Hey mresser,

I can’t see any problem on my end on the page you linked to, could you let us know how to reproduce the problem which you are seeing on your end please?

Best regards,
Rikard

February 13, 2021 at 6:07 am in reply to: Envato private token #1280230

Rikard
Keymaster

Hi Andres,

Please try installing this plugin, to see if it helps: https://envato.com/market-plugin/. If not, then we can update the theme for you manually. If you would like that, then please include FTP login details in private, and verify that you have backups of the site.

Best regards,
Rikard

February 13, 2021 at 6:02 am in reply to: t arredo problem after theme upgrade #1280228

Rikard
Keymaster

Hi,

Thanks for the update. I’ve implemented the fix on your site, and the menu works as expected now when the jQuery version is changed to the default WordPress version. You can deactivate and delete the plugin now, if you don’t need it for something else.

Best regards,
Rikard

February 13, 2021 at 5:53 am in reply to: Multiple CSS attributes in developer settings #1280227

Rikard
Keymaster

Hi Achim,

You can simply separate your classes with a space.

Best regards,
Rikard

February 13, 2021 at 5:49 am in reply to: Enfold Product Gallery and "Product Video for WooCommerce" Plugin #1280226
Rikard
Keymaster
Hey Dirk,

Please try the following in Quick CSS under Enfold->General Styling:
```
#top .single-product-main-image .feat_image a {
    width: 96% !important;
}

#top .single-product-main-image .thumbnails a {
    width: 31.3% !important;
}
```
Best regards,
Rikard
February 13, 2021 at 5:42 am in reply to: New pages not found #1280225

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working again. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 13, 2021 at 5:41 am in reply to: Recommended update for outdated site setup #1280224

Rikard
Keymaster

Hi Katharina,

Are you asking in which order you should update plugins and the theme? If so then it shouldn’t matter, as long as everything gets updated. Please refer to this on how to update your theme: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also please make sure that you have backups of the site, before you start updating.

Best regards,
Rikard

February 13, 2021 at 5:24 am in reply to: Demo layout 2017 #1280223

Rikard
Keymaster

Hi Patrick,

Most of that page is made up of Grid Row elements, please try that element out. If you want the content of the entire page, then please enable debug mode in order to see shortcodes in the Layout Builder: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, then copy this shortcode into a new page: https://justpaste.it/9a0oz

Best regards,
Rikard

February 13, 2021 at 4:37 am in reply to: Anhang-Seiten für Medien #1280221

Rikard
Keymaster

Hey naryskina,

Yoast has an option to redirect those pages under Search Appearance->Media, please check there. If that is not what you are looking for, then please try to explain the problem a bit further.

Best regards,
Rikard

February 13, 2021 at 4:31 am in reply to: Advanced Layout Builder not working #1280219

Rikard
Keymaster

Hi Natasha,

The login details you posted are not working:

ERROR: The username or password you entered is incorrect. Lost your password?

Please check and verify.

Best regards,
Rikard

February 13, 2021 at 4:28 am in reply to: LayerSlider mispositioned #1280218

Rikard
Keymaster

Hi zibbaldone,

Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard

February 13, 2021 at 4:26 am in reply to: Center Align Recaptcha2 #1280217
Rikard
Keymaster
Hey soapboxstudio,

Please try the following in Quick CSS under Enfold->General Styling:
```
div#avia_6_1.av-recaptcha-area {
    width: 304px;
    display: table;
    margin: 0 auto;
}
```
Best regards,
Rikard
February 13, 2021 at 4:22 am in reply to: Advanced – Custom CSS Class For Heading Tag NOT WORKING #1280216

Rikard
Keymaster

Hi Scott,

Thanks for the updates, please try to stick to one problem at a time. I checked the last two images on the page in private, but I can’t see any problems on my end. They are both linking to the pages which are set in Image element options. Could you let us know how to reproduce the problem you are seeing on your end please?

Best regards,
Rikard

February 13, 2021 at 4:14 am in reply to: Tab Section Does Not Work Under Android #1280215

Rikard
Keymaster

Hi Dick,

Great, I’m glad that you managed to find the cause of the problem. I see that you are still running the old version on the first site you linked to though?

Best regards,
Rikard

February 12, 2021 at 1:43 pm in reply to: Non editable input fields #1280019

Rikard
Keymaster

Hi,

Thanks for the update. Please renew the login token, as it’s not working anymore. Also please share FTP login details in private, in case we should need to access your site that way. Also, would it be ok if we disabled plugins temporarily, for debugging purposes?

Best regards,
Rikard

February 12, 2021 at 1:28 pm in reply to: Video in Color Section is not repeating #1280009
Rikard
Keymaster
Hi,

Sorry for the problem. We have reproduced this problem, and it has been reported to our developers. We don’t have a solution to offer you at this moment, but please reply to this thread once you have read it, so it gets added back to our support queue. We will post any suggestions or solutions here, when we have them.

Best regards,
Rikard
- This reply was modified 5 years, 2 months ago by Rikard.
February 12, 2021 at 1:24 pm in reply to: Cannot edit in Text Mode with Classic Editor #1280007

Rikard
Keymaster

Hey egouldmedia,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 12, 2021 at 1:23 pm in reply to: expanding text box #1280005

Rikard
Keymaster

Hi Greg,

Do you mean something like this? https://kriesi.at/themes/enfold-2017/elements/accordion/, if so then please try the Accordion or Tabs element.

Best regards,
Rikard

February 12, 2021 at 1:19 pm in reply to: move horizontal menu to abut screen's right edge #1280001

Rikard
Keymaster

Hi Doug,

Please post a link to where we can see your menu, so that we can have a closer look at it.

Best regards,
Rikard

February 12, 2021 at 1:18 pm in reply to: Centering Image In Widget Footer #1280000

Rikard
Keymaster

Hey Nathan,

Thanks for the screenshots, please post a link to where we can see the actual elements as well.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 23,551 through 23,580 (of 93,569 total)

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